Connect Airbnb to chatlyn and guest messages land in the same omni-channel inbox as WhatsApp, email and webchat. Your team assigns, labels and resolves Airbnb conversations like any other channel, with attachments supported. Nobody has to keep the Airbnb app open on a phone behind the desk.
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Once connected, Airbnb conversations stream into chatlyn's omni-channel inbox next to WhatsApp, email, webchat and Meta Messenger. Your team answers from one screen instead of keeping the Airbnb app open on a phone behind the desk. A quick filter shows only Airbnb threads whenever you want that view.
Airbnb conversations get the full inbox toolkit: assignment to agents or teams, labels, and the Open, Pending, Closed and Snoozed statuses. Private notes with @mentions let colleagues hand over context without the guest seeing a thing, and custom filters keep each team's queue clean.
Attachments are supported on the Airbnb channel, so directions, arrival information or invoices go straight into the thread. Files guests send arrive in the same conversation, where the whole team can see them.
The contact view sits next to every Airbnb thread, with the guest's details and their booking history from your PMS where a record exists. One honest caveat: Airbnb shares limited guest profile data, so contact fields can be sparser than on direct channels like email or WhatsApp.
chatlyn's AI chatbot runs on WhatsApp and webchat inboxes only, so it never auto-answers an Airbnb guest. Every Airbnb reply comes from your team, with the inbox handling routing, statuses and organisation so responses stay fast.
Everything you need to know before connecting.
| Connection type | Airbnb messaging integration |
| Direction | Guests message you through Airbnb and your team replies from chatlyn. Starting new conversations is platform-dependent |
| Outbound conversations | Platform-dependent on Airbnb. For reliable proactive outreach, use email (outbound conversations) or WhatsApp (Meta-approved templates) |
| Attachments | Supported |
| AI chatbot | Not active on Airbnb. chatlyn's AI runs on WhatsApp and webchat inboxes only |
| Guest profile data | May be limited. Airbnb shares fewer contact details than direct channels |
| Inbox tools | Assignment, labels, private notes with @mentions, statuses, custom filters, search |
| Setup | Connected to chatlyn as a messaging integration. Once connected, Airbnb messages flow into the omni-channel inbox |
chatlyn connects to Airbnb as a messaging integration. Once connected, guest messages from Airbnb appear in the omni-channel inbox alongside WhatsApp, email, webchat and Meta Messenger. You can filter by inbox to see only Airbnb conversations.
Yes. You answer directly from the chatlyn inbox and the reply reaches the guest in their Airbnb conversation. Attachments are supported, so you can include files such as directions or arrival information. There is no need to switch back to the Airbnb app.
No. The AI chatbot is active on WhatsApp and webchat inboxes only. Airbnb conversations are always handled by your team, and chatlyn supports them with assignment, statuses, filters and notes so nothing slips through.
The contact view sits beside every conversation and shows the guest's details, plus their booking history when your PMS is connected and the guest matches a record. Keep in mind that Airbnb shares limited guest profile data, so some fields may be emptier than on direct channels like email or WhatsApp.
Starting a conversation on Airbnb is platform-dependent, so whether you can reach out first is governed by Airbnb's own rules. Once a guest has messaged you, your team replies from chatlyn. If you want to reach guests proactively, email supports outbound conversations and WhatsApp supports outbound messaging via Meta-approved templates.
Exactly like every other channel in chatlyn. Assign conversations to agents or teams, add labels, leave private notes with @mentions for colleagues, and work with the Open, Pending, Closed and Snoozed statuses. Custom filters let each team save the views they work from, and search covers the full history.
Connect Airbnb once and your team answers every guest from the same inbox as WhatsApp, email and webchat.
