Breakfast service answers the same three questions: until when, gluten-free, terrace?
For food & beverage teams 
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026
The hotel food and beverage software that fills your restaurants with guests already booked
Hotel food and beverage (F&B) is everything a hotel serves beyond the room: restaurants, bars, breakfast, room service and events. chatlyn, the AI-Native GRM, knows every booking from your PMS and every conversation, introduces your restaurants on WhatsApp before arrival and answers menu questions, so your team spends its evening at the tables.
- Your restaurants introduced before arrival
- Menus, hours and dress code answered at once
- Every table request with your team
4.9 across review platforms
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 Used in more than 100,000 hotel rooms worldwide
+38% restaurant reservations from WhatsApp campaigns at Hotel Enzian
92% of pre-arrival messages opened at Hotel Enzian
93% of WhatsApp newsletters opened at IMLAUER, restaurant experiences included
~3 s average AI response time at Hotel Enzian, day and night
One day in F&B, told twice
The kitchen is ready. Do the guests know?
Most empty tables are an information problem: guests who never heard of the restaurant, questions nobody answered, a request that sat in the wrong inbox. Here is one day in a hotel restaurant, from breakfast to the last glass.
The arrival-day message covered breakfast times. The AI answers the rest on WhatsApp.
Tonight’s special goes on the board by the entrance. Only passers-by see it.
Tonight’s special goes to the in-house list on WhatsApp, with a photo and a reply button.
A table request sits in an Instagram inbox on someone’s phone.
Instagram, WhatsApp and webchat requests land in one inbox, assigned to the restaurant team.
A guest asks reception about the dress code. Reception rings the restaurant.
The AI answers dress code and opening hours from your own documents, in the guest’s language.
Two tables stay empty. The couple upstairs ate in town. Nobody told them.
The couple reserved days ago, after the pre-arrival message introduced your restaurants.
An email asks about tomorrow’s tasting. It is read after the tasting.
The AI answers from the event schedule and hands the request to the team to confirm.
Offers on a board, questions relayed by phone, requests spread across inboxes and a dining room that fills by chance.
Guests who know your restaurants before they arrive, answers in seconds, and every table request with your team.
How chatlyn works for your F&B team
From the first message to the reserved table
chatlyn works from the guest data it already holds: the stay from your PMS, every earlier conversation, the language the guest writes in. Your team keeps the tables, the service and the last word on every reservation.
Before arrival 
Real hotel example Hotel Enzian 92% of pre-arrival messages opened See guest journey automation
Introduce your restaurants before the first evening
Guests book months ahead and arrive without knowing what your outlets offer. Your PMS triggers a WhatsApp message a few days before the stay that presents the restaurants, the bar and the programme for the guest’s own dates.
The guest can ask about a dish or a table in the same chat. Later moments follow on their own: breakfast times on arrival morning, tonight’s event during the stay, a thank-you after departure.
Real hotel example Hotel Enzian 92% of pre-arrival messages opened The adults-only hotel in Obertauern has three à la carte restaurants, a wine cellar and a weekly events programme. Its pre-arrival messages confirm the stay, introduce the restaurants and share the programme for the exact days of each visit.
Your restaurant chatbot 
Real hotel example IMLAUER Hotels 6% → 93% AI resolution rate See the hotel chatbot
Menus, hours and dress code, answered from your own documents
Think of it as a restaurant chatbot for every outlet in the hotel. Upload your menus, allergen notes, opening hours and event schedule, and add the pages of your website. On WhatsApp and webchat the AI answers “is there a vegan option?” or “do I need a jacket?” in about 3 seconds, in the guest’s language, only from that knowledge.
It re-reads your website on a schedule, so a new seasonal menu reaches the answers. Anything it is unsure of lands in a review queue, and each answer you approve teaches it for next time.
Real hotel example IMLAUER Hotels 6% → 93% AI resolution rate After two chatbots that resolved 6% of enquiries, IMLAUER trained chatlyn’s AI on its own documents: FAQs, property guides, restaurant menus and local tips. It understands typos and varied phrasing and answers in several languages.
Guests in the house 
Real hotel example Spa Resort Geinberg 95% of WhatsApp messages opened See WhatsApp for hotels
Tonight’s menu, sent to the guests already here
Live lists from your PMS show who is in-house, arriving today or departing tomorrow. Send tonight’s tasting menu, the Sunday brunch or a wine evening to the right list on WhatsApp, with a photo, a short text and a button to reply.
QR codes on tables, in rooms or at the bar open WhatsApp with an interactive menu or offer, so a guest who is curious can ask on the spot, and the answer comes from the same inbox.
Real hotel example Spa Resort Geinberg 95% of WhatsApp messages opened The pre-arrival message carries an “Enjoy arrival breakfast” quick reply, and WhatsApp campaigns promote breakfast at the Thermen-Restaurant with an image and a direct booking button.
Table requests
Every table request in one inbox, with an owner
Requests arrive on WhatsApp, Instagram, webchat, Messenger and email. They land in one inbox beside the guest’s stay and earlier messages, assigned to your restaurant team, with a response-time target that turns amber before anyone waits too long.
The AI collects the date, time and party size, then passes the request to your team or sends the guest your reservation link. Everyone on the F&B team gets a login, in the browser or the mobile app.
See guest messaging software
Real hotels, real results
Restaurants and bars that fill through conversations
Numbers our customers measured on their own properties.
