Stop drowning in repetitive guest questions
WiFi password. Breakfast hours. Checkout time. Parking. Your front desk answers the same questions hundreds of times a week. chatlyn handles them automatically so your team can focus on guest experiences that matter.
Trusted by 1,000+ hotels worldwide
AI answers 93% of guest questions instantly
WiFi, breakfast, parking, checkout, spa hours. chatlyn's AI handles these automatically on WhatsApp and webchat, in 100+ languages, in ~3 seconds. IMLAUER Group went from 6% to 93% AI resolution. Your team only sees conversations that actually need a human.
Explore AI ChatbotSix channels, one inbox. Nothing falls through
WhatsApp, email, webchat, Booking.com, Airbnb, Messenger. Your team currently switches 6+ tabs, apps, and OTA extranets. chatlyn consolidates everything into one shared inbox with assignment, labels, filters, and @mention notes. Soneva Fushi cut response time from 35 minutes to under 5.
Explore Omnichannel InboxMessages your team used to send manually? Automated
Pre-arrival welcome with check-in details, in-stay spa availability, post-checkout review requests. Your front desk used to copy-paste each one. chatlyn's PMS-triggered automations send them on time without anyone lifting a finger, returning dozens of hours per week.
Explore Guest JourneyYour website visitors get answers without calling reception
Every reception call that could have been answered by your website is wasted staff time. chatlyn's webchat handles availability, amenities, directions, and policies with AI in real time, 24/7, in 100+ languages, and only escalates when a human is actually needed.
Explore Webchat WidgetSend info before guests even ask
The best way to reduce repetitive questions is to answer them before they are asked. chatlyn's WhatsApp campaigns send check-in instructions, house rules, restaurant hours, and local tips at 95% open rates. Fewer "Where do I park?" calls, more time for in-person experiences.
Explore WhatsApp CampaignsLess workload for every team
When routine questions are handled automatically, every department gets time back.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front office
The biggest beneficiary. AI handles 93% of routine messages, one inbox replaces 6+ tabs, and automations send lifecycle messages without manual effort.
Revenue
When staff are freed from FAQ duty, they have bandwidth to focus on upselling, direct booking conversion, and high-value guest interactions.
Spa & wellness
Stop fielding calls about opening hours and treatment availability. Automated messages and AI handle spa FAQs for you.
F&B
Restaurant hours, menu questions, reservation requests. AI answers the basics. Your team focuses on service.
Case study How IMLAUER went from 6% to 93% AI resolution
The IMLAUER Group deployed chatlyn's AI chatbot across 4 properties in Austria. Trained on their knowledge base, the AI went from a 6% resolution rate with their previous provider to 93% with chatlyn. Their front desk team now focuses on guest experiences instead of answering the same questions over and over.
Read full case study"IMLAUER was initially attracted to chatlyn for its comprehensive omnichannel inbox feature to centralize all customer interactions. The AI chatbot then transformed our guest support with human-like, highly accurate responses that understand typos, multiple languages, and the nuances of our knowledge base."
Give your front desk their time back
See how chatlyn automates repetitive guest communication and frees your team to focus on what matters.
Questions about reducing workload
chatlyn reduces workload through three mechanisms: an AI chatbot that handles 86-93% of routine guest queries automatically (WiFi, breakfast, parking, checkout), a unified inbox that consolidates 6+ communication channels into one place, and guest journey automations that send PMS-triggered messages without manual effort.
The AI handles any question you train it on: WiFi passwords, breakfast hours, spa opening times, parking info, checkout procedures, directions, amenity details, restaurant menus, local recommendations. Upload your PDFs, FAQ sheets, or website URLs and the AI learns instantly. IMLAUER achieved 93% resolution rate across 4 properties.
The AI recognises when it cannot help and hands the conversation to a human agent with full context preserved. Your staff sees the entire conversation history and picks up where the AI left off. No dead ends for guests, no repeated explanations.
No. chatlyn empowers your team, not replaces them. The AI handles repetitive questions so your staff can focus on the personal interactions that create memorable guest experiences. Hotels like The St. Regis Le Morne use chatlyn without any AI responses at all, purely as a routing and workflow tool for their butler team.
With chatlyn, institutional knowledge lives in the AI knowledge base and message templates, not in individual staff members' heads. New hires can be effective from day one because the AI handles routine queries, templates ensure consistent responses, and the shared inbox provides full conversation history. Staff leave? The knowledge stays.
AI chatbot training takes minutes. Upload your documents and the AI starts answering immediately. Full platform deployment (inbox, channels, PMS integration) typically takes 2-4 weeks with a dedicated onboarding team. Hotel Enzian Obertauern's AI handles 85% of guest questions automatically, freeing its reception team.