Connect your hotel's Gmail account with a secure Google sign-in and guest emails land in chatlyn beside WhatsApp, webchat and OTA messages. Your team reads, assigns and answers email in a dedicated email view, with PMS booking data right next to the conversation.
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chatlyn shows Gmail conversations in a dedicated email view instead of flattening them into chat bubbles. HTML emails render properly, including right-to-left languages, and attachments work in both directions. Your team handles email next to instant channels without giving up email conventions.
Gmail in chatlyn is fully two-way. Agents can initiate new outbound emails with TO, CC and BCC, write in HTML and attach files. Rich media signatures keep every message looking like it came straight from your hotel.
Gmail connects as a personal inbox with folders, and chatlyn turns it into something teamwork-friendly. Conversations can be assigned to individual agents or whole teams, so a personal address never becomes one person's problem.
When a guest writes in, the conversation view shows their contact details, and a PMS tab displays current booking data plus previous booking history. Front office answers with the full picture without switching to the PMS.
Every email conversation carries a status: Open, Pending, Closed or Snoozed. Add labels with names, descriptions and colours, build custom filters for your sidebar, search across conversations and leave private notes with @mentions that notify colleagues.
The AI chatbot is deliberately not active on email. Hotels usually connect general-purpose addresses like info@ or office@, which receive newsletters and long email chains that should never get an automated answer. On email, your staff decides what gets a reply; the AI does its work on WhatsApp and webchat instead.
Everything you need to know before connecting.
| Connection | Google account via secure OAuth sign-in |
| Mailbox type | Personal Gmail inbox with folders |
| Direction | Two-way: inbound guest emails and outbound new conversations |
| Recipients | TO, CC and BCC |
| Formatting | HTML emails with RTL support and rich media signatures |
| Attachments | Supported, inbound and outbound |
| AI chatbot | Not active on email, by design; staff answer every email themselves |
| Messaging window | None; email has no time limit on replies |
| Setup | Self-service from chatlyn inbox settings |
Yes. Gmail connects as a personal inbox with folders, and chatlyn turns it into something teamwork-friendly: once an account is connected, you can assign every conversation to an agent or team, comment with private notes and @mentions, and track statuses. The whole front office works the same emails without sharing credentials.
Yes. The email integration supports outbound conversations, so agents can write to a guest first rather than only reply. New emails support TO, CC and BCC, HTML formatting and attachments, and rich media signatures keep them on brand.
No, and that is deliberate. Hotels typically connect general-purpose addresses like info@ or office@, which receive everything from newsletters to long email chains that neither need nor should get an automated answer. chatlyn's AI chatbot is active on WhatsApp and webchat, where guests send direct questions it can answer well. On email, your staff stays in control of every reply.
Yes. The Gmail integration works with your personal inbox and its folders. Inside chatlyn you can additionally organise conversations with labels, statuses and custom filters that behave the same way across every connected channel.
No. chatlyn is not a fully-fledged email client and does not try to be one. It focuses on collaborative guest communication with a lightweight email feature set: reading, replying, starting conversations, assigning and organising. Your Gmail account keeps working as before, and your team can still use Gmail directly for everything else.
Yes, when your PMS is connected. The conversation view shows a contact panel with guest details, and a PMS tab displays current booking data and previous booking history. If a guest has no current or past booking, no PMS data is shown.
Gmail setup is self-service. An admin opens inbox settings in chatlyn, chooses Email, signs in with the Google account, configures the inbox and optionally assigns agents. Emails start flowing into chatlyn as soon as the inbox is active.
Connect your Gmail account to chatlyn and answer every guest email beside WhatsApp, webchat and your OTA messages.
