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Manager on Duty (MOD)

"MOD" stands for Manager on Duty. The Manager on Duty is typically a hotel staff member, often a senior manager, who is responsible for overseeing hotel operations during specific shifts, typically outside of regular business hours. Their duties include resolving guest issues, handling emergencies, supervising staff, and ensuring the smooth operation of the hotel in the absence of higher-ranking managers. The MOD plays a critical role in maintaining guest satisfaction and ensuring that the hotel operates efficiently and effectively at all times.

What is the role of the Manager on Duty in a hotel?

The Manager on Duty is responsible for overseeing hotel operations during specific shifts, handling guest issues, supervising staff, and ensuring the smooth operation of the hotel in the absence of higher-ranking managers.

How does the Manager on Duty handle emergencies in a hotel?

The Manager on Duty is trained to handle emergencies effectively, such as medical incidents, security breaches, or natural disasters. They coordinate with relevant departments, ensure guest safety, and follow established protocols to mitigate risks and resolve the situation promptly

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