Every property on brand.
Every shift in sync.
Two to nine houses with one identity worth protecting. chatlyn keeps every channel, every property, and every shift speaking in one voice, built on what works at the world's best hotels. Run it yourself with premium templates, or have our team design it beside you.
Boutique groups choosing chatlyn
Guests don't compare you to other hotels. They compare you to your other houses.
A guest who loved your first house books your third. She sends the same kind of WhatsApp message and expects the same warmth, the same small touches, the same voice. Whether she gets it should not depend on which house she picked or who is on shift.
And the obvious shortcut is the dangerous one. A generic chatbot answers in beige, with the same words it sends for an airport hotel, and undoes in one reply the taste you spent years building into every welcome note.
Both problems have the same answer: a system that carries your voice, not a script that replaces it.
Too small for enterprise. Too premium for basic.
A few properties, a shared identity, and no patience for either extreme: enterprise tools sized for fifty hotels, or basic bots that sound like nobody. chatlyn is sized for the collection: every house personal, on tone, and on the same page.
One voice, every house
Shared templates, shared tone, and shared escalation rules at the group level. Local flavour and local quick-replies at the property level. Reception in one house never wonders what reception in another would have said.
Sized for two to nine
Group dashboards and shared standards without an enterprise procurement project. Premium templates without the generic tone. You stay hands-on, the platform does the repetition.
An AI you'd let near your guests
Trained on each house's own knowledge, answering on WhatsApp and webchat, fluent in 30+ languages, with explicit handoff rules so anything nuanced reaches a human. At IMLAUER, AI resolution went from 6% with two previous chatbot platforms to 93% with chatlyn.
Run it yourself, or design it with us.
Most software decides for you: an enterprise onboarding project, or a help-centre link. chatlyn gives a collection the choice itself, with the same platform underneath, and the freedom to change your answer as you grow.
Run it yourself
Start on the platform with premium templates built on what works at the world's best hotels. Connect your channels and PMS, train the AI on each house's own knowledge, and go live at your own pace.
- Premium template library, ready to take your tone
- AI trained on your own documents, in minutes
- Group dashboard from the first day
"It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests..."
Watch 15min demoDesign it with us
Bring our team into the room. We help design your guest journeys, write the AI prompts and guardrails, and protect the voice you spent years building, then hand you the keys. As the collection grows, this path bridges naturally towards Atelier, our full-service tier.
- Guest journeys designed with our hospitality team
- AI prompts and guardrails written for your voice
- Each new house rolled out together
"Our goal was to implement the AI in the near future but our chatlyn consultant did the whole AI setup within 2 minutes."
Talk to usBoth halves of that quote come from the same person. Jan Hüpers, General Manager of La Quinta by Wyndham Jumeirah, set up WhatsApp newsletters himself, then let a chatlyn consultant set up the AI in two minutes. One hotel, both paths, one platform.
Every property, every channel, one workspace.
WhatsApp, email, Booking.com, Airbnb, Instagram, webchat. Conversations route to the right property, the right team, the right shift, with PMS data attached, so the whole collection answers as one. At IMLAUER, four houses moved onto one shared inbox and cut multi-channel login time by 54%.
Explore omnichannelBrand-safe AI, with a human behind it.
Trained on each property's own documents, the AI answers guests on WhatsApp and your website's webchat, fluent in 100+ languages. Explicit handoff rules mean anything nuanced or sensitive lands with a person on your team, with the full conversation attached. Scale for the routine, people for the moments that matter.
Explore AI chatbotFrom first house to whole collection.
Either path follows the same shape. Self-serve, it is yours to run; guided, our team carries the heavy rows with you. Most collections bring their first house live in weeks.
01 Connect the first house
Link channels and PMS for the flagship
Connect WhatsApp, email, OTA platforms, and the property's PMS. Conversations route to the right team and the right shift from day one.
02 Codify the voice
Write the templates once, tune per house
Shared templates, AI prompts, and escalation rules carry the group voice. Each house keeps its own local quick-replies and knowledge. Self-serve, or with our team in the room.
03 Roll out the collection
Each new house inherits the playbook
Templates, AI training, and journeys carry over to the next property while local knowledge is swapped in. Group-level reporting tells you which house is leading and which needs attention.
Customer story Four houses, one shared voice.
IMLAUER runs four properties across Salzburg and Vienna, with more than 450 employees. Before chatlyn, every house had its own setup, its own tone, and its own way of handling WhatsApp and email; a guest could feel the difference between houses. chatlyn pulled every conversation into one shared inbox, trained the AI on the group's own knowledge, and gave all four houses a single way of speaking to guests. Two previous chatbot platforms had resolved just 6% of enquiries; chatlyn's AI reached 93%.
Read the full IMLAUER story"It has streamlined our customer interactions, ensuring consistency and quality in our service delivery."
Two paths. One voice.
Run it yourself with premium templates, or have our team design it beside you. Either way, every house answers as one.
Questions boutique-group owners ask.
Yes. Shared templates and escalation rules at the group level; local tone, local knowledge, and local quick-replies at the property level. Group voice without flattening the houses.
No, and there is no hard switch. Start on the platform with premium templates, turn on guided support for a single project, a new journey, the AI prompts, a new house, and off again. Same platform, same data, either way.
That fear is correct for generic bots. chatlyn's AI is trained on each house's own knowledge, answers only on WhatsApp and webchat, never invents answers, and hands off to a human the moment a message is nuanced or sensitive. At IMLAUER, resolution went from 6% with two previous chatbot platforms to 93% with chatlyn.
Yes. Group dashboards cover conversation volume, response times, AI resolution, and campaign open rates per property, so you can see which house is leading and where consistency is slipping.
Most collections bring their first house live in weeks. Each additional house is faster because it inherits the playbook: templates, AI training approach, and escalation rules carry over while local knowledge is swapped in. On the guided path, our team carries the rollout with you.
When you would rather have a dedicated chatlyn team designing and running the whole programme, that is our Atelier tier: same platform, same data, more hands. Read how Atelier works.
If you run one house today, the better starting point is chatlyn for independent hotels: the same platform, packaged to run yourself. If a second house is already on the horizon, this page is your map for what comes next. And if you operate ten or more properties with a head office, see chatlyn for hotel groups.