Hotel live chat that answers before staff can.
Hotel live chat is a chat window on your own website where a visitor can ask a question and get an answer without picking up the phone or waiting on email. A guest comparing hotels at 11pm wants to know about parking, pool hours or whether the suite has a balcony. chatlyn's webchat widget answers in about three seconds, in their language, and passes the thread to your team when it matters.
Trusted by 1,000+ hotels worldwide
Live chat for hotels, answered by AI.
Most hotel sites lose guests at the decision moment: one question, no quick way to ask, they book a competitor. chatlyn's webchat sits on every page, answers in under 3 seconds, and converts the questions that decide bookings ("Is breakfast included?", "Do you have airport transfer?") into direct revenue.
Talk to us
Your website speaks two languages. Your webchat speaks 100+.
A Japanese couple at 2 AM, a Brazilian family on Sunday evening, a German business traveller on lunch break, each types in their language and gets an instant, natural reply. No language selector, no "please write in English." Your hotel feels welcoming before the guest even arrives.
Talk to us
It knows your hotel like your best receptionist.
Upload your guest directory, FAQ, spa menu, or website pages. The AI answers accurately within minutes (parking, pet policy, restaurant hours, cancellation terms) straight from your source material. When it does not know, it says so honestly and offers a human.
Talk to us
AI resolves 86%. Your team handles the rest.
A dedicated handover button plus intent recognition route the right conversations to your team with full context preserved. Staff pick up in the omnichannel inbox where the AI left off, the visitor never notices a gap.
Explore the inbox
Same AI on your website and on WhatsApp.
The webchat widget and your WhatsApp chatbot share the same knowledge base. Train once, answer consistently on both. Update the spa menu and both channels stay current, no drift, minimal team workload.
Explore AI chatbot
One line of code, on every page.
Paste the snippet before the closing body tag and the widget is live. Colour, language,
welcome message and pre-chat buttons come from the widget builder, so marketing can
change them later without touching the site again. A per-page data-config
attribute overrides the saved settings where you need something different.
Case study 86% of webchat queries resolved without staff.
Spa Resort Geinberg's AI webchat handles opening hours, prices, offers, and directions around the clock. It responds in the visitor's language and hands the remaining 14% of queries to a human agent with the full conversation attached. The team focuses on what matters, and website visitors get the answers that turn them into guests.
Read full case study"With chatlyn, we turned guest communication into a revenue driver in our Spa, 95% open rates on WhatsApp campaigns and 86% of enquiries handled without staff involvement."
Part of one platform.
Hotel chatbot
The same AI, the same knowledge base, answering on WhatsApp as well as on your site so guests get one consistent answer.
ExploreGuest messaging software
Where a webchat conversation lands when it needs a person: one inbox, with the reservation and the history already attached.
ExploreHotel CRM
The visitor who asked about the spa last month is recognised when they come back, because the conversation is on their record.
Explore Case studySpa Resort Geinberg
86% of webchat enquiries resolved by the AI without a member of staff opening the thread.
Read the storyReal results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Explore more features.
Omnichannel Inbox
One inbox for WhatsApp, email, webchat, Instagram, Booking.com and more. Your team never misses a guest message.
ExploreAI Chatbot
Handles guest questions 24/7 on WhatsApp and webchat in 100+ languages. Escalates to your team when needed.
ExploreGuest Journey Automation
Trigger messages at every stage from booking to checkout. Pre-arrival upsells, check-in info, review requests.
ExploreWhatsApp Campaigns
Send targeted newsletters and upsell offers via WhatsApp. 95% open rates, personalised with PMS data.
ExploreBuilt for every hospitality team.
The same platform and the same team adapt to who you are. Run it yourself, or have us run it for you.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front Office
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Revenue
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Spa & Wellness
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
F&B
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Build your quote
Three questions. They go straight to the person who will prepare your quote, so the first conversation starts with your setup rather than with the basics.
Almost there
We have your setup. Add your contact details and we will come back with a quote built around it.
Stop losing bookings to silence. Start answering instantly.
Every unanswered question is a booking that went somewhere else. chatlyn makes sure that never happens.
Questions about hotel live chat.
A chat window on your own website where a visitor can ask a question and get an answer without phoning or emailing. In chatlyn's case the first answer comes from AI, drawn from your property's own information, and a member of staff can take the thread over at any point.
Both, in that order. The AI answers first, around the clock, and hands over to your team when the question needs judgement or the guest asks for a person. Guests are told an AI is handling the conversation, as the EU AI Act requires.
One script tag before the closing body tag, shown in the snippet above. Colour, language, welcome message and pre-chat buttons are set in the widget builder afterwards, so changing them later does not mean touching the site.
The AI replies in whatever language the visitor writes in, across 100+ languages, and the widget interface switches to match. Right-to-left languages such as Arabic and Hebrew are handled automatically.
It opens a date picker in the chat and hands the visitor to your booking engine with the dates already filled in. It does not write the reservation itself, so rates and availability stay under your engine's control.
chatlyn is built and hosted in the EU, and the AI models run EU-hosted behind a PII-masking layer with no direct connection to an external LLM. Conversations attach to the guest's record so a returning visitor is recognised rather than starting again.