Before breakfast the owner checks WhatsApp on a private phone, then email, then the Booking.com extranet.
For single-property hotels 
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026
Software for single-property hotels that knows every guest and every enquiry
Single-property hotels are hotels run as one house, by the owner or a small team, with no head office behind them. chatlyn, the AI-Native GRM, replaces the separate CRM, chatbot, inbox and WhatsApp tool with one platform that knows every guest’s stays and conversations, so your team has time for personal requests.
- One platform instead of a stack of tools
- Every guest recognised, every enquiry answered
- Set up by our team, live in weeks
4.9 across review platforms
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 Used in more than 100,000 hotel rooms worldwide
~85% of routine enquiries handled by the AI at Hotel Enzian
+22% bookings in the low season at Hotel Enzian
86% of webchat enquiries answered by the AI at Spa Resort Geinberg
95% of WhatsApp messages opened at Spa Resort Geinberg
An owner’s day, told twice
Every guest expects an answer. Not every answer needs you.
In a small hotel the owner is often the last line of reception. Here is one day in an owner-run house, from the first coffee to the last message.
One inbox on the phone and the reception PC. Overnight the AI answered the routine.
Reception answers the same question about parking for the fourth time today.
Parking, Wi-Fi and arrival times went out in the pre-arrival message days ago.
A returning guest writes. Nobody remembers she stayed last winter.
Her stays from the PMS and every earlier conversation open beside the message.
Check-in rush. A website visitor’s question about June waits until the evening.
The AI answers on the website and opens your booking engine with the dates.
The restaurant has free tables. Nobody had a free hand to mention them.
Guests saw the restaurants in their pre-arrival message and reserved ahead.
Reception has gone home, so the owner is the night shift. Again.
The AI answers on WhatsApp and webchat and leaves only what needs you for the morning.
A day spent between apps and the phone, and an evening that belongs to the guests’ questions.
One platform that knows every guest, a team with time for them, and an evening that is yours again.
How chatlyn works for single-property hotels
Chain-level service, with the team you already have
Your edge as a single-property hotel is the personal welcome. chatlyn gives your team the memory of a large hotel and an AI for the routine, without a head office or an IT department to run it.
One platform, not a stack 
Real hotel example Spa Resort Geinberg 10,000+ guests a year on WhatsApp See the hotel CRM
Single-property hotel software that keeps every guest in one place
Many single-property hotels run guest communication on a patchwork: a CRM nobody updates, a chatbot on the website, WhatsApp on the owner’s phone, email in another window. None of them knows what the others know.
chatlyn connects to your PMS and builds one profile per guest: stays and bookings, spend, and every conversation on every channel. The AI labels guests from their stays and messages, so lists such as arriving today or birthdays this week are ready when you need them.
Real hotel example Spa Resort Geinberg 10,000+ guests a year on WhatsApp One thermal resort in Upper Austria talks to its guests on WhatsApp from the pre-arrival message to offers for the chalets and the sauna lounge, and every conversation sits beside the guest’s stays.
AI on the routine 
Real hotel example Hotel Sacher +70% routine enquiries handled by the AI See the hotel chatbot
Your small team, free for the personal requests
On WhatsApp and webchat the AI answers opening times, parking, directions and prices in about 3 seconds, in the guest’s language, only from your own information: your files and the website pages it re-reads on a schedule.
A complaint, a special occasion or a group request goes to your team with the whole conversation. On email the AI drafts and your team sends. Each answer you approve in the review queue teaches the AI for next time.
Real hotel example Hotel Sacher +70% routine enquiries handled by the AI Hotel Sacher in Vienna and Salzburg uses the AI as a digital first concierge: routine enquiries are answered straight away, complex requests go to the staff, and the house keeps its own voice.
A direct relationship
Keep the guest relationship with you, not the OTA
Guests who booked on Booking.com write into the same inbox as everyone else, so your team answers them with the same care and the same history in view.
