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Agent (Console Agent)

In the context of chatlyn, an "Agent" refers to a human operator who interacts with customers through the console interface. This console agent serves as a bridge between automated AI chatbots and customers, providing personalized assistance, handling complex inquiries, and ensuring a seamless customer experience. They use the console interface to engage with customers in real-time, resolve issues, and offer human touchpoints in customer interactions.

What is the role of a Console Agent in customer support?

A Console Agent typically handles customer inquiries, provides assistance, and resolves issues through a console interface.

How does a Console Agent contribute to improving customer experience?

Console Agents play a crucial role in offering personalized support, addressing customer concerns promptly, and ensuring a positive interaction with the company's services or products.

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