The spa desk opens to voicemails: opening hours, prices, “is the sauna mixed?”
For spa and wellness teams 
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026
Hotel spa & wellness, filled by the guests already in the house
Hotel spa and wellness means the treatments, saunas and pools a hotel offers, run on two systems: a spa booking system for the diary, and the guest communication that fills it. chatlyn, the AI-Native GRM, does the second: it knows every PMS booking and every conversation, and offers treatments on WhatsApp before and during the stay. Your spa booking system stays where it is.
- Treatments offered before guests arrive
- Quiet hours offered to guests in the house
- Spa questions answered 24/7, in the guest’s language
4.9 across review platforms
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 Used in more than 100,000 hotel rooms worldwide
95% of WhatsApp messages opened at Spa Resort Geinberg
86% of webchat enquiries answered by the AI at Spa Resort Geinberg
10,000+ guests a year reached on WhatsApp at Geinberg
92% of pre-arrival messages opened at Hotel Enzian
One day in the spa, told twice
Same spa, same guests. Fewer empty hours.
Most empty treatment slots are not a question of demand. The guest was in the house and never heard about them. Here is one spa day without chatlyn and with it.
The AI answered those overnight on webchat. Two requests wait, each with an owner.
Today’s arrivals hear about treatments at check-in. The best times are gone.
Today’s arrivals saw the treatment menu in their pre-arrival message days ago.
Two afternoon treatments are cancelled. The slots stay empty.
An offer goes to the in-house list on WhatsApp. Replies land in the spa inbox.
A guest calls from the room to ask about the sauna lounge. The line is busy.
The guest scans the QR code in the room and the spa menu opens on WhatsApp.
A guest celebrates a birthday. Reception knew, the spa did not.
Birthdays this week is a live list. The spa sends a greeting with a treatment offer.
An Italian family asks about tomorrow’s day ticket. Nobody answers until morning.
The AI answers in Italian from your price list and passes the group request on.
A phone that never stops, offers nobody reads and quiet hours that stay quiet.
Offers that reach the guests in the house, answers at any hour, and a spa team that knows who it is talking to.
How chatlyn works for your spa
From the first message to the treatment room
Your spa system stays. Treatments, rooms and therapists stay where they are; chatlyn brings the guest data and the conversations, and your spa team keeps the diary and confirms every treatment.
Before arrival 
Real hotel example Hotel Enzian 92% of pre-arrival messages opened See guest journey automation
Treatments chosen before the suitcase is packed
Days before arrival your PMS triggers a WhatsApp message with the guest’s dates and quick replies such as “Massages & treatments”. One tap opens your treatment menu with a link to your spa booking page, or the guest asks for a time and the spa team answers.
On the morning of arrival a second message sends the spa opening times, the Wi-Fi and the way in, so the first spa question is answered before check-in.
Real hotel example Hotel Enzian 92% of pre-arrival messages opened Guests at the adults-only hotel in Obertauern book months ahead. A message just before the stay shares the programme for their exact days, so they plan their time in the house before they arrive.
Quiet hours 
Real hotel example Spa Resort Geinberg 95% of WhatsApp messages opened See WhatsApp for hotels
Offer the spa when it has space
Live lists from your PMS and your conversations show who is in the house, who arrives today and whose birthday falls this week. When the afternoon is quiet or a treatment is cancelled, send those guests a WhatsApp offer with an image, a short text and a button to your spa booking page.
The AI drafts the template for you to approve. Replies go straight to the spa team’s inbox, and a family never receives the adults-only offer.
Real hotel example Spa Resort Geinberg 95% of WhatsApp messages opened The thermal resort offers the Relax! sauna lounge and the SPAplus adults-only area to its guest lists on WhatsApp. Each message is an image, a few lines and a direct booking button.
Spa questions, answered Real hotel example Spa Resort Geinberg 86% of webchat enquiries need no staff See the hotel chatbot
Opening hours, prices and directions, answered at any hour
On webchat and WhatsApp the AI answers the questions a spa desk hears all day: opening hours, prices, current offers, what to bring and how to get there. It replies in about 3 seconds, in the guest’s language, only from your own spa menu, price list and website.
Requests for a time, a couple’s package or a group go to your spa team with the whole conversation, translated, or the guest gets your booking link.
Real hotel example Spa Resort Geinberg 86% of webchat enquiries need no staff On Geinberg’s website the AI answers opening hours, prices, offers and directions around the clock, holidays included, in the guest’s language. The rest goes to a person.
In the spa and in the room 
Real hotel example The St. Regis Le Morne < 5 min average human reply time See the hotel CRM
Every spa request, with the guest beside it
QR codes at the spa desk, in the relaxation area or in the room open your spa menu on WhatsApp as an interactive message. Each step shows how many guests opened and tapped it, so you see which treatments draw attention.
Every request lands in the spa team’s inbox next to the guest’s profile: stay dates and room from your PMS, earlier visits and every conversation on every channel. Everyone on the spa team gets their own login.
Real hotel example The St. Regis Le Morne < 5 min average human reply time A QR code in each suite opens WhatsApp. The guest’s reply is routed to their own butler, who answers personally.
Real hotels, real results
Spas and wellness hotels that reach every guest
Numbers our customers measured on their own properties.
Upper Austria 95% of WhatsApp messages opened
The thermal resort offers its sauna lounge and adults-only spa on WhatsApp and lets the AI answer spa questions on its website.