On your website the AI answers visitors and opens your booking engine with their dates inside the chat. On WhatsApp it sends a link to the finished search, where your booking engine supports it. The AI never books: the guest books with you.
See how to increase direct bookings
Villa Loto 
Powered by chatlyn Before the guest asks 
Real hotel example Hotel Enzian 92% pre-arrival messages opened See guest journey automation
The right information, days before arrival
Guests book months ahead and forget what your hotel offers. Your PMS triggers a WhatsApp message at the moments that matter: when the booking is made, before arrival, on the morning of check-in and after departure.
Each message carries buttons for the next question, and every reply lands in the same inbox, where the AI or your team answers. You build a journey once, try it in test mode and see the clicks on every step.
Real hotel example Hotel Enzian 92% pre-arrival messages opened Enzian’s pre-arrival messages confirm the stay, introduce the three à la carte restaurants and share the weekly programme for each guest’s exact days. Restaurant reservations from WhatsApp campaigns rose by 38%.
Real hotels, real results
Independent hotels with results they measured
Numbers our customers measured on their own properties.
Obertauern, Austria ~85% routine enquiries handled by the AI
An owner-run adults-only hotel: the AI is the first point of contact on webchat and WhatsApp, and reception keeps the personal requests.
Read the case study
Upper Austria 95% WhatsApp open rate
A thermal resort that runs its guest journey on WhatsApp and webchat, from the pre-arrival message to offers for the chalets and the sauna lounge.
Read the case study
Maldives < 5 min per bespoke quote, down from 35
A single resort whose reservations team prepares bespoke quotes with chatlyn’s AI, so enquiries get an answer while the guest is still deciding.
Built for how single-property hotels work
A small team, no IT department needed
The questions owners ask before they add anything new to a busy season.
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Set up by our team
Our onboarding team connects your PMS and channels, loads your hotel’s knowledge and sets the tone of voice with you. No IT department, no outside consultant.
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Live in 2 to 4 weeks
Most hotels are live within 2 to 4 weeks, in time for the coming season rather than the one after.
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Everyone gets a login
Agents are unlimited, so the owner, reception, the restaurant and the spa each answer guests under their own name, in the browser or the mobile app.
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Priced on your rooms
chatlyn is priced on your number of rooms, not per user, so a small hotel pays for a small hotel. The pricing page shows how it works.
Case study Personal service and answers in seconds at Hotel Enzian
Hotel Enzian in Obertauern is an owner-run, adults-only hotel with three à la carte restaurants, a wine cellar and a weekly programme. Guests book months ahead and forget the details, so pre-arrival messages share the programme for their exact days. The AI, trained on menus, events, house rules and the area, is the first point of contact on webchat and WhatsApp, and reception keeps the personal requests.
~85% routine enquiries by the AI
92% pre-arrival messages opened
+38% restaurant reservations from WhatsApp
The only thing is they want to have the answers immediately... and this is really something which is working 100% super well with our new AI system.
Elisabeth VeitOwner, Hotel Enzian Obertauern Upsell calculator
Upsells happen in conversations, not newsletters
A newsletter is a message nobody is expected to answer. On WhatsApp the guest replies, asks about the spa or a table for tonight, gets an answer on the spot and books. See what those conversations are worth across your hotels.
Extra upsell revenue per year
€19,440
€162 per room, across 120 rooms
Email newsletterAbout 20% open it. Nobody replies.
WhatsApp conversation95% open it. Guests reply, ask and book. An estimate, not a promise. It assumes 2.5-night stays and that 5% of guests who read an offer book it, which is the conservative case: on WhatsApp they can also ask first. Open rates come from Spa Resort Geinberg, a chatlyn customer: 95% on WhatsApp against about 20% for email.
Build your quote
Three questions. They go straight to the person who will prepare your quote, so the first conversation starts with your setup rather than with the basics.
Almost there
We have your setup. Add your contact details and we will come back with a quote built around it.
Your setup
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Start from the guest, not the tool
Count the tools your team opens in a day: the PMS, an inbox, WhatsApp on a phone, a chatbot, the Booking.com extranet. Every switch costs time and loses what the guest said last.
