Connect Gmail, Outlook or any IMAP/SMTP mailbox and guest emails arrive next to WhatsApp, webchat, Booking.com and Airbnb messages. Your team assigns, labels and replies with full HTML, signatures and attachments, and sees PMS booking data alongside the conversation.
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Connect the mailboxes your hotel already uses. Outlook, Gmail and IMAP/SMTP all connect personal inboxes with folders. Setup is self-service from inbox settings, with OAuth sign-in for Gmail and Outlook and server credentials for IMAP/SMTP.
Email behaves like email, not like a squashed chat bubble. chatlyn gives every email conversation a dedicated view with full HTML rendering and RTL language support, while keeping it in the same inbox as WhatsApp, webchat and OTA messages.
Start new outbound email conversations directly from chatlyn, not just replies. Every email supports TO, CC and BCC, attachments and rich media signatures, so your front office sends polished, on-brand emails without switching tools.
Assign conversations to agents or teams, add labels, and leave private notes with @mentions that guests never see. Statuses (Open, Pending, Closed, Snoozed), custom filters and search keep a busy front-office address manageable even in high season.
The contact view shows guest details and PMS booking data right next to the conversation, including previous bookings. Your team answers an email knowing who is arriving, when and for how many nights, without opening the PMS.
chatlyn's AI chatbot is deliberately not active on email. Hotels typically connect general-purpose addresses like info@ or office@, which receive newsletters and long threads that should never be auto-answered. Every email goes straight to your team as an Open conversation.
Everything you need to know before connecting.
| Connection type | Gmail and Outlook via OAuth sign-in; IMAP/SMTP via server credentials |
| Direction | Two-way: receive, reply and start new outbound email conversations |
| Inbox types | Personal inboxes with folders for all three providers |
| Formatting | Full HTML emails with RTL language support, in a dedicated email view |
| Addressing | TO, CC and BCC on every email |
| Attachments | Supported, plus rich media signatures |
| AI chatbot | Not active on email, deliberately: general-purpose addresses receive newsletters and long threads that should not be auto-answered. Emails go straight to agents as Open |
| Time window | None. Email has no 24-hour reply window, unlike WhatsApp or Meta Messenger |
| Setup | Self-service from inbox settings, no support ticket needed |
Gmail, Outlook and any mailbox that supports IMAP/SMTP. All three connect as personal mailboxes with folders. Setup is self-service: you sign in via OAuth for Gmail and Outlook, or enter server credentials for IMAP/SMTP.
Yes. Connect the mailbox your front office uses today, and every incoming email becomes a conversation your team can assign to an agent or team, label, annotate with private notes and @mentions, and move through Open, Pending, Closed or Snoozed statuses. Custom filters keep each person focused on what is theirs.
No, and that is deliberate. The AI chatbot is active on WhatsApp and webchat only. Hotels usually connect general-purpose addresses such as info@ or office@, which receive everything from newsletters to long email chains that neither need nor should get an automated reply. Emails therefore go straight to your team as Open conversations.
You can do both. Email in chatlyn supports outbound conversations, so your team can initiate a new email to a guest directly from the inbox, with full TO, CC and BCC addressing, attachments and your rich media signature.
They stay intact. chatlyn renders full HTML emails with RTL language support in a dedicated email view, supports attachments in both directions, and lets you send with rich media signatures. Guests receive a normal, professional email, even though your team works from a chat-like inbox.
No. chatlyn is not a fully-fledged email client: it does not offer advanced rules, complex folder hierarchies or calendar integration. It is built for collaborative guest communication across channels. Your mailbox stays where it is; chatlyn connects to it so guest emails are handled alongside every other channel.
No. Unlike WhatsApp or Meta Messenger, email has no 24-hour conversation window. Your team can reply to or initiate an email conversation at any time.
Connect your hotel's email inboxes and handle every guest message, from reservations@ to WhatsApp, in one place.
