Powered by chatlyn 
Upsells before arrival, on WhatsApp
Room upgrades, spa, dinner and transfers go out before arrival, when guests are planning. Buttons lead to your booking page or to your team to confirm.
Sent at the right moment
OHIP realtime streaming Oracle OPERA Cloud integration through OHIP
Your OPERA Cloud data is a revenue machine. Turn it on.
OHIP streams every OPERA Cloud reservation to chatlyn the moment it changes. Your guest journey starts on WhatsApp with upsells before arrival, the AI answers around the clock, and every channel lands in one inbox next to the reservation. chatlyn sets it all up with you.
- Realtime OHIP events
- Upsells before arrival
- AI answers 24/7
4.9 across review platforms
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 Used in more than 100,000 hotel rooms worldwide
95% WhatsApp open rate at Spa Resort Geinberg, against about 20% for email
92% of pre-arrival messages opened at Hotel Enzian
86% of webchat enquiries answered by the AI at Spa Resort Geinberg
~3 s average AI reply time, day and night
Guest journey in action
See exactly what your guests see on WhatsApp
Each message starts from an OPERA Cloud event streamed through OHIP, from the booking confirmation to the thank-you after check-out. Pick a moment or let it play.
Trigger: OPERA Cloud: reservation created · instantly
Open the WhatsApp line the moment they book
The confirmation makes the guest reachable on WhatsApp. Keep it clean, then follow with an offer message of its own while the excitement is fresh.
Upsells at this moment
- Room upgrade
- Breakfast package
- Airport transfer
Trigger: OPERA Cloud: arrival · 3 days before, 10:00
Sell the stay before they pack
Days before arrival is when guests plan. Put the upgrade, the spa and the arrival breakfast in front of them, one tap away.
Upsells at this moment
- Early check-in
- Spa treatments
- Celebration extras
- Parking
Trigger: OPERA Cloud: arrival day · 09:00
Fill tonight’s tables and today’s spa slots
On the day they arrive, guests decide how to spend the evening. A message with tonight’s table and today’s free treatments turns that into revenue.
Upsells at this moment
- Dinner table
- Same-day spa
- Excursions
Trigger: OPERA Cloud: departure · 1 day before, 17:00
Make leaving a little later worth it
The evening before departure is the natural moment for a late check-out, one more night or a transfer to the airport.
Upsells at this moment
- Late check-out
- Extra night
- Transfer
Trigger: OPERA Cloud: checked out · 2 days later
Turn a good stay into the next booking
Two days after check-out, the stay is still vivid. Ask for the review and invite them back while they still remember the view.
Upsells at this moment
- Return stay
- Gift vouchers
- Review request
- No WhatsApp? Key information goes out by SMS instead.
- A cancelled booking stops every message after it.
- Sent in the language the guest booked in.
Upsells
Every moment of the stay carries an offer
Upgrades, spa, dining, transfers and late check-outs, each sent at the moment the guest is most likely to say yes. Pick a moment to see what it sells.
- Room upgrades A better view or a suite, offered while the trip is being planned. Booking Before arrival
- Early check-in For guests on the morning flight who want their room before 15:00. Before arrival
- Late check-out Offered the evening before departure, when the question is on their mind. Check-out
- Extra nights One more night at the end of the stay, before the room goes back on sale. Check-out
- Spa and treatments Massages, day passes and couples’ rituals, booked before the slots fill up. Before arrival Check-in day
- Breakfast and dining Breakfast packages, half board and the arrival breakfast after an early flight. Booking Before arrival
- Restaurant tables Tonight’s table, offered on the day of arrival. Check-in day
- Parking and transfers Garage spaces, airport pick-ups and the ride back. Booking Check-out
- Activities and excursions Boat trips, tastings, ski passes, guided tours: whatever your area offers. Check-in day
- Celebrations Flowers, cake or champagne in the room for birthdays and anniversaries. Before arrival
- Gift vouchers A stay or a spa day to give away, offered to guests who loved theirs. After the stay
- The next stay An invitation back, sent while the memories are fresh. After the stay
How a tap becomes revenue
- Straight to your booking engine Link buttons open your booking engine, shop or spa booking page, so the guest pays where you already take payments.
- Or a reply your team confirms The request lands in your inbox with the booking beside it. Your team confirms and adds it in the PMS.
- The AI answers the questions in between Is the spa open on Sunday? Can we bring the dog? The AI replies on WhatsApp, day and night, and hands over when a person should.
The revenue engine
Six ways OPERA Cloud and chatlyn make you money
This is not about “better communication”. It is about the revenue your OPERA Cloud data could already be earning.
An AI concierge that answers at night
A guest asks about the spa at 23:00. The AI answers from your own knowledge, in their language, and passes the booking to your team in the morning.
86% of webchat enquiries at GeinbergOffers that actually get opened
An upsell email competes with everything else in the inbox. On WhatsApp the same offer is read and answered.
95% vs ~20% email at GeinbergPersonal, with real OPERA Cloud data
Guest name, dates, room and language come straight from the reservation, so every message reads as if it was written for one guest.
Filled in from OPERA CloudOne inbox for every channel
WhatsApp, email, webchat, Booking.com, Instagram and Messenger in one place, with the OPERA reservation beside every conversation.
All channels, one inboxFollow-up after the stay
A thank-you after check-out with your review link, and the guest stays reachable for the next stay.
