WhatsApp for hotels, from hello to review.
WhatsApp for hotels means running the channel on the WhatsApp Business API rather than the phone app: one verified number for the whole property, every team member in the same thread, and messages that can be triggered by what the PMS already knows. From the first enquiry to the review request after checkout, it is one conversation.
Trusted by 1,000+ hotels worldwide
Your emails are sitting unread.
WhatsApp gets opened|
95% of WhatsApp messages are read within minutes. That means your spa promotion, your restaurant special, your room upgrade offer actually reaches the guest at the right moment. No spam folder, no guessing. Just a message on the screen they check 80 times a day.
See it from the guest side.
Scan the QR code to receive a sample WhatsApp campaign, exactly like your guests would. Experience the open rate difference firsthand.
WhatsApp newsletters your guests actually open.
Build campaigns with images, text, and direct booking buttons. Send to your full guest list or a targeted segment, and every message lands in the same thread guests already chat in. Spa Resort Geinberg reaches 10,000+ guests a year at 95% open rates.
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WhatsApp marketing for hotels, personalised from the PMS.
chatlyn pulls booking data from your PMS to personalise every campaign: name, arrival, room, past stays. Dynamic lists segment automatically, so a returning guest gets the loyalty offer, a first-timer the welcome package, all without manual work.
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The right message at the right moment.
PMS-triggered automations send WhatsApp messages at every stage: pre-arrival upsell three days out, welcome with WiFi on arrival day, review request the morning after checkout. Up to three timed actions per event, set once, every future guest covered.
Explore guest journey
One verified number for the whole property.
chatlyn connects your property to the WhatsApp Business API through 360dialog, an official Meta partner. You get a verified business profile with your name and logo, and the whole team works from that one number instead of a phone behind the desk. Two things worth knowing before you start: a number on the API can no longer be used in the WhatsApp or WhatsApp Business app, and outside the 24-hour window after a guest's last message you reply with a pre-approved template rather than free text. chatlyn shows the window on every conversation, so nobody has to keep track.
See the WhatsApp integrationWhatsApp Business templates, approved and compliant.
Create marketing or utility templates, submit to Meta, and track approval from one dashboard. Pre-built hotel templates speed you up, and multi-language support means Italian guests get Italian, Germans get German, all GDPR compliant.
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Know what works.
Every campaign is tracked from send to read: per-message status, filterable activity log, and aggregate template reports across all campaigns. No more guessing if guests opened your spa promotion.
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Case study How Spa Resort Geinberg turned WhatsApp into a revenue channel.
Geinberg uses targeted WhatsApp campaigns to promote spa treatments, restaurant experiences, and premium areas. Each message includes an image, short text, and a direct booking button. The result: measurable additional revenue every month.
Read full case study"With chatlyn, we turned guest communication into a revenue driver in our Spa, 95% open rates on WhatsApp campaigns and 86% of enquiries handled without staff involvement."
Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Part of one platform.
Guest journey
The messages that send themselves: pre-arrival details, in-stay offers and the review request, all triggered by what the PMS already knows.
ExploreHotel CRM
The segments behind a good campaign. Reach the guests who asked about the spa, not the whole list.
ExploreWhatsApp integration
The technical side: 360dialog onboarding, number migration, verified profile and what the API does and does not allow.
Explore Case studySpa Resort Geinberg
Over 10,000 guests reached a year on WhatsApp at a 95% open rate, with spa and dining offers booked straight from the message.
Read the storyBuilt for every hospitality team.
The same platform and the same team adapt to who you are. Run it yourself, or have us run it for you.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front office
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Revenue
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Spa & wellness
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
F&B
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Build your quote
Three questions. They go straight to the person who will prepare your quote, so the first conversation starts with your setup rather than with the basics.
Almost there
We have your setup. Add your contact details and we will come back with a quote built around it.
Stop emailing into the void.
95% open rates. Personalised with PMS data. Guests actually read your offers.
Questions about WhatsApp campaigns.
No, and you cannot use both. Your number moves to the WhatsApp Business API, and from that point it works in chatlyn rather than in the WhatsApp or WhatsApp Business app. That is the trade that lets your whole team answer from one number instead of passing a handset around.
Two parts. Meta charges per conversation, which varies by country and by whether the conversation is service, marketing or utility. chatlyn adds a 15% service charge on that usage. The platform fee itself does not change with message volume, and there are no AI usage fees.
After a guest messages you, you can reply freely for 24 hours. Once it closes you reopen the conversation with a template Meta has pre-approved. Inside an open window, interactive messages and journey steps cost nothing extra. chatlyn shows the remaining time on the conversation so nobody has to work it out.
Yes. Generate a QR that opens a WhatsApp chat with your property, put it on the key card, the in-room card or the reception desk, and the scan starts the conversation and records the opt-in. The QR can start a journey or an interactive message rather than a blank thread.
Usually one of three things: the guest never opted in, the 24-hour window closed and the message was not a template, or Meta rejected the template (most often a marketing message submitted under a utility category). chatlyn shows the per-message status so you can tell which of the three it was.
In most cases yes, as long as it is not already active on the WhatsApp Business app under another provider. Onboarding runs through 360dialog with the migration handled for you. If you would rather not move your main line, a new number is quicker to set up.