Trusted by the world's most demanding hospitality brands
You focus on the guest, in person.
We take care of
the rest, online.
chatlyn Atelier is the team behind your digital guest experience. We design the journeys, write the templates in your brand voice, train and tune the AI, and keep the whole system sharp. Your front desk still owns the inbox. We make sure they have a system worthy of the service they deliver.
Prefer to read the case studies first?
Read customer storiesReal results from premium hospitality.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Questions before we talk.
Luxury brands and large hotel groups where guest experience is core to the brand, and where you'd rather have a team of specialists shaping the digital side around your house than figure it out from a help centre. We are not a front desk agency. Your team still owns the inbox. We design the system, write the templates, train the AI, and keep refining it so your operators can deliver at your brand's level.
A 30-minute introductory conversation. We learn about your brand, your service standards, your operating reality, and what excellent looks like at your house. If both sides see a fit, we propose a working pilot. No pressure either way.
No. Pricing is shaped to the engagement and given in a direct conversation. Atelier is a service relationship, not a software subscription, and the contract reflects that.
Designs your guest journeys end to end. Writes and maintains every WhatsApp template, webchat opening line, and PMS trigger message in your brand voice. Trains and tunes your AI on your house knowledge. Configures the platform. Reviews performance monthly with your team, audits brand voice quarterly, plans strategy annually. We do not operate your inbox. Your front desk does that. We make sure they always have the best toolkit to work with.
No shared playbooks across competing brands. What runs at one brand stays at that brand. References are by introduction, never on a public list. NDAs signed before the first working session if your legal team requires.
If you are operating multiple properties with a head office and want central visibility, consistent standards, and a managed rollout without burdening your IT team, this is also the right path. Group-level dashboards, local autonomy preserved, our team designing the system and supporting each property. Your operators still run guest communication day to day; we keep the system sharp around them. Talk to us about scope.
No. The platform pairs AI for routine moments with explicit handoff to your staff for anything nuanced or signature. Some Atelier brands run AI extensively, others use chatlyn purely for routing without AI on guest replies (as The St. Regis Le Morne does, where every reply is written personally by a butler). We design what fits your brand.