The right message, at the right moment.
chatlyn triggers WhatsApp messages from your PMS at every stage of the guest journey. Pre-arrival upsells, check-in details, and post-stay review requests that drive revenue without your team lifting a finger.
Trusted by 1,000+ hotels worldwide
Every stage. Every message. Automatic.
Your PMS fires the event. chatlyn sends the message. The guest gets what they need, exactly when they need it.
Booking created
Confirmation message with stay dates, booking total, and check-in details. Sent minutes after the PMS registers the reservation.
10 min after bookingPre-arrival
Upsell room upgrades, spa treatments, or airport transfers. The guest is excited about their trip and most willing to spend.
3 days before arrivalCheck-in
Welcome message with WiFi, parking, restaurant hours, and quick-reply buttons for spa bookings or local tips.
9:00 AM on arrival dayDuring stay
Promote daily specials, evening events, or premium amenities. Each message is a revenue opportunity delivered at the perfect moment.
Day 2 at 10:00 AMCheck-out
Express checkout details, a late check-out offer, or a thank-you message. Smooth the departure and leave a lasting impression.
On checkout eventPost-stay
Review request with a direct link to Google or TripAdvisor. Sent the morning after departure when the experience is still fresh.
Next morning, 9:00 AMPowered by your PMS
The upsell window opens before the guest arrives.
Three days before check-in, the guest gets a personalised WhatsApp with their name, dates, and tap-to-book buttons for upgrades, spa, or early check-in. They are most excited and most willing to spend, and a 9 AM message hits 95% open rates. The email never had a chance.
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Welcome them before they reach the front desk.
On check-in day, guests get WiFi, parking, opening hours, and quick-reply buttons like "Book breakfast" or "Spa treatments" before they reach the desk. The welcome message becomes a revenue touchpoint, the upsell happens naturally.
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Turn happy guests into 5-star reviews.
The morning after checkout, guests get a thank-you with a direct link to leave a Google or TripAdvisor review. Bags packed, experience fresh, one tap away, exactly when reviews actually happen.
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Five events. Three actions each. Set once, run forever.
chatlyn listens for five booking events (created, arrival day, check-in, checkout, post-stay), each running up to three timed actions per booking. Set it once and every guest gets the same consistent, personalised sequence forever.
Explore PMS integrations
Every message knows who it's talking to.
Merge fields pull guest name, arrival date, room type, and booking details from your PMS into every message. A couple in a suite gets the spa package, a family gets the kids' schedule, a business traveller gets express checkout. Every message feels built for them.
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Experience the guest journey firsthand.
Scan the QR code and receive a sample guest journey on WhatsApp, exactly like your guests would from booking to checkout. See how timing and personalisation feel from the other side.
Case study How Geinberg turned every booking into a revenue moment.
Spa Resort Geinberg uses PMS-triggered WhatsApp messages to upsell before arrival and promote spa, sauna, and restaurant experiences during the stay. Each message includes a visual, a short text, and a direct booking button. The result: measurable additional revenue every month from guests who would have never seen an email.
Read full case study"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Explore more features.
Omnichannel Inbox
One inbox for WhatsApp, email, webchat, Instagram, Booking.com and more. Your team never misses a guest message.
ExploreAI Chatbot
Handles guest questions 24/7 on WhatsApp and webchat in 100+ languages. Escalates to your team when needed.
ExploreWhatsApp Campaigns
Send targeted newsletters and upsell offers via WhatsApp. 95% open rates, personalised with PMS data.
ExploreWebchat Widget
Embed a branded chat widget on your website. AI-powered, multilingual, converts visitors into direct bookings.
ExploreBuilt for every hospitality team.
The same platform and the same team adapt to who you are. Run it yourself, or have us run it for you.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front Office
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Revenue
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Spa & Wellness
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
F&B
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Stop leaving revenue on the table. Start automating the journey.
Every booking is an opportunity. chatlyn makes sure you never miss one.