Your hotel’s digital guest directory, delivered at the right moment
chatlyn works with the Guestnet digital guest directory and sends it to every guest on WhatsApp when they need it: before arrival, on the day, during the stay. Questions about it are answered by the AI, in the guest’s language.
- Sent automatically by your PMS
- One tap from WhatsApp
- The AI answers from it
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Your hotel’s digital guest directory only helps when guests open it
Hotels put care into a good guest directory, then leave it where guests rarely look. The content is seldom the problem; the moment is.
- A QR sticker on the reception desk that few guests scan
- A link buried in the booking confirmation, weeks before the stay
- A folder in the room, opened after the guest has already asked at reception
- Printed in one or two languages, whoever is staying
- No idea who read what
With chatlyn - The link arrives on WhatsApp, sent by your PMS: at booking, arrival, check-in, check-out and after the stay
- An “Open guest directory” button instead of an address to type
- The AI answers questions on WhatsApp and webchat from the directory’s content, in the guest’s language
- A QR code in the room opens WhatsApp, not a PDF
- You see which messages were delivered and read, and how often the link was clicked
chatlyn brings Guestnet’s guest directory to the guest at the right moment and answers questions from its content in the chat.
The guest directory at every moment of the hotel stay
Guests read about parking on the drive, the Wi-Fi code on arrival and the spa menu on a rainy afternoon, not all at once in the booking confirmation. chatlyn is the hotel AI that sends each part of the guest directory when it is needed, on WhatsApp, where guests actually read their messages.
Spa Resort Geinberg shows the principle: days before arrival the PMS sends the stay details with buttons for breakfast, treatments and parking, and on the morning of arrival the room and bath times, the Wi-Fi and luggage storage. 95% of its WhatsApp messages are opened.
Guest directory links sent by your hotel PMS
Five reservation events drive the messages: booking created, arrival, check-in, check-out and post stay. For each you choose a WhatsApp template and the timing, and a button such as “Open guest directory” takes the guest straight to your Guestnet guest directory.
Messages go to guests who have agreed to hear from you on WhatsApp, in their language from the PMS, and a cancellation stops the rest. See how guest journey automation times every message, and why WhatsApp for hotels gets read.
Questions about the hotel, answered from your guest directory
Many guests would rather ask than look. The AI answers on WhatsApp and the webchat on your website from your hotel’s own knowledge, in the guest’s language, and sends the directory link again when it helps. It is the same AI as chatlyn’s hotel chatbot.
Guest-portal apps such as Guestnet are built with JavaScript that a standard crawler cannot read, so chatlyn switches on a browser-based reading mode for them on request. The AI then answers from the directory’s content; anything beyond it goes to your team, and requests such as a massage are passed on for the team to confirm.
A QR code in the hotel room that opens a conversation
A printed folder cannot answer back. A QR code on the room card opens WhatsApp with your hotel, and the scan itself starts the chat: a menu for the spa, dinner or excursions, with the guest directory one message away.
From there the AI answers, and your team takes over whenever a person is needed. That is what a digital concierge should do: an answer at any hour, and time back for your team to spend on the guests who need them.
Live in four steps
Our customer success team sets up the templates, the timing and the AI’s knowledge with you, so you never start from a blank page.
Case study Spa Resort Geinberg: information that gets read
Days before arrival, Spa Resort Geinberg’s PMS sends every guest a WhatsApp message with their dates, reservation number and buttons for breakfast, treatments and parking; on the morning of arrival follow the room and bath times and the Wi-Fi. 95% of the messages are opened, against about 20% for email.
Read the Geinberg case studyHotels whose messages get read.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the digital guest directory.
It replaces the folder in the room: hotel information, services, restaurant and spa menus and local tips, opened on the guest’s own phone. chatlyn works with the Guestnet guest directory and makes sure guests open it, by sending it at the right moments and answering questions from it.
Guestnet provides the digital guest directory. chatlyn delivers it: WhatsApp messages from your PMS with a button that opens it, a QR code in the room, and an AI that answers questions from its content once browser-based reading is switched on. You keep maintaining the directory in Guestnet.
By WhatsApp message, sent by your PMS: with the booking confirmation, before arrival, on the day of arrival, at check-out and after the stay, depending on the events your PMS reports. Each message can carry a button that opens the directory. In the room, a QR code opens WhatsApp with your hotel.
Yes. Apps like Guestnet use JavaScript that standard crawlers cannot read, so chatlyn activates a browser-based reading mode for your directory on request. The AI then answers from its content on WhatsApp and webchat, alongside the documents and web pages you add.
PMS messages go out in the guest’s preferred language from the PMS. Meta approves each translation of a template separately, so set up the languages your guests speak. The AI replies in the language the guest writes in.
Yes. chatlyn sends WhatsApp messages to guests who have opted in, and PMS messages go to the phone number of the person who booked. If a reservation is cancelled, the messages still scheduled for it stop.
Yes. The AI answers from the documents and web pages you give it, and messages can link to any page. This page is for hotels that use Guestnet and want their guests to open it.
It takes the repeated questions about Wi-Fi, breakfast times and parking off your front desk, so your team has time for the guests and requests that need a person. See how hotels reduce front desk workload.
Built on the whole chatlyn platform.
Hotel AI
One AI across the guest journey, on WhatsApp and your website.
ExploreHotel chatbot
The AI that answers guests from your own knowledge, in seconds.
ExploreGuest journey automation
Messages timed by your PMS, from the booking to after the stay.
Explore
Case study Hotel Enzian
92% of pre-arrival WhatsApp messages opened.
Read the storyYour guest directory, opened at the right moment.
chatlyn sends the Guestnet guest directory to your guests on WhatsApp when they need it, and the AI answers their questions from it, so your team has time for the guests who need them.