The AI hotel receptionist that gives your front desk time back
chatlyn answers the questions your front desk hears all day, on WhatsApp and your website, in the guest’s language and from your own knowledge. Everything that needs a person goes to your team, translated and with the whole conversation.
- Routine questions answered 24/7
- Arrival information sent before guests ask
- Your team keeps the personal ones
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 
Powered by chatlyn Used in more than 100,000 hotel rooms worldwide
Every written question answered. A colleague for your front desk.
People looking for an AI receptionist usually picture a voice on the hotel phone or a screen in the lobby. Here is how that compares with chatlyn.
- Answers the hotel phone with a synthetic voice
- Stands in the lobby as a kiosk for check-in and key cards
- Follows scripts and decision trees someone has to maintain
- Is often pitched as a way to run the desk with fewer people
- Runs beside your other tools, with its own login
What chatlyn does - Answers routine questions on WhatsApp and webchat, day and night, in the guest’s language
- Answers only from your hotel’s own knowledge, in your hotel’s voice
- Hands everything else to your team, translated and with the whole conversation
- Sends arrival information, and check-in links where your PMS provides them, before guests ask
- Keeps every conversation in one inbox, beside the guest profile
chatlyn answers written questions on WhatsApp and webchat in seconds, while your team keeps the welcome at the desk.
An AI receptionist for hotels that knows your parking, Wi-Fi and spa hours
Where do we park? What is the Wi-Fi password? When does the spa open? The AI answers on WhatsApp and the webchat on your website in seconds, at 3 pm or 3 am, in the language the guest writes in.
It answers only from your own knowledge: the website pages, house rules and menus you choose. It is part of chatlyn’s hotel AI, the same AI behind the hotel chatbot, so guests get the same answer wherever they ask.
Everything else goes to your team, already translated
When a guest needs a person, for a complaint, a change of dates or a special occasion, the AI hands the conversation to a colleague on shift with everything said so far. Guests can also ask for a person at any time.
Your team reads each message in their own language and replies in the guest’s, with the guest profile beside the thread: stays, bookings and earlier conversations. That is how your hotel front office team keeps the personal touch while the AI takes the routine.
Fewer questions reach the desk when the answers arrive first
Your PMS tells chatlyn when a guest is about to arrive, and a WhatsApp message goes out at the moment you choose, with check-in time, parking and directions. Guests tap for more, and the AI picks up whatever they ask next.
Where your PMS provides online check-in links, as Mews, Casablanca and Oracle OPERA Cloud (OHIP) do, the same message can carry the guest’s link, so they can start check-in before they arrive. The guest journey automation times every message of the stay.
No guest left waiting, even on a busy shift
Every inbox has response-time targets. Conversations close to their target or past it are flagged at the top of the team’s queue, so a message about a late arrival never sits unseen while the desk is full.
Follow-ups for later go on snooze and come back on their own, to the same colleague. A team that is not buried in routine replies faster: that is how hotels improve their response times.
Your AI receptionist, set up with you
Our customer success team sets up the knowledge, the tone of voice and the PMS connection with you, so you never start from a blank page.
Case study IMLAUER: from 6% to 93% resolved by the AI
Front desks at the IMLAUER hotels in Salzburg and Vienna answered the same questions about check-in times, parking and restaurants every day. Two earlier chatbots resolved 6% of guest enquiries. chatlyn’s AI, trained on the group’s own documents, resolves 93%, around the clock and in several languages, and the team has time for the requests that need a person.
Read the IMLAUER case studyFront desks with more time for their guests.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the AI hotel receptionist.
An AI receptionist for hotels answers the questions guests usually ask the front desk: parking, check-in times, Wi-Fi, directions, opening hours. With chatlyn the AI answers in writing on WhatsApp and your website, day and night, from your own knowledge, and hands your team every conversation that needs a person.
It takes the repetitive questions off your receptionists, so they have time for the guests in front of them and the requests that need judgement. Handover to a person is one click away in every conversation. More on how hotels reduce front desk workload.
Anything covered by the knowledge you give it: website pages, house rules, menus, spa lists and other documents. Questions outside that knowledge go to your team and into a review queue with a drafted answer, and once you approve it, the AI knows it from then on.
Where your PMS provides online check-in links, as Mews, Casablanca and Oracle OPERA Cloud (OHIP) do, chatlyn sends the guest’s link on WhatsApp at the moment you choose before arrival.
For rooms it opens your booking engine with the guest’s dates, where rates and availability are always current; for a transfer, a table or a change of dates it passes the request to your team to confirm.
The AI hands the conversation to a colleague on shift, with everything said so far and a translation if needed. Guests can also ask for a person at any time, and conversations close to their response-time target are flagged in the team’s queue.
Yes. The AI replies in the language the guest writes in, in your hotel’s tone of voice, and your team reads and answers handed-over conversations in their own language, translated both ways.
Yes. The chatlyn platform is hosted in Frankfurt, and properties with stricter requirements can opt into EU-only AI processing. The AI only uses the knowledge you give it, and guests are told when the AI is answering.
The AI receptionist is one part of chatlyn.
Hotel AI
How one AI works across the stay, from the first question to the last request.
ExploreHotel chatbot
The AI on WhatsApp and your website, trained on your own knowledge.
Explore
Guest messaging software
Where your team takes over: every channel in one inbox, beside the guest profile.
Explore
Case study Spa Resort Geinberg
86% of webchat enquiries answered without staff involvement.
Read the storyGive your receptionists time for guests.
chatlyn’s AI answers the routine on WhatsApp and your website, day and night, and hands your team the conversations that need a person.