Your front desk was not built to be a call centre.🛎️
WiFi, breakfast, parking, checkout. The same questions hundreds of times a week across six channels. chatlyn handles the repetitive so your team can focus on the guest standing in front of them.
Trusted by front office teams at 1,000+ hotels
What if 86% of those questions answered themselves?
Here is how, feature by feature.
WhatsApp, email, Booking.com, Airbnb. One inbox.
WhatsApp Business' 5-device limit, Booking.com extranet, Airbnb host inbox, email, webchat, Messenger: six places to lose a message. chatlyn consolidates them into one shared inbox with assignment, @mention notes, and no user cap. Soneva Fushi cut response times from 35 minutes to under 5 after consolidating.
Explore Omnichannel InboxAI handles 93% of routine questions. Your team handles the rest.
WiFi, breakfast, parking, checkout, spa hours. chatlyn's AI handles them on WhatsApp and webchat in 100+ languages, in ~3 seconds. IMLAUER Group went from 6% to 93% AI resolution. Your team only sees the conversations that actually need a human.
Explore AI ChatbotPre-arrival, during-stay, post-checkout. All automated.
Welcome messages, house rules, restaurant hours, review requests: your team used to copy-paste each one. chatlyn's PMS-triggered automations send them on time, every time, returning dozens of hours per week.
Explore Guest JourneyYour website visitors get answers without calling reception.
Every reception call that your website could have answered is wasted staff time. chatlyn's webchat handles availability, amenities, directions, and policies with AI in real time, 24/7, in 100+ languages, and only escalates when a human is truly needed.
Explore Webchat WidgetAnswer questions before guests even ask.
The best way to reduce repetitive questions is to answer them first. chatlyn's WhatsApp campaigns send check-in details, house rules, restaurant hours, and local tips to arriving guests at 95% open rates: fewer "Where do I park?" calls, more time for in-person service.
Explore WhatsApp CampaignsWhat changes when your front desk has chatlyn.
- ✕ 6+ tabs open: WhatsApp, email, Booking.com, Airbnb, webchat, Messenger
- ✕ Same "What time is breakfast?" question answered 30+ times a day
- ✕ Welcome messages copy-pasted from a Word document
- ✕ Night shift guests get no reply until morning
- ✕ New staff takes weeks to learn how to respond consistently
- ✓ One inbox for every channel, every message visible
- ✓ AI answers 93% of FAQs instantly, in 100+ languages
- ✓ Guest journey messages sent automatically from PMS
- ✓ 24/7 AI availability, no guest waits until morning
- ✓ New staff effective from day one with templates and AI
Case study IMLAUER's front desk went from drowning in messages to 93% AI resolution.
IMLAUER deployed chatlyn across 4 properties. Their front office stopped repeating "WiFi, breakfast, parking" all day. AI resolution jumped from 6% to 93%, and the team now focuses on the guest experiences that actually matter.
Read full case study"IMLAUER was initially attracted to chatlyn for its comprehensive omnichannel inbox feature to centralize all customer interactions. The AI chatbot then transformed our guest support with human-like, highly accurate responses that understand typos, multiple languages, and the nuances of our knowledge base."
What front office teams achieve with chatlyn.
Give your front desk their time back.
See chatlyn automate the repetitive so your front office can focus on the guest in front of them.
Questions from front office teams.
Three ways: (1) AI chatbot handles 93% of routine guest queries automatically across WhatsApp and webchat, (2) one shared inbox replaces 6+ separate tabs and apps, and (3) guest journey automations send pre-arrival, during-stay, and post-checkout messages from your PMS without manual effort. Your front desk focuses on in-person service.
Yes. Unlike WhatsApp Business which limits you to 5 devices, chatlyn uses the WhatsApp Business API. Your entire front office team accesses one number through the chatlyn app or web browser with no device limits. Conversations are assigned to specific agents, and private notes with @mentions keep shift handoffs clear.
The AI recognises when it cannot help and hands the conversation to a human agent with full context preserved. Your team picks up where the AI left off, without the guest repeating themselves. No dead ends, no frustrated guests.
No. chatlyn empowers your team, not replaces them. The AI handles repetitive digital queries so your staff can focus on the personal interactions that create memorable guest experiences. The St. Regis Le Morne uses chatlyn with zero AI responses at all, purely as a routing and workflow tool for their 30+ butler team.
With chatlyn, institutional knowledge lives in the AI knowledge base and message templates, not in individual staff members' heads. New hires can be effective from day one because the AI handles routine queries, templates ensure consistent responses, and the shared inbox provides full conversation history. Staff leave? The knowledge stays.
AI chatbot training takes minutes. Upload your documents and the AI starts answering immediately. Full platform deployment (inbox, channels, PMS integration) typically takes 2-4 weeks with a dedicated onboarding team. Hotel Enzian Obertauern's AI handles 85% of guest questions automatically, freeing its reception team.