One hotel AI for the whole guest journey
Most hotel AI is sold as separate tools: a chatbot here, an upsell tool there. chatlyn, the AI-Native GRM, runs one AI across the whole stay on one guest record: it answers guests, keeps every stay and conversation on one profile, sends the right offer at the right moment and gives your team time back.
- Answers on WhatsApp and your website
- Every stay and conversation on one profile
- Your team gets time back
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 
Powered by chatlyn Used in more than 100,000 hotel rooms worldwide
Most hotel AI is a stack of separate tools
Search for hotel AI and you find point tools, each with its own login and its own copy of your guests. chatlyn puts one AI on one guest record.
- A chatbot on the website that answers FAQs
- A separate upsell tool that sends offers by email
- A review or survey tool with its own guest list
- AI inside the PMS or revenue system, for rates and reports
- Each with its own login, data and contract
What chatlyn does - One AI that answers guests on WhatsApp and your website, in their language
- One guest profile with stays from your PMS and every conversation on every channel
- Offers timed by your PMS: before arrival, on the day, during the stay
- Drafts, translations, summaries and labels for your team in one inbox
- Every answer from your own knowledge, in your hotel’s voice
One AI on one guest record: it reads your PMS, answers guests on WhatsApp and your website, and takes them into your booking engine, where rates and availability are always current.
Hotel AI that answers guests in your own voice
The AI answers on WhatsApp and the chat on your website, in the language each guest writes in, in your hotel’s tone and under the name you choose. It works like a digital concierge that knows your house: it answers only from the files and web pages you give it.
Weak answers land in a review queue with a drafted fix, and anything that needs a person goes to your team with the whole conversation. See how the AI hotel chatbot learns from your own knowledge.
AI for hotels that knows every guest
Every stay from your PMS and every conversation, on WhatsApp, email, webchat or Booking.com, lands on one guest profile. Your team sees at once who is writing: a returning guest, a stay next week, a spa question from yesterday.
The AI tags guests from their stays and conversations, and live segments such as “arriving this week” keep themselves current. It is the hotel CRM the AI works from, with no separate guest database to maintain.
AI hotel software that sells at the right moment
Your PMS tells chatlyn when a guest books, arrives and leaves, and a WhatsApp message goes out at each moment: breakfast and treatments before arrival, times and parking on the morning of arrival. Campaigns to the right segment carry the rest, such as the sauna lounge or a chalet.
Offers come with a photo and a button, and each tap opens your booking page or goes to your team to confirm. Build the flows once with guest journey automation and send your digital guest directory with the arrival-day message. When a guest asks about the spa, the AI can reply with the offer you prepared.
Hotel AI that gives your team time back
In the inbox the AI works as a colleague to your team. It summarises long threads, labels conversations and translates both ways, so your team reads every message in their language and replies in the guest’s. On email it drafts the reply and a person sends it.
Like an AI hotel receptionist, it takes the routine questions and hands over the rest with the whole conversation. The AI also turns requests in a conversation, such as a cot or a late check-out, into tasks for your team, listed on the dashboard.
How your hotel AI goes live
Our customer success team sets up a working starting point with you and connects your PMS, so you never begin with a blank page.
Case study From two chatbots at 6% to one platform at 93%
Before chatlyn, the IMLAUER Group trialled two chatbot platforms that resolved just 6% of guest enquiries. With the inbox, the AI, WhatsApp newsletters and journeys on one platform, the AI now resolves 93% across its hotels in Salzburg and Vienna.
Read the IMLAUER case studyHotels that put AI to work with their team.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about hotel AI.
Hotel AI is software that uses artificial intelligence to answer guests, make sense of guest data and take routine work off the team. With chatlyn it is one AI across the guest journey: it answers on WhatsApp and your website, works from one guest profile with every stay and conversation, sends offers at the right moment and helps your team in the inbox.
Answer routine guest questions around the clock in the guest’s language, send the right message at each moment of the stay, translate and summarise conversations for the team, and keep guest data in one place. At Spa Resort Geinberg, the AI answers 86% of webchat enquiries without staff. Bookings, special requests and anything that needs judgement stay with your team.
Separate tools each keep their own copy of your guests, so the chatbot does not know what the upsell tool sent and nobody sees the whole conversation. On one platform the AI, the inbox, the guest profile and the WhatsApp messages share the same data, and your team works in one place. IMLAUER went from two chatbot platforms resolving 6% of enquiries to 93% on chatlyn.
It takes them into your booking engine, where rates and availability are always current. In the chat on your website it opens your booking engine with the guest’s dates; on WhatsApp it sends a link with the search filled in, where your booking engine supports it. More on AI for hotel booking.
It takes the repetitive questions and the manual lists off your team, so they have time for the guests and requests that need a person. Handover is one click away in every conversation, and on email a person always sends the reply.
Yes. The chatlyn platform is hosted in Frankfurt, and hotels with stricter requirements can opt into EU-only AI processing. The AI answers only from the knowledge you give it, and the website chat tells guests when an AI is answering, as the EU AI Act requires.
The AI replies in the language the guest writes in, in your hotel’s tone of voice. The website chat is available in 18 languages, and two-way translation lets your team read and answer every conversation in their own language.
The hotel AI is one part of chatlyn.
Hotel chatbot
The AI on WhatsApp and your website, trained on your own knowledge.
ExploreWhatsApp for hotels
The channel guests open, with messages timed by your PMS.
Explore
Guest messaging software
One inbox for every channel, where your team and the AI work together.
Explore
Case study Spa Resort Geinberg
86% of webchat enquiries answered by the AI, 95% of WhatsApp messages opened.
Read the storyOne AI for the whole stay, your team for the moments that matter.
chatlyn answers guests on WhatsApp and your website, keeps every stay and conversation on one profile, sends the right offer at the right moment and gives your team time back.