The AI-Native GRM for hotel groups, one standard in every house

A hotel group is a regional or national company that runs several hotels from one head office and holds them to one standard, like IMLAUER with its four hotels. It differs from an international hotel chain, whose branded or franchised hotels span several countries, and from a hotel cluster, where one team runs a few nearby houses. chatlyn gives every hotel in the group the same setup, so guests meet the same standard wherever they stay.

It should hold every house to the group’s standard without taking away each hotel’s own facts. chatlyn is the guest relationship layer, not a PMS: each property runs its own chatlyn account with its own PMS connection, channels, inbox and team, and every account is set up from the same playbook of templates, journeys, tone of voice and response targets, rolled out by our onboarding team house by house.

Yes. Each property connects its own PMS, so mixed PMS landscapes are common. chatlyn reads bookings and stays to trigger messages and build guest profiles, and never changes anything in the PMS.

It starts with a pilot property. Our onboarding team connects the PMS, sets up the channels, loads the hotel’s knowledge and agrees the tone of voice with your team. Once the pilot runs the way you want, the same setup goes to the next property. Most hotels are live within 2 to 4 weeks.

The properties in the deal sign one agreement, priced on their total number of rooms. Talk to us with your list of hotels and we will put together a quote.

chatlyn is GDPR compliant and the platform is hosted in Frankfurt. Each property’s guest data sits in its own account, and properties with stricter requirements can opt into EU-only AI processing.