With chatlyn: one platform with every channel, the guest profile and the AI, connected to your PMS.
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Let the AI take the routine, not the relationship
Parking, breakfast times and directions do not need the owner. Anniversaries, complaints and special wishes do.
With chatlyn: the AI answers on WhatsApp and webchat from your own information and hands the rest to your team with the whole conversation.
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Answer before the guest asks
Guests book months ahead and forget the details. One message a few days before arrival saves a dozen calls at the desk.
With chatlyn: WhatsApp messages triggered by your PMS before arrival, on check-in day and after departure.
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Keep OTA guests talking to you
A guest who booked on an OTA is still your guest. Answer them in the same place as everyone else and make the next booking a direct one.
With chatlyn: Booking.com messages in the same inbox, and website enquiries guided to your own booking engine.
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Give everyone a login
In a small hotel the owner, reception and the restaurant all answer guests. A shared password and a phone in a drawer do not work for long.
With chatlyn: unlimited agents, each under their own name, in the browser and the mobile app.
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Choose a partner who sets it up with you
A small team has no time for a long IT project. Ask who connects the PMS, who loads the knowledge and when you go live.
With chatlyn: our onboarding team sets up the PMS connection, the knowledge and the tone of voice; most hotels are live in 2 to 4 weeks.
Customers 
Independent hotels that know every guest by name.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura RodrÃguez
Director of Rooms, The Amauris Vienna
World Travel Tech Awards Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026
FAQ
Questions about single-property hotels.
A single-property hotel is one house run on its own, usually by the owner or a small team, with no head office, cluster team or brand standards behind it. chatlyn, the AI-Native GRM, gives that team one place for every guest: stays from the PMS, every conversation on every channel and an AI for the routine. If you run several houses, our pages for hotel clusters, boutique hotel collections and hotel groups fit better.
Yes. Our onboarding team connects your PMS and channels, loads your knowledge and sets the tone of voice with you, and most hotels are live within 2 to 4 weeks. chatlyn runs in the browser and a mobile app, and the platform is hosted in Frankfurt and GDPR compliant.
Independent hotel software usually comes in two parts: a PMS for reservations and billing, and a platform for every guest conversation and relationship. chatlyn is the second part and not a PMS. It gives a small team what chains get from head offices and call centres: every guest’s stays and conversations in one profile, an AI that answers the routine around the clock and WhatsApp messages sent by your PMS at the right moment.
No. The AI answers from your hotel’s own information and guides guests to your booking engine: on webchat with a date picker in the chat, on WhatsApp with a link to the finished search where your engine supports it. Bookings, changes and cancellations stay with your team, and chatlyn never changes anything in your PMS.
WhatsApp, email, webchat, Booking.com, Messenger and Instagram, all in one inbox. The AI replies on its own on WhatsApp and webchat; on email it drafts and your team sends. SMS is used only as a one-way fallback for automated messages.
chatlyn is priced on your number of rooms, and every colleague gets a login, however many you add. The pricing page explains how it works, and a short call gives you a quote for your hotel.
Who uses chatlyn
One platform for every team, hotel and goal.
By hotel
- Single-property hotels
- Hotel clusters
- Boutique hotel collections
- Hotel groups
- International hotel chains
- Luxury hotel brands
One platform
Everything a single-property hotel needs, in chatlyn.
Hotel CRM
Every guest’s stays and conversations in one profile, with live lists.
ExploreHotel chatbot
The AI that answers the routine on WhatsApp and your website.
ExplorePricing
Priced on your number of rooms, with a login for everyone.
Explore Case study Hotel Enzian
~85% of routine enquiries handled by the AI, in about 3 seconds.
Read the storyPersonal service at every hour, with the team you already have.
See how chatlyn brings every guest, every channel and an AI for the routine into one platform, set up for you around your PMS.
Dedicated onboarding team Live in weeks, not months GDPR compliant