Gmail connected with Google sign-in Gmail for hotels: every guest email answered as a team
Room requests, late arrivals and dinner questions arrive in your hotel’s Gmail. chatlyn brings that mailbox into the inbox your team already uses for WhatsApp, your website chat and Booking.com. Every email gets an owner, the AI drafts a reply from your hotel’s own knowledge, and a colleague reviews it and sends.
- Connected with a Google sign-in
- Replies drafted by AI, sent by your team
- One owner for every guest email
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 Used in more than 100,000 hotel rooms worldwide
From a Gmail inbox to a shared guest inbox
An admin connects the hotel’s Google account once. From then on, new guest emails arrive in chatlyn as conversations.
Emails arrive from the moment you connect. If the Google sign-in expires, chatlyn shows “Sign-in required” and an admin signs in again.
reservations@ answered by the whole front office
Connect the Google account behind reservations@ or info@ once, and every colleague in the inbox works from it in chatlyn, without sharing a password. New emails go in turn to whoever is online, so each one has a single owner.
Email has its own response-time targets, and the Home page shows which guests have waited longest. Snooze a request until the day it matters and it comes back to you. More on the guest messaging software.
The AI writes the first draft, your team has the last word
Press AI suggest and the AI drafts a reply from your hotel’s own knowledge: your website, house rules, menus and the facts you keep in AI Studio. Your colleague reads it, adjusts a detail and sends. Every email is reviewed by a person before it goes out.
When a draft misses, correct the answer once in Insights and the AI uses it from then on. It is the same AI that answers guests on WhatsApp and your website as the hotel chatbot.
Know who is behind every email
Each email lands on the guest’s contact, next to their WhatsApp messages and Booking.com conversations. Your team can merge contacts, so a guest who emails today and writes on WhatsApp next week keeps one history.
With your PMS connected, the stay sits beside the email: dates, room and notes. Nobody has to ask for the booking number.
When a guest prefers WhatsApp, the conversation follows
From the guest’s contact, your team can start a WhatsApp chat with an approved template. The reply arrives in the same inbox, and on WhatsApp the AI answers on its own, from the same knowledge.
Translation works on both channels: guest messages appear in your language, and your replies go out in the guest’s.
Gmail integration at a glance
What connects, how, and what your team can do.
- Connection
- Google sign-in (OAuth), by an admin in Settings
- Mailbox
- The Gmail inbox of the connected account
- What arrives
- New guest emails from the moment you connect, with attachments
- Sent replies
- From the hotel’s address, filed in Gmail’s Sent folder
- AI
- Drafts replies on request; a person reviews and sends
- Composer
- Rich text, To, CC and BCC, reply all, forward, signatures per inbox
- Attachments
- Up to 30 files and 25 MB per email
- Inbox tools
- Assignment, labels, private notes, snooze, translation, response-time targets
- Reconnect
- “Sign-in required” alert when the Google sign-in expires
Hotels that answer every guest email as one team.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the Gmail integration.
An admin adds an email inbox in Settings, picks Gmail and signs in with the hotel’s Google account (Gmail or Google Workspace) in the pop-up. Then you add the colleagues who work the mailbox. New guest emails arrive in chatlyn from that moment.
Yes. Connect the account once and add your colleagues as members of the inbox. Each email is assigned to one person, private notes with @-mentions bring in others, and nobody needs the Gmail password.
Press AI suggest and the AI drafts a reply from your hotel’s own knowledge. Your colleague reviews it, edits what is needed and sends it. On email, every reply goes through a person; on WhatsApp and your website chat, the AI answers guests on its own.
New mail in the Gmail inbox of the connected account, from the moment you connect, with its attachments. Replies your team sends from chatlyn are filed in Gmail’s Sent folder, so the mailbox keeps the full record.
Yes. Start a new email from the + in chatlyn, or open a WhatsApp chat with an approved template. Either way, the conversation continues in the same inbox and on the same guest profile.
Yes, with your PMS connected. The guest profile beside the conversation shows the stays from your PMS, with dates, room and notes, along with the guest’s conversations on other channels.
chatlyn shows a red “Sign-in required” alert on the inbox. An admin signs in with Google again under Settings, and new emails flow in again.
One platform for every team, hotel and goal.
By hotel
More on guest email.
Email integration
How guest email works in chatlyn, with every provider it connects.
ReadOutlook
Microsoft 365 mailboxes, shared ones included.
Read
Guest messaging software
Every channel in one inbox, with an owner for every conversation.
ReadHotel chatbot
The AI behind every draft, answering guests on WhatsApp and your website.
ReadBring your Gmail into one team inbox.
Connect Gmail to chatlyn: every guest email gets an owner, the AI drafts the reply and your team sends it.
