01
Unify
Every channel in one shared inbox. No 5-device limit. PMS context in every thread.
Explore the inbox Why chatlyn Hospitality
Hospitality
runs on
conversations.
So should your stack. 1,000+ hotels chose chatlyn. Here's why.
1,000+hotels live
86%auto-resolved
13PMS integrations
WhatsApp
Email
Booking.com
Instagram
Webchat
One inbox
AI"What's the WiFi?", 3s reply
AISpa hours, in 5 languages
StaffLate check-in special request
AIRestaurant booking confirmed
Sound familiar?
Six inboxes. Forty unread messages. The same WiFi question for the 47th time.
Channel sprawl
WhatsApp, Booking, email, Instagram, webchat. Six tabs, zero shared history.
Repetitive FAQ loop
The same five questions, hundreds of times a week, every week.
Friday peak overload
120 check-ins. Two staff. Three more messages while you reply to the first.
OTA commission leak
15–18% of every direct-eligible booking flowing to Booking.com.
It's not your team's fault
Hotel tech wasn't built for the way guests message in 2026.
Your stack today
PMS
Booking.com
WhatsApp
Email
CRM
Your team is the integration layer. And it's burning out.
What guests expect
One thread, one history
Replies in their language
Answers in seconds
The same standard, always
On the channel they already use
How chatlyn fixes it
One inbox. One brain. One platform.
02
Automate
AI handles 86–93% of routine queries in 100+ languages. PMS-triggered messages run themselves.
Explore the AI03
Empower
Your team stops drowning in WiFi questions. They focus on the guest in front of them.
Explore the journey Built for every kind of hotel
Boutique alpine.
Boutique alpine.
Ultra-luxury Maldives.
Both run on chatlyn.
From a 30-room independent property to a 4-property group, the platform adapts to your service philosophy: automate everything, or use chatlyn purely to route conversations to your butlers. You decide.
Real hotels. Real relief.
Customers who chose chatlyn.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
What changes the day chatlyn goes live
Before chatlyn vs with chatlyn.
Before chatlyn
- 6+ tabs across WhatsApp, email, OTAs, webchat
- Welcome messages copy-pasted from a Word doc
- OTAs taking 18% on every direct-eligible booking
- Late-night and international guests wait until morning
With chatlyn
- One shared inbox, every channel, every shift
- PMS-triggered automations send the right message on time
- Direct rebooking via WhatsApp at 95% open rates
- 24/7 multilingual AI, ~3s reply, in 100+ languages
Why us, not the others
Hospitality is a category, not a use case.
Trained on hotel knowledge
Guest directories, spa menus, FAQ docs, PMS data. Not a generic chatbot.
13 PMS integrations
Mews, Apaleo, OHIP, Protel, Sihot, Guestline, Clock, and more.
WhatsApp Business API done right
No 5-device limit. Meta-approved templates. EU-hosted, GDPR compliant.
Empower, never replace
The St. Regis Le Morne uses chatlyn with zero AI, purely as a routing tool for 30+ butlers.
From kickoff to live
Weeks, not months.
- 1Week 1
Sandbox + AI training
Upload your knowledge base. AI is answering accurately within minutes.
- 2Week 2
PMS + channels
WhatsApp Business API, email, Booking.com, webchat connected. PMS sync live.
- 3Week 3
Team onboarding
Front-office, revenue, and marketing trained on the inbox and templates.
- 4Week 4
Property live
PMS-triggered automations running. First measurable lift in resolution and response time.
GDPR compliant EU-hosted Meta Business Solution Provider Built in Vienna FFG-backed
Stop juggling. Start serving.
30 minutes with our team is enough to see how chatlyn fits your stack.
Dedicated onboarding Live in weeks GDPR compliant
FAQ
Common questions.
chatlyn is a hospitality platform, not a chatbot. The AI is trained on your knowledge base, the omnichannel inbox handles WhatsApp, email, Booking.com, Instagram and webchat in one place, and it all syncs with your PMS in real time.
Most likely yes. 12 PMS integrations including Mews, Apaleo, Oracle OPERA Cloud (OHIP), Oracle OPERA on-premise, Protel, Sihot, Guestline, Clock, Casablanca, ASA, and FO Cloud. Booking, arrival, room type and history appear in every conversation sidebar.
Fully GDPR compliant, EU-hosted, with explicit guest opt-in, encryption in transit and at rest, role-based access, and Meta-approved WhatsApp templates.
No. It is trained on your brand voice, understands typos, slang, and 100+ languages, and hands off to a human cleanly the moment a conversation needs the personal touch.
Most hotels go live within 2 to 4 weeks. AI training takes days, PMS and channel setup takes weeks, full property go-live with a dedicated onboarding team.
Yes. The St. Regis Le Morne uses chatlyn with zero AI replies, purely as a routing tool for 30+ butlers. The platform adapts to your service philosophy.