The platform top hotels use. Now yours to run.
One inbox for every channel, an AI trained on your hotel in minutes, and PMS-triggered journeys that sell the suite, the table, and the spa slot while you sleep. Built on what works at the world's best hotels, packaged so an owner-run team can switch it on in weeks. No IT, no consultants.
The hotels that proved this works
When the front desk clocks out, you are the night shift.
It is ten at night. The Booking.com message asks about parking, the WhatsApp on your personal phone wants a late check-in, and the Airbnb guest needs the door code for the third time. The front desk went home two hours ago, so the owner answers. Again.
Daytime is no better, just busier. The same five questions interrupt every shift, the inbox lives in four different apps, and the suite upgrade never gets offered because nobody has a free hand to offer it. You did not buy a hotel to become its answering machine.
chatlyn exists to give you those hours back, and to sell while you are off the clock.
One owner. One small team. Hotel-group tools.
As an independent, your edge is personal service. Your problem is everything else: WhatsApp on someone's phone, emails piling up, the front desk answering the same five questions all day, no time left to upsell the suite or the table. chatlyn packages the playbook the world's best hotels use into a product you run yourself.
One inbox, every channel
WhatsApp, email, Booking.com, Airbnb, Instagram, webchat. With your PMS data attached to every conversation, so the night shift knows what the morning shift knew.
AI that answers the boring questions
Wi-Fi, check-in, parking, breakfast hours. Trained on your own documents in minutes, fluent in 100+ languages, on duty 24/7. When it can't help, your team takes over with the full context.
Revenue you were leaving on the table
PMS-triggered WhatsApp messages sell the upgrade, the table, and the spa slot at the moment guests actually read them. Spa Resort Geinberg reaches 10,000+ guests a year this way and calls guest communication a revenue driver, not a cost.
Built on what works at the world's best hotels.
chatlyn's team spends its days designing guest communication for the most demanding properties in the world. The plays that prove themselves there are stripped of the brand-specific detail and packaged into the platform as templates. You switch them on, rename them, and tune the wording to your house. You start on page twenty, not page one.
Pre-arrival journey
A PMS-triggered WhatsApp before arrival with stay details, a restaurant intro, and the week's programme. 92% of Hotel Enzian's guests open it.
In-stay upsell campaigns
Image, short text, booking button. The format behind Spa Resort Geinberg's 95% open rate, ready for your spa slots, tables, and upgrades.
Review and win-back flows
The right ask at the right post-stay moment, with a direct link to the review platform your guests actually use.
AI starter pack
Upload your guest directory and a few pages from your website and the AI starts answering on WhatsApp and webchat. At La Quinta by Wyndham Jumeirah the whole AI setup took 2 minutes.
Where your guests already are.
A 93% open rate at IMLAUER, against roughly 20% for email. Built on the WhatsApp Business API, with approved templates ready to copy, so you can reach guests before, during, and after the stay without wrestling the 24-hour window rules yourself.
Explore WhatsAppTrained on your hotel in minutes.
Drop in your FAQ, your restaurant menu, your house rules. The AI answers guests on WhatsApp and your website's webchat, in your tone, in 100+ languages, and routes anything nuanced straight to your team. 86% of Geinberg's webchat questions are resolved without a single staff click.
Explore AI chatbotFrom cost centre to revenue driver.
At Spa Resort Geinberg, the first upsell happens days before the guest arrives: a PMS-triggered WhatsApp message with stay details and quick replies for breakfast, treatments, and parking. During the stay, campaigns with an image, a short text, and a booking button fill chalets, sauna lounges, and restaurant tables. The AI carries the routine questions so the team has hands free to sell.
"With chatlyn, we turned guest communication into a revenue driver in our Spa, 95% open rates on WhatsApp campaigns and 86% of enquiries handled without staff involvement." Bernhard Sänger, Director of Operations, Spa Resort Geinberg
Get started in three guided steps.
No heavy setup. No months of onboarding. Just clarity and control from day one.
01 Connect
Link your channels and PMS
Connect WhatsApp, email, OTA platforms, and your property management system. All guest data flows into one place automatically.
02 Automate
Set up your AI and workflows
Train the chatbot with your hotel's information, create automated guest journeys, and configure upselling campaigns. An onboarding specialist guides every step.
03 Launch
Switch on the revenue plays
Turn on the pre-arrival journey, send your first upsell campaign from a proven template, and ask for the review while the stay is still fresh. Three plays, live in your first weeks.
"Our goal was to implement the AI in the near future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine..." Jan Hüpers, General Manager, La Quinta by Wyndham Jumeirah, Dubai
One boutique alpine hotel, running it themselves.
Hotel Enzian Obertauern, an adults-only alpine boutique, runs chatlyn with the owner-operator team. WhatsApp automations sit between PMS and guest. The AI chatbot is trained on the restaurant menus, the weekly events, the local area. The reception team stopped repeating themselves and started having real conversations again.
Read the full Enzian story"The only thing is they want to have the answers immediately, and this is really something which is working 100% super well with our new AI system."
Run your hotel. We'll run the routine.
Free your front desk from the repeats. Open the channels your guests already use. Live in weeks, no IT needed.
Questions independent hoteliers ask.
Yes, that is the whole point of this tier. The platform comes with proven templates so you do not start from a blank page. An onboarding specialist walks you through connecting WhatsApp, your PMS, and the AI training. Most independent hotels are live in two to four weeks.
chatlyn is built for independent hotels from roughly ten rooms upward with a compatible PMS. If you are running fewer than ten rooms or a guesthouse without PMS integration, this tier will not be the right fit and we will tell you so on the first call.
Oracle OPERA, MEWS, Apaleo, Protel, Clock PMS, Guestline, ASA, Casablanca, FO Cloud, Sihot, and more. See the full list on the integrations page.
Minutes for the initial training. Drop in your FAQ, your menus, your house rules, and the model is answering questions immediately. Most hotels reach high accuracy within the first week of live use as edge cases surface and are added.
The conversation is handed to a human teammate with full context. The guest never sees a wall, your team sees the full thread and the guest's PMS data, and you keep the personal service that makes you an independent.
Pricing depends on your property size and the channels you switch on, so we walk you through it in a short call once we understand your setup. That way you are never paying for modules you will not use. There is no public price list, and the call commits you to nothing.
Probably not, and that is good news. If you run two to nine design-led properties, see boutique groups & collections, where one brand voice across houses is the whole point. For larger operators with a head office, start at hotel groups. The platform underneath is the same one described here; what grows is how much of the work our team carries for you, up to chatlyn Atelier, where we run everything.