Your AI concierge, always on.
chatlyn's AI chatbot handles guest questions 24/7 on WhatsApp and webchat in 50+ languages. It learns from your documents in minutes and escalates to your team when it matters.
Trusted by 1,000+ hotels worldwide
Your AI concierge
that never sleeps.
chatlyn's AI handles guest enquiries 24/7, delivers smart suggestions, and learns from every interaction to get better over time.
AI chatbot
AI chatbot on WhatsApp and webchat answers guest questions instantly, 24/7, in any language and hands off to your team with full context when needed.
Smart replies
Your AI chatbot handles replies, FAQs 24/7, automations fire on schedule, and your team works from one clean inbox.
100+ languages, instantly
The AI auto-detects each guest's language and responds naturally, whether it is Japanese, Arabic, or Portuguese. No language packs, no configuration needed.
Upload your documents. The AI learns instantly.
Drop in your PDFs, FAQ sheets, URLs, or guest directory and chatlyn's AI starts answering immediately. Update a document and it updates with you, no retraining cycles, no support tickets.
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AI handles the routine. Your team handles the rest.
When the AI cannot resolve a request, the guest gets handed to a human with one tap, full context preserved. Staff can also monitor every AI conversation in the inbox and take over anytime.
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100+ languages. Zero extra staff.
The AI auto-detects each guest's language and replies naturally in 100+ of them in ~3 seconds. Same quality at 2 AM as at 2 PM, in Japanese as in English. Your multilingual front desk is always staffed.
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AI on WhatsApp and your website.
The AI runs on WhatsApp Business API and your webchat widget, the two channels where guests expect instant answers. Same knowledge base, same intelligence, two channels covered.
Explore webchat widget
Reply to reviews and emails with AI, right from your browser.
The chatlyn browser extension brings your AI to any tab. Draft on-brand replies to Google, TripAdvisor, and Booking.com reviews. Suggest responses to Gmail and Outlook emails. No copy-pasting, no switching apps.
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Case study How IMLAUER went from 6% to 93% AI resolution.
The IMLAUER Group deployed chatlyn's AI chatbot across 4 properties in Austria. Trained on their knowledge base, the AI went from a 6% resolution rate with their previous provider to 93% with chatlyn.
Read full case study"IMLAUER was initially attracted to chatlyn for its comprehensive omnichannel inbox feature to centralize all customer interactions. The AI chatbot then transformed our guest support with human-like, highly accurate responses that understand typos, multiple languages, and the nuances of our knowledge base."
Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Explore more features.
Omnichannel inbox
One inbox for WhatsApp, email, webchat, Instagram, Booking.com and more. Your team never misses a guest message.
ExploreGuest journey automation
Trigger messages at every stage from booking to checkout. Pre-arrival upsells, check-in info, review requests.
ExploreWhatsApp campaigns
Send targeted newsletters and upsell offers via WhatsApp. 95% open rates, personalised with PMS data.
ExploreWebchat widget
Embed a branded chat widget on your website. AI-powered, multilingual, converts visitors into direct bookings.
ExploreBuilt for every hospitality team.
The same platform and the same team adapt to who you are. Run it yourself, or have us run it for you.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front office
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Revenue
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Spa & wellness
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
F&B
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Stop answering the same questions. Start delighting guests.
Your AI chatbot handles the FAQ. Your team handles the moments that matter.
Questions about the AI chatbot.
The AI chatbot works on WhatsApp (Business API) and webchat. It uses the same knowledge base across both channels, so guests get consistent, accurate answers regardless of where they message you.
Upload PDFs, FAQ sheets, website URLs, or your guest directory. The AI reads everything and starts answering immediately. No technical setup, no monthly retraining. When you update a document, the AI updates with it. Hotel Enzian Obertauern has chatlyn's AI handling 85% of guest enquiries automatically.
The AI recognises when it can't help and hands the conversation to a human agent with full context preserved. Your staff sees the entire conversation history and picks up where the AI left off. No dead ends for guests.
100+ languages. The AI auto-detects the guest's language and responds in it. No language packs or configuration needed. This means a Japanese guest, a German guest, and a Brazilian guest all get instant, accurate answers in their own language.
No. chatlyn's AI empowers your team, it doesn't replace them. It handles repetitive questions (opening hours, WiFi, parking, directions) so your staff can focus on the personal interactions that create memorable guest experiences. Hotels like The St. Regis Le Morne use chatlyn without any AI responses at all: purely as a routing and workflow tool for their butler team.
AI chatbot training takes minutes. Upload your documents, and the AI starts answering immediately. Full platform deployment (inbox, channels, PMS integration) typically takes 2-4 weeks with a dedicated onboarding team.
Yes. chatlyn is fully GDPR compliant. Data is hosted in the EU, encrypted in transit and at rest. PMS data flows one-way (PMS to chatlyn) so there is zero risk to your existing systems. No guest data is used to train AI models.