Read the case study
Obertauern, Austria 92% of pre-arrival messages opened
Messages just before the stay share the programme for each guest’s exact days, so plans are made before arrival.
Read the case study
Vienna and Salzburg +70% routine enquiries handled by the AI
The AI works as a digital first concierge and passes complex requests to the team, in the hotel’s own voice.
Built for how spas work
Made for treatment rooms, beside the diary you trust
What spa and wellness managers ask before they add anything to their day.
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Your spa system stays
Treatments, rooms and therapists stay in the system you use today. chatlyn brings the guest conversation, the right moment and the request to your team.
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A login for the whole spa
Agents are unlimited, so the spa desk, therapists and the spa manager each work in the same inbox under their own name.
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Between two treatments
chatlyn runs in the browser at the spa desk and in the mobile app, so a request can be answered between two appointments.
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Your spa menu, set up for you
Our onboarding team loads your spa menu, prices and opening hours into the AI’s knowledge and sets its tone. Most hotels are live in 2 to 4 weeks.
Case study A spa that sells through conversation at Spa Resort Geinberg
The thermal resort in Upper Austria reaches more than 10,000 guests a year on WhatsApp. Treatments are offered in the pre-arrival message, offers for the Relax! sauna lounge and the SPAplus adults-only area follow with a photo and a booking button, and the AI answers spa questions on the website around the clock.
95% WhatsApp open rate
86% webchat enquiries answered by the AI
14% handed to the team with the conversation
With chatlyn, we turned guest communication into a revenue driver in our Spa, 95% open rates on WhatsApp campaigns and 86% of enquiries handled without staff involvement.
Bernhard SängerDirector of Operations, Spa Resort Geinberg -
Offer treatments before arrival
Guests plan their spa time in the days before they travel. By check-in the best times are often taken.
With chatlyn: the pre-arrival message carries a “Massages & treatments” quick reply.
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Offer the quiet hours to the guests in the house
Most spas have the same quiet windows every week. Offer those times to guests who can walk over, not to your whole mailing list.
With chatlyn: live lists of in-house guests, today’s arrivals and birthdays this week.
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Show the treatment, then ask for one tap
An image and two lines sell a sauna lounge better than a PDF menu. End every offer with one clear next step.
With chatlyn: WhatsApp offers with an image, a short text and a button to your booking page.
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Answer spa questions when the desk is closed
Guests often plan their spa day when nobody is at the spa desk. An answer the next morning can be a slot that stays empty.
With chatlyn: the AI answers on webchat and WhatsApp around the clock, from your own spa menu.
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Put the spa menu where guests relax
A guest in a bathrobe will not walk to reception to ask about a massage. Meet them in the relaxation area and in the room.
With chatlyn: QR codes that open your spa menu on WhatsApp, with statistics for every step.
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Leave the booking with the people who keep the diary
Only the spa team knows which therapist and which room are free. Let them confirm every treatment.
With chatlyn: requests reach the spa inbox with the guest’s profile, and your team books them in your own system.
Customers 
Spas and thermal resorts that talk to every guest.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
World Travel Tech Awards Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026
FAQ
Questions about hotel spa & wellness.
Hotel spa and wellness covers the treatments, saunas, pools and relaxation areas a hotel offers its guests, and the team that runs them. It works on two kinds of system: a spa booking or spa management system for treatments, rooms and therapists, and a guest communication platform that tells guests what the spa offers and answers their questions. chatlyn is the second part. It connects to your PMS, knows every guest and every conversation, and fills your spa through WhatsApp, webchat and the other channels guests use.
chatlyn is spa and wellness software for guest communication and guest data, and it works alongside the spa system you already use. Treatment diaries, therapists and rooms stay where they are: offers link to your spa booking page, and requests for a time go to your spa team, who book them in your own system.
The AI answers questions about your spa from your own information, such as opening hours, prices, offers and directions, and hands every booking request to your spa team or sends the guest your booking link. At Spa Resort Geinberg the AI answers 86% of webchat enquiries and hands the other 14% to the team.
chatlyn keeps live lists from your PMS and your conversations: in-house, arriving today, departing tomorrow and birthdays this week. Send a list a WhatsApp offer with an image, a short text and a button, or place QR codes in the spa and the rooms that open your spa menu on WhatsApp.
WhatsApp, email, webchat, Booking.com, Messenger and Instagram, all in one inbox, with a login for everyone on the team. The AI replies on WhatsApp and webchat; on email it drafts and your team sends.
Yes. chatlyn is GDPR compliant and the platform is hosted in Frankfurt. Properties with stricter requirements can opt into EU-only AI processing.
Who uses chatlyn
One platform for every team, hotel and goal.
By team
- Front office
- Revenue
- Spa & wellness
- Food & beverage
- General management
- Marketing
By hotel
One platform
Your spa is one part of chatlyn.
WhatsApp for hotels
Spa offers, answers and your whole team on one WhatsApp number.
ExploreHotel chatbot
The AI that answers spa questions on your website and on WhatsApp.
ExploreIncrease hotel revenue
Treatments, upgrades and dining offered at the right moment of every stay.
Explore Case study Spa Resort Geinberg
95% of WhatsApp messages opened, 86% of webchat enquiries answered by the AI.
Read the storyYour spa has quiet hours. Your guests have time.
See how chatlyn offers your treatments before and during the stay, answers spa questions at any hour and hands every request to your spa team, alongside the spa system you already use.
Dedicated onboarding team Live in weeks, not months GDPR compliant
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