Why hotels choose chatlyn: many tools, one platform.
chatlyn does the work of a hotel CRM, a chatbot, a shared inbox, a WhatsApp marketing tool and your guest journey automation, on one guest profile. Built only for hotels, made in Vienna, and set up with you by our own team.
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 Used in more than 100,000 hotel rooms worldwide
From a Vienna landmark to the Indian Ocean
Luxury resorts, city landmarks, spa resorts and family-run mountain hotels, each running its guest conversations on chatlyn.
The St. Regis Le Morne Mauritius < 5 min Butler response time, every reply by a person 
Hotel Sacher Vienna and Salzburg +70% Routine enquiries handled by AI 
IMLAUER Group Salzburg 6% → 93% Guest questions resolved by AI 
Spa Resort Geinberg Upper Austria 95% WhatsApp open rate 
Hotel Enzian Obertauern 92% Open rate on pre-arrival messages 
Soneva Fushi Maldives < 5 min Bespoke quote time, down from 35 minutes One platform instead of a stack of hotel software
Most hotels run a CRM, a chatbot, a shared inbox, a newsletter tool and a guest app side by side, each with its own login and its own half of the guest. chatlyn is the first AI-Native GRM: every one of those jobs runs on the same guest profile, so nothing has to be copied between systems.
One platform, one login, one guest profile 
Guest messaging
WhatsApp, email, Booking.com, webchat, Messenger and Instagram in one shared inbox.
Explore Guest messagingHotel chatbot
AI answers from your own knowledge on WhatsApp, webchat, Messenger and Instagram, and hands over to your team.
Explore Hotel chatbot
A quiet weekend in the spa, Sofia? WhatsApp for hotels
Campaigns and offers to live segments, on the channel guests actually open.
Explore WhatsApp for hotelsGuest journey
Pre-arrival, in-stay and post-stay messages triggered by your PMS bookings.
Explore Guest journey
Villa Loto
Hotel live chat
A webchat on your website that answers, and carries guests to your booking engine.
Explore Hotel live chat
Hotel CRM
Guest profiles with stays, spend and every conversation, and segments that stay current.
Explore Hotel CRM
Guest relationship management
Every team recognises each guest and sees what they asked for, on every shift.
Explore Guest relationship management
Hotel CDP
Your PMS bookings and every conversation matched into one profile per guest.
Explore Hotel CDPWe build for hotels, and only for hotels
chatlyn is not a general chat tool with a hotel template. It is built around stays, rooms, arrivals and the people who look after guests, and it connects to the PMS your hotel already runs.
- Built around the stay Arrivals, departures, rooms and spend from your PMS on every guest profile.
- Connected to your PMS Oracle OPERA Cloud, OPERA on-premise, Mews, apaleo, protel, Guestline and more. Read-only: your PMS stays the system of record.
- Your property’s voice The AI answers only from your own knowledge, in your tone, and guests talk to your hotel, never to chatlyn.
- Your team stays in charge Automate as much as you like. At The St. Regis Le Morne, every reply to a guest is written by a butler, with chatlyn routing each conversation.
Award-winning, and rated by the hotels that use it
The World Travel Tech Awards named chatlyn World’s Best Hospitality Chatbot Solutions Provider in 2024 and nominated it again in 2025 and 2026. In 2026 it also won the înno up Pitchday tourism challenge, was recognised at the EY Scale-up Award and ranked in trend’s Top 100 start-ups in Austria. Hotel teams rate chatlyn 4.9 across review platforms.
înno up Pitchday Winner, “Tourismus” challenge 
EY Scale-up Award Recognition, Software & Digital Transformation 
trend Top 100 Start-ups Austria #93 
World Travel Tech Awards World’s Best Hospitality Chatbot Solutions Provider Nominee World Travel Tech Awards World’s Best Hospitality Chatbot Solutions Provider Nominee 
Trending Topics Annual Voting Nominee, AI 
brutkasten Innovator of the Year Top 10 start-up nominee World Travel Tech Awards World’s Best Hospitality Chatbot Solutions Provider Winner -
FFG Supported by the Austrian Research Promotion Agency -
Oracle Partner Connected to Oracle OPERA Cloud through OHIP - CASA Tier 2 Independent cloud application security assessment
A Vienna company, working with hotels worldwide
chatlyn GmbH was founded in Vienna in 2022 and is backed by an €8 million Series A and by the FFG, the Austrian Research Promotion Agency. We build the product in Vienna, under European data protection law, for hotels from the Alps to the Maldives.
Headquarters 
Renngasse 4, 1010 Vienna, Austria - 2022 Founded in Vienna chatlyn GmbH is founded in Vienna to build guest communication for hotels.
- 2024 World Travel Tech Awards winner World’s Best Hospitality Chatbot Solutions Provider.
