The AI hotel chatbot trained on your property.
A hotel chatbot is an AI assistant that answers guest questions on the channels a property already runs, using that property's own information rather than the open internet. chatlyn's answers on WhatsApp and webchat in about three seconds, in 100+ languages, and hands the thread to your team the moment judgement is needed. It works with Oracle OPERA Cloud and the other PMS platforms chatlyn connects to.
Trusted by 1,000+ hotels worldwide
What is a hotel chatbot?
It is software that reads a guest's question, finds the answer in the property's own knowledge and replies in the guest's language, at any hour. What separates a hotel chatbot from a generic one is the source: it answers from your rates, your spa hours and your house rules, not from the open internet.
AI chatbot
AI chatbot on WhatsApp and webchat answers guest questions instantly, 24/7, in any language and hands off to your team with full context when needed.
Smart replies
Your AI chatbot handles replies, FAQs 24/7, automations fire on schedule, and your team works from one clean inbox.
100+ languages, instantly
The AI auto-detects each guest's language and responds naturally, whether it is Japanese, Arabic, or Portuguese. No language packs, no configuration needed.
An AI chatbot for hotels, trained in minutes.
Drop in your PDFs, FAQ sheets, URLs, or guest directory and chatlyn's AI starts answering immediately. Update a document and it updates with you, no retraining cycles, no support tickets.
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AI handles the routine. Your team handles the rest.
When the AI cannot resolve a request, the guest gets handed to a human with one tap, full context preserved. Staff can also monitor every AI conversation in the inbox and take over anytime.
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100+ languages. Zero extra staff.
The AI auto-detects each guest's language and replies naturally in 100+ of them in ~3 seconds. Same quality at 2 AM as at 2 PM, in Japanese as in English. Your multilingual front desk is always staffed.
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From question to booking.
The AI runs on WhatsApp Business API and your webchat widget, the two channels where guests expect an instant answer. When the conversation turns into intent to book, it opens the date picker in webchat and passes the guest to your booking engine with the dates already filled in. The AI never books the room itself: it hands your booking engine to the guest, which is the part that keeps your rates and inventory correct.
Explore webchat widget
Reply to reviews and emails with AI, right from your browser.
The chatlyn browser extension brings your AI to any tab. Draft on-brand replies to Google, TripAdvisor, and Booking.com reviews. Suggest responses to Gmail and Outlook emails. No copy-pasting, no switching apps.
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Case study How IMLAUER went from 6% to 93% AI resolution.
The IMLAUER Group deployed chatlyn's AI chatbot across 4 properties in Austria. Trained on their knowledge base, the AI went from a 6% resolution rate with their previous provider to 93% with chatlyn.
Read full case study"IMLAUER was initially attracted to chatlyn for its comprehensive omnichannel inbox feature to centralize all customer interactions. The AI chatbot then transformed our guest support with human-like, highly accurate responses that understand typos, multiple languages, and the nuances of our knowledge base."
Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Part of one platform.
Guest messaging software
Every channel in one inbox with the reservation beside the thread, so whoever the AI hands over to already has the context.
ExploreHotel live chat
The same AI on your website, answering before a visitor has to fill in a form, and opening the date picker when they are ready.
ExploreWhatsApp for hotels
Where most guest conversations start. Verified profile, the 24-hour window handled, and the AI answering inside it.
Explore Case studySpa Resort Geinberg
86% of webchat enquiries resolved by the AI without staff involvement, and 95% open rates on the WhatsApp campaigns that follow.
Read the storyBuilt for every hospitality team.
The same platform and the same team adapt to who you are. Run it yourself, or have us run it for you.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front office
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Revenue
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Spa & wellness
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
F&B
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Build your quote
Three questions. They go straight to the person who will prepare your quote, so the first conversation starts with your setup rather than with the basics.
Almost there
We have your setup. Add your contact details and we will come back with a quote built around it.
Stop answering the same questions. Start delighting guests.
Your AI chatbot handles the FAQ. Your team handles the moments that matter.
Questions about the AI chatbot.
The honest answer is that it depends on which channels your guests use and which PMS you run, so we wrote the comparison rather than just naming ourselves: best hotel chatbots, compared. The questions worth asking any vendor: does it answer only from your own knowledge, does it hand over cleanly to staff, and where is the data hosted?
Not by itself, deliberately. The AI opens a date picker in webchat and hands the guest to your booking engine with the dates carried across, so rates and availability stay under your engine's control. It never writes a reservation on its own.
100+ languages. The AI replies in whatever language the guest writes in, without you configuring anything per language, and the webchat widget switches its own interface to match.
It hands over instead of guessing. The conversation passes to your team with the full thread intact, and the gap is logged in Insights as "needs review" so you can add the missing answer to the knowledge base. Staff can take over any AI conversation at any point.
Yes. chatlyn is built and hosted in the EU, the AI models run EU-hosted behind a PII-masking layer, and there is no direct connection to an external LLM. Guests are told an AI is handling the conversation, as the EU AI Act requires.
Same engine, two sides of it. The chatbot is what answers: the automation that resolves a question on WhatsApp or webchat. The AI concierge is who it answers as: your property's name, voice and manner, so guests never see chatlyn.
Minutes, not weeks. Point it at your website and upload your documents; a scheduled crawler keeps the site content current after that. Most properties are answering real guest questions the same day, with the full platform live in 2 to 4 weeks.