Review request on WhatsApp Without chatlyn
Your OPERA Cloud data sits there, unused
- Upsell emails compete with everything else in the inbox, and most are never read
- The front desk repeats breakfast times and parking all day
- Booking.com, WhatsApp and email messages scattered across tools
- Every booking needs manual follow-up
- Spa, dinner and upgrade offers never reach guests before arrival
With OPERA Cloud + chatlyn Every booking becomes a revenue opportunity
- WhatsApp messages guests open and answer
- The AI answers routine questions 24/7, your team takes the rest
- Every channel in one inbox, with the OPERA reservation beside it
- An automated journey: booking, pre-arrival, arrival, check-out, after the stay
- Realtime OHIP events, so messages leave the moment something changes
How it works
From an OPERA booking to revenue, in five steps
OHIP keeps a live connection open between OPERA Cloud and chatlyn. Nothing is exported, nothing is polled, and OPERA stays your system of record.
A cancellation in OPERA Cloud stops every message after it, and posting masters or house accounts never start a journey.
Upsell calculator
How much revenue is your OPERA Cloud data leaving on the table?
Plug in your rooms, occupancy and average upsell. See what WhatsApp conversations add compared with an email newsletter, then get a quote for your property.
Extra upsell revenue per year
€19,440
€162 per room, across 120 rooms
Email newsletterAbout 20% open it. Nobody replies.
WhatsApp conversation95% open it. Guests reply, ask and book. An estimate, not a promise. It assumes 2.5-night stays and that 5% of guests who read an offer book it, which is the conservative case: on WhatsApp they can also ask first. Open rates come from Spa Resort Geinberg, a chatlyn customer: 95% on WhatsApp against about 20% for email.
Build your quote
Three questions. They go straight to the person who will prepare your quote, so the first conversation starts with your setup rather than with the basics.
Almost there
We have your setup. Add your contact details and we will come back with a quote built around it.
Your setup
Free whitepaper · 2026 edition
Is your OPERA Cloud hotel ready for AI?
Oracle has moved AI into the PMS itself. This practical guide shows OPERA Cloud hotels how to turn reservation data into faster service, more ancillary revenue and AI-ready operations.
- A six-domain readiness scorecard
- A six-level AI maturity model
- 20 AI use cases for OPERA Cloud hotels
- 90-day and 12-month roadmaps
38 pages 20 AI use cases 6 readiness domains
Download the free guide 
chatlyn whitepaper 2026 Is your OPERA Cloud hotel ready for AI? PDF OPERA Cloud guides
Everything about OPERA Cloud, explained for hoteliers
Technical details 
Oracle partnership An Oracle Hospitality integration partner
OPERA Cloud integration at a glance
Oracle partnership An Oracle Hospitality integration partner chatlyn connects to OPERA Cloud through OHIP with realtime event subscriptions, and is live at properties from city grand hotels to island resorts.
- Connection
- OHIP realtime streaming
- Events
- Reservation created, updated, cancelled, checked in, checked out, no-show
- Data from OPERA
- Booker, guests, stay dates, room, pricing, source, notes, language
- Direction
- OPERA Cloud to chatlyn; OPERA stays your system of record
- Properties
- Multi-chain, one integration per property
- Set up by
- chatlyn customer success, together with your team
- Costs
- Oracle event costs plus chatlyn; we walk you through them
Running OPERA 5? chatlyn also connects to Oracle OPERA on-premise, so guest messaging keeps running while you migrate.
Customers 
Hotels that turn reservations into revenue.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
World Travel Tech Awards Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026
FAQ
Questions about the OPERA Cloud integration.
chatlyn connects to OPERA Cloud through OHIP and keeps a live streaming connection open. When a reservation is created, updated or cancelled, or a guest checks in or out, the event reaches chatlyn in real time with the guest, the stay, the room and the language. Your guest journeys, offers and inbox run on that data. The integration reads from OPERA Cloud, and our customer success team sets it up with you.
OHIP is the Oracle Hospitality Integration Platform, the API layer Oracle provides for connecting other systems to OPERA Cloud. chatlyn uses it to receive reservation events in real time. Read our guide: what is OHIP?
Reservation created, updated, cancelled, checked in, checked out and no-show. Each can start the next message of a journey, with the guest’s name, dates and room filled in. A cancellation stops every message after it, and posting masters or house accounts never start a journey.
Because the best moments to sell are short. A last-minute booking gets its confirmation and arrival details at once, and a change of dates reschedules the journey straight away, with nothing waiting for a sync.
Yes. Upgrades, spa, dinner, transfers and late check-outs go out on WhatsApp at the moments guests decide, and guests book with a tap or by replying. WhatsApp messages at Spa Resort Geinberg are opened 95% of the time, against about 20% for email.
Yes. The AI answers on WhatsApp, the chat on your website and newly created Booking.com inboxes, from your own knowledge and in the guest’s language, and hands anything personal to your team with the whole conversation. On email it drafts the reply and your team sends it.
Yes. OHIP supports multi-chain setups and each property runs its own chatlyn integration, so every property keeps its own data and guest journeys. We set it up with you, property by property.
There are Oracle-side event costs and the chatlyn plan, and the total depends on your property’s volume. We walk through the exact numbers with you before anything is signed.
Our customer success team handles the OHIP connection, your WhatsApp number and the first guest journeys with you. The timeline depends mostly on Oracle’s connection approval and WhatsApp template approval.
Who uses chatlyn
One platform for every team, hotel and goal.
By hotel
Turn your OPERA Cloud data into revenue.
Connect OPERA Cloud to chatlyn through OHIP: realtime guest journeys on WhatsApp, offers before arrival and an AI that answers while you sleep.
Dedicated onboarding team Live in weeks, not months GDPR compliant