Obertauern, Austria +38% restaurant reservations from WhatsApp campaigns
Three à la carte restaurants and a weekly programme, introduced on WhatsApp for the exact days of each stay.
Read the case study
Salzburg and Vienna 93% WhatsApp newsletter open rate
WhatsApp newsletters before and during the stay promote restaurant experiences, seasonal offers and in-house services.
Read the case study
Upper Austria 95% of WhatsApp messages opened
An arrival-breakfast button before the stay and WhatsApp offers for breakfast at the Thermen-Restaurant.
Read the case study Built for how F&B teams work
Made for service, wherever your team works
The questions every restaurant and F&B manager asks before a new system.
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Your own logins
Agents are unlimited, so restaurant managers, hosts and the bar team work in chatlyn with their own names, without borrowing the front office login.
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Your reservation tool stays
Your reservation book stays where it is. The AI passes table requests to your team or links to the reservation page you already use.
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New menu, new answers
Replace the menu file or update your website and the AI answers from the new version. Approving an answer in the review queue teaches it.
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From the pass or the floor
chatlyn runs in the browser and in the mobile app, so a request for tonight can be confirmed between two courses.
Case study Three restaurants and a weekly programme, in every guest’s phone at Hotel Enzian
Guests at the adults-only hotel in Obertauern book months ahead and forget the details by check-in. Precisely timed WhatsApp messages now introduce the restaurants and share the programme for each guest’s days, and the AI, trained on the menus and event schedules, is the first point of contact on webchat and WhatsApp.
+38% restaurant reservations from WhatsApp campaigns
92% of pre-arrival messages opened
~85% routine enquiries handled by the AI
If you book a hotel, sometimes this happens already a couple of months before, and then you don’t really have a look again at the website and the weekly programme. But then there’s a little reminder which gives you the right information at the right time, just before you start your holiday, so you’re really excited about what’s going on.
Elisabeth VeitOwner, Hotel Enzian Obertauern -
Introduce the restaurants before arrival
Guests decide where to eat in the days before they travel. A menu discovered at check-in often comes after the first dinner in town.
With chatlyn: your PMS triggers a WhatsApp message a few days before arrival that presents your outlets.
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Share the programme for their days only
A full season’s calendar is noise. The wine tasting on the guest’s Wednesday is a reason to stay in.
With chatlyn: messages timed to each stay, with the guest’s dates filled in from your PMS.
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Tell in-house guests what is on tonight
The guests upstairs are the covers closest to hand. They only need to know about the special before they make other plans.
With chatlyn: the live in-house list and a WhatsApp message with a photo and a reply button.
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Answer menu questions at once
A guest who asks about a vegan option or a dress code and waits an hour has usually booked elsewhere.
With chatlyn: the AI answers on WhatsApp and webchat in about 3 seconds, from your menus and schedules.
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Keep every table request in one place
Requests by Instagram, email and chat get lost between phones and shifts. One place, one owner, one target.
With chatlyn: one inbox for every channel, with assignment and response-time targets.
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Put a QR code where guests decide
On the table, in the room or at the bar, a code that opens the menu in a chat turns curiosity into a question you can answer.
With chatlyn: QR codes that open WhatsApp with an interactive menu or offer.
Customers 
Hotel restaurants that guests hear about in time.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
World Travel Tech Awards Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026
FAQ
Questions about hotel food and beverage.
Hotel food and beverage, or F&B, covers every outlet that serves guests beyond the room: restaurants, bars, breakfast, room service, banqueting and events. The F&B team plans menus, runs service and fills the outlets. chatlyn helps with the last part: it tells guests what is on before and during their stay, answers their questions and passes every table request to your team.
Yes. The AI answers on WhatsApp and your website’s webchat from your own menus, allergen notes, opening hours, dress code and event schedules, in the guest’s language and in about 3 seconds. On email it drafts an answer for your team to send. Anything outside that knowledge goes to your team with the whole conversation.
The AI collects the details and passes the request to your restaurant team, or sends the guest the link to your reservation page. Your team confirms in the chat.
Your PMS triggers a WhatsApp message a few days before arrival that introduces your restaurants and the programme for the guest’s dates. At Hotel Enzian 92% of these messages are opened, and restaurant reservations from WhatsApp campaigns rose by 38%.
Hotel restaurant software usually means a reservation book for tables and a POS for orders and billing. chatlyn is the guest relationship layer beside them: conversations, guest profiles and messages timed by your PMS. Reservations stay in your restaurant system, and billing in your POS and PMS.
Yes. Everyone gets a login, so the restaurant team works its own conversations, with its own assignments and response targets, while reception sees the same guest history. chatlyn runs in the browser and in a mobile app.
Who uses chatlyn
One platform for every team, hotel and goal.
By team
- Front office
- Revenue
- Spa & wellness
- Food & beverage
- General management
- Marketing
By hotel
One platform
Your restaurants are one part of chatlyn.
WhatsApp for hotels
Pre-arrival messages, in-house offers and every reply on one number.
ExploreHotel chatbot
The AI that answers menus, hours and events from your own documents.
ExploreIncrease hotel revenue
Tables, treatments and upgrades offered at the right moment of the stay.
Explore Case study Hotel Enzian
+38% restaurant reservations from WhatsApp campaigns.
Read the storyLet guests find your restaurants before they book elsewhere.
See how chatlyn introduces your outlets before arrival, answers every menu question and passes each table request to your team, set up around your PMS.
Dedicated onboarding team Live in weeks, not months GDPR compliant
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