Respond to guests in seconds, not minutes.
Guests expect instant answers. Whether it is a quote request on WhatsApp, a question on Booking.com, or a webchat enquiry at 2am, chatlyn makes sure every message gets a fast response across every channel.
Trusted by 1,000+ hotels worldwide
Six channels, one inbox. Zero blind spots.
WhatsApp, email, webchat, Booking.com, Airbnb, Messenger. When your team juggles 6+ tabs and OTA extranets, messages get buried. chatlyn pulls every channel into one inbox with assignment, labels, and @mentions. Soneva Fushi cut quote response time from 35 minutes to under 5.
Explore Omnichannel InboxAI responds in ~3 seconds. Even at 2am.
Guests do not wait for office hours. chatlyn's AI answers WhatsApp and webchat instantly in 100+ languages: WiFi, spa, restaurant, directions. IMLAUER Group went from 6% to 93% AI resolution. The other 7% gets routed to staff with full context.
Explore AI ChatbotProactive messages that eliminate wait times.
The fastest reply is the one a guest never has to send. chatlyn's PMS-triggered journey automations push check-in details, parking, spa availability, and review requests at the right moment. Fewer inbound questions means faster replies to the ones that matter.
Explore Guest JourneyWebsite visitors get answers in seconds, not callbacks.
A potential guest is on your website comparing options with a quick question. Calling the front desk (busy) or emailing (hours) means losing the booking. chatlyn's webchat answers with AI in real time, 24/7, in 100+ languages.
Explore Webchat WidgetWhatsApp campaigns with 95% open rates. Replies in real time.
Email campaigns hit 20% open rates on a good day. WhatsApp campaigns through chatlyn hit 95%, and replies flow into your unified inbox with no app-switching. Segment your guests, send the right message, handle responses at the same speed as any other channel.
Explore WhatsApp CampaignsFaster responses for every team.
When every channel is unified and AI handles the first response, every department communicates faster.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front Office
AI handles 93% of messages instantly. The remaining 7% land in one inbox with full context, so your team replies in minutes, not hours.
Revenue
Faster quote responses mean more direct bookings. Every minute saved on a reply is revenue that would have gone to an OTA.
Spa & Wellness
Treatment availability, opening hours, booking confirmations. AI answers spa questions in seconds so therapists stay focused on guests.
F&B
Restaurant hours, menu options, reservation changes. Instant AI responses keep guests informed and tables filled.
Case study How Soneva cut quote response time from 35 minutes to under 5.
Soneva Fushi in the Maldives was managing guest communication across multiple channels with no unified system. Quote requests took an average of 35 minutes to answer. After deploying chatlyn's omnichannel inbox, response times dropped to under 5 minutes. With 6,700+ conversations handled and 24/7 availability, their guest experience team now delivers the speed their ultra-luxury guests expect.
Read full case study"chatlyn transformed how we handle guest communication. Having every channel in one place means nothing gets missed, and our response times have improved dramatically. Our guests notice the difference."
Never keep a guest waiting again.
See how chatlyn helps hotels respond faster across every channel with AI, automation, and a unified inbox.
Questions about response times.
chatlyn's AI chatbot responds in approximately 3 seconds on WhatsApp and webchat. It handles 86-93% of routine queries automatically, 24/7, in 100+ languages. For the remaining messages that need a human, the unified inbox ensures your team sees them immediately with full context.
Instead of switching between WhatsApp, email, Booking.com, Airbnb, and webchat, your team works from one place. Conversation assignment routes messages to the right person, real-time notifications prevent anything from being missed, and the mobile app means staff can respond from anywhere. Soneva Fushi cut response times from 35 minutes to under 5 after consolidating channels.
Yes. The AI chatbot operates 24/7 with no downtime. Guests who message at 2am get the same instant response as those who message at 2pm. For questions the AI cannot answer, it collects the details and routes them to your team for first thing in the morning, with full context preserved.
Yes. OTAs like Booking.com factor response time into their ranking algorithms. Guests who do not get a fast reply often book elsewhere or through an OTA instead of direct. Slow responses also lead to lower review scores, with guests frequently citing communication speed in their ratings.
When the AI cannot resolve a query, it hands the conversation to a human agent with the full chat history preserved. The guest never has to repeat themselves. Your team gets notified immediately via desktop and mobile, and conversation assignment ensures the right department handles it. No dead ends, no delays.
AI chatbot training takes minutes. Upload your documents and the AI starts answering immediately. Full platform deployment with channel integration and PMS connection typically takes 2-4 weeks with a dedicated onboarding team. You will see response time improvements from day one.