One inbox for every guest message.
WhatsApp, email, Booking.com, Airbnb, Instagram, webchat, Messenger. All in one place. No more switching tabs, no more lost messages.
Trusted by 1,000+ hotels worldwide
Every missed message is a missed booking.
Every answered message is an opportunity.
A booking confirmed. An upgrade sold. A five-star review earned. chatlyn's omnichannel inbox makes sure no guest message goes unanswered, so every conversation becomes a chance to deliver and earn more.
Every channel, one screen.
WhatsApp, email, Booking.com, Airbnb, Instagram, Messenger, and webchat in one inbox your whole team shares. No app-switching, no missed messages, and unlike WhatsApp Business' 5-device cap, no user limit.
Talk to usWhatsApp Booking Airbnb Instagram Messenger Webchat Gmail Outlook Email Built for teams, not individuals.
Assign conversations, leave private @mention notes, and tag with labels by topic, urgency, or department. When the night shift hands off to morning, the full thread is right there, no Slack pings asking who replied to room 412.
Talk to usGuest is on a paid suite upgrade, let's approve late checkout until 2pm.
Guest context at your fingertips.
Every conversation shows the guest's PMS data in the sidebar: arrival, departure, room, history, total. No alt-tabbing. chatlyn syncs in real time with 13 systems including Mews, Apaleo, OHIP, Protel, Guestline, Clock, and Sihot.
Explore integrationsYour inbox gets smarter over time.
When your team is busy, the AI chatbot steps in on WhatsApp and webchat, answering routine questions in 100+ languages and escalating only when needed. Smart replies handle the rest, learning your property as it goes.
Explore AI chatbotYour inbox, in your pocket.
Mobile app with push, browser extension, desktop. Your team responds wherever they are: on the floor, off-site, or mid-task, without leaving the tool they are already using.
Talk to us
Case study How St. Regis Le Morne runs butler service through one inbox.
30+ butlers share a single WhatsApp number to deliver five-star service to every guest. No AI, just chatlyn's inbox with routing, assignment, and conversation management.
Read full case study"chatlyn redefines communication by weaving intuitive technology into the timeless craftsmanship of the Butler Service at The St. Regis Le Morne Resort, Mauritius."
Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Explore more features.
AI Chatbot
Handles guest questions 24/7 on WhatsApp and webchat in 100+ languages. Escalates to your team when needed.
ExploreGuest Journey Automation
Trigger messages at every stage from booking to checkout. Pre-arrival upsells, check-in info, review requests.
ExploreWhatsApp Campaigns
Send targeted newsletters and upsell offers via WhatsApp. 95% open rates, personalised with PMS data.
ExploreWebchat Widget
Embed a branded chat widget on your website. AI-powered, multilingual, converts visitors into direct bookings.
ExploreBuilt for every hospitality team.
The same platform and the same team adapt to who you are. Run it yourself, or have us run it for you.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front Office
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Revenue
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Spa & Wellness
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
F&B
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Stop losing messages. Start building loyalty.
One inbox for every channel. Your team responds faster, guests feel heard, and nothing slips through.
Questions about the inbox.
WhatsApp (Business API), email (Gmail, Outlook, IMAP/SMTP), webchat, Instagram, Facebook Messenger, Airbnb, and Booking.com. All conversations appear in one unified inbox. SMS is available as a one-way fallback notification channel only.
WhatsApp Business limits you to 5 devices and one channel. chatlyn has no user limit, combines all your messaging channels in one screen, adds conversation assignment, labels, private notes, PMS integration, and AI automation. The St. Regis Le Morne has 30+ butlers on a single WhatsApp number through chatlyn.
Yes. There is no user limit. Your front desk, reservations, concierge, housekeeping, and management can all access the same inbox with role-based permissions. Conversations can be assigned to specific people or teams.
chatlyn connects to 13 PMS systems including Oracle OHIP, Protel, Mews, Apaleo, Guestline, Clock PMS, Sihot, and more. Guest booking data syncs automatically and appears in every conversation sidebar. Data flows one-way (PMS to chatlyn) so there is zero risk to your existing systems.
WhatsApp allows free-form replies within 24 hours of the guest's last message. After that, you can send pre-approved message templates (for check-in reminders, upsell offers, etc.). chatlyn manages this automatically, showing your team when the window is open and offering template options when it closes.
Yes. The mobile app supports push notifications so your team can respond from anywhere. There is also a browser extension for quick access without switching tabs. Both connect to the same shared inbox.
The inbox works from day one. Connect your email, webchat, and messaging channels in minutes. PMS integration takes 1-2 weeks. AI chatbot training can be done in minutes. Most hotels are fully live within 2-4 weeks with a dedicated onboarding team supporting the process.