- 2025 Three nominations World Travel Tech Awards, Trending Topics Annual Voting (AI) and brutkasten Innovator of the Year (top 10).
- 2026 chatlyn 2.0 Rebuilt from scratch as the first AI-Native GRM, launched on 9 September 2026. Plus the înno up Pitchday win, EY Scale-up Award recognition and trend’s Top 100.
- Today 100,000+ hotel rooms From the Alps to the Maldives and Mauritius, with one team in Vienna.
“chatlyn is the first AI-Native GRM: all the guest data, and AI that understands it, segments it, and puts it to work for the hotel.”
Your guests’ data, protected by design
Hotels trust us with their guests’ conversations, so security is not an add-on. These are the facts your IT, legal and procurement teams usually ask for first.
- The guest writes On WhatsApp, webchat, email or Booking.com
- Encrypted in transit TLS 1.2 or higher on every connection
- Stored in Frankfurt AWS and MongoDB, AES-256 at rest
- EU-only AI on request AI processing can stay on European servers
- Read by your team Two-factor authentication and role-based access
- GDPR compliant chatlyn works as your data processor, with a standard Art. 28 Data Processing Agreement in English and German.
- Hosted in Frankfurt The platform and database are hosted on AWS and MongoDB in Frankfurt, Germany.
- Encrypted everywhere TLS 1.2 or higher in transit, AES-256 at rest, with access to keys restricted.
- Independently assessed CASA Tier 2 assessment, continuous dependency scanning and critical patches within 3 business days.
- Access under control Two-factor authentication, role-based permissions for agents, managers and admins, and one account per person.
- Audited and documented An external data protection consultant audits our processes, and we support your DPIA with every document it needs.
A team that sets you up, and stays with you
You are never left with an empty account. Our onboarding team connects your PMS and channels, sets up the AI’s knowledge with you and trains each department, so most hotels are live within 2 to 4 weeks.
- Week 1 Kick-off and knowledge We gather your property’s information with you and set up the AI’s knowledge and voice.
- Week 2 PMS and channels Our team connects your PMS, WhatsApp, email, Booking.com and the website chat.
- Week 3 Your teams trained Front office, reservations, spa and marketing learn the inbox, segments and templates.
- Week 4 Live, and guided Guest journeys run, and we stay on hand to review the AI’s answers and your results with you.
- Onboarding by the chatlyn team itself
- The AI starts with your knowledge, never a blank page
- Guidance after go-live, not only during set-up
Chosen by hotels around the world.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Why chatlyn: questions and answers
Because chatlyn replaces several hotel tools with one platform: the shared inbox, the AI chatbot, the hotel CRM, WhatsApp campaigns and guest journey automation all run on the same guest profile. It is built only for hotels, award-winning, made in Vienna, hosted in Frankfurt and set up with you by our own onboarding team.
Typically a shared inbox or several channel logins, a separate chatbot, a classic hotel CRM, a newsletter or WhatsApp marketing tool and manual guest journey templates. Their work moves into one system, a guest messaging hub where every team sees the same guest profile. Your PMS stays: chatlyn reads from it and never writes back.
Yes. chatlyn is built for hotels, especially properties with spas, restaurants and experiences to offer: luxury and boutique hotels, resorts, hotel groups and independent hotels.
chatlyn GmbH is based at Renngasse 4, 1010 Vienna, Austria. It was founded in 2022 and is backed by an €8 million Series A and by the FFG, the Austrian Research Promotion Agency.
Yes. chatlyn works as your data processor under a standard Art. 28 GDPR Data Processing Agreement. The platform and database are hosted on AWS and MongoDB in Frankfurt, Germany, with TLS 1.2+ encryption in transit and AES-256 at rest. Our Trust Center lists every detail.
chatlyn won World’s Best Hospitality Chatbot Solutions Provider at the World Travel Tech Awards in 2024 and was nominated again in 2025 and 2026. In 2026 it won the “Tourismus” challenge at the înno up Pitchday, was recognised at the EY Scale-up Award (Software & Digital Transformation) and ranked #93 in trend’s Top 100 start-ups in Austria. In 2025 it was nominated at the Trending Topics Annual Voting (AI) and among the top 10 start-ups for brutkasten Innovator of the Year.
Our own onboarding team. It connects your PMS and channels, sets up the AI’s knowledge and your first segments with you, and trains each department. Most hotels are live within 2 to 4 weeks, and we keep guiding you after go-live.
Very likely. We integrate with the major hotel PMS platforms, including Oracle OPERA Cloud, Oracle OPERA on-premise, Mews, apaleo, protel, Guestline, Casablanca, Clock PMS+, ASA and FO Cloud. The connection is read-only, and our team sets it up with you.
See why hotels switch to chatlyn.
30 minutes with our team is enough to see how chatlyn fits your property, your PMS and your team.
