Travel agent refers to a professional or agency that assists individuals or businesses in planning, organising, and booking travel arrangements such as flights, accommodations, transportation, and activities. Travel agents draw on their expertise and industry connections to provide personalised recommendations and ensure smooth travel experiences for their clients. Hotels work with travel agents as a distribution channel and usually pay them a commission on the bookings they bring. Guests who booked through a travel agent can still message the hotel directly during their stay, for example on WhatsApp or webchat, and chatlyn brings these messages together in one unified inbox, which supports guest satisfaction and loyalty.
What services do travel agents typically offer?
Travel agents typically offer services such as booking flights, accommodations, transportation, and activities, providing travel advice and recommendations, handling travel documentation, and assisting with itinerary planning.
How do travel agents charge for their services?
Travel agents may charge fees for their services, such as consultation fees, booking fees, or service fees. Alternatively, they may earn commissions from travel suppliers, such as airlines, hotels, or tour operators, based on the bookings they facilitate for their clients.
