Facebook Page messages through Meta Facebook Messenger for hotels: every Page message answered from one inbox
Guests who find your hotel on Facebook ask their questions on Messenger: the spa, parking, the way from the airport. chatlyn brings every conversation from your Facebook Page into the inbox your team already works in, next to WhatsApp, email and your website chat. The AI answers what your hotel already knows, and your team handles everything that needs a person.
- Every message to your Facebook Page
- AI answers inside Meta’s 24-hour window
- Instagram DMs from the same Page
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 
Used in more than 100,000 hotel rooms worldwide
From a Facebook message to a managed conversation
Your admin connects your hotel’s Facebook Page once. From then on, every Messenger conversation arrives in chatlyn.
Messenger conversations begin with the guest. Each new message from them opens Meta’s window again.
The AI answers from what your hotel knows
Inside Meta’s 24-hour window, the AI answers Messenger questions from your website, your documents and the answers your team has approved: opening times, the spa, parking, the way from the airport. It writes in the guest’s language and in your hotel’s tone.
When an answer needs a second look, the question lands in a review queue with a drafted reply. Your team approves or edits it once, and the AI uses it from then on. It is the same AI as the hotel chatbot on WhatsApp and your website.
Requests go to a person, with the whole conversation
When a guest asks for a table, a massage or something personal, the AI hands the conversation to your team with everything said so far. A colleague confirms the details and replies on Messenger.
Your team can reply for up to seven days after the guest’s last message, and the composer shows when the window closes. Messages are translated both ways, so your colleague writes in their language and the guest reads theirs.
Messenger in the same queue, with the same targets
Messenger sits in the inbox your team already uses for WhatsApp, email, your website chat and Booking.com, and it follows your chat response-time targets. The queue shows which conversations are close to their target and which guests are still waiting.
Give every conversation one owner and add labels and private notes. When your team opens a conversation, the guest sees it has been read. More on the guest messaging software.
Messenger, Instagram, WhatsApp: one guest profile
Every Messenger conversation belongs to a contact. When the same guest also writes on Instagram or WhatsApp, your team merges the contacts and the whole history sits on one profile.
When the contact has a booking, the current and earlier stays from your PMS sit beside the conversation, so the front desk knows who is writing before they reply.
Messenger integration at a glance
What connects, how, and what your team can do.
- Connection
- Your hotel’s Facebook Page, through Meta’s messaging API
- Set up by
- Your admin, self-serve in Settings, with full control of the Page
- What arrives
- Messages, attachments, post shares, button taps and ad referrals
- AI
- Answers inside Meta’s 24-hour window, in the guest’s language
- Reply window
- Up to 24 hours after the guest’s last message for everyone, up to 7 days for your team
- Replies
- Text up to 2,000 characters, images and files up to 25 MB
- Read state
- Opening a conversation marks it seen for the guest
- Included when an Instagram professional account is linked to the same Page
Hotels that keep every guest conversation in one place.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the Messenger integration.
An admin adds a Facebook & Instagram inbox in Settings, chooses Continue with Facebook, leaves every permission ticked and picks your hotel’s Page. The person connecting needs full control of the Page. It takes a few minutes.
Yes. The AI is attached to new Facebook & Instagram inboxes and answers inside Meta’s 24-hour window, from your hotel’s knowledge and in the guest’s language. Requests and anything personal go to your team.
For 24 hours after the guest’s last message, anyone can reply, the AI included. From 24 hours to 7 days, a person on your team can still reply, and the composer shows when the window closes. When the guest writes again, the window opens again.
Messenger conversations start with the guest. To reach guests first, use WhatsApp templates or email from the same inbox.
Yes, when an Instagram professional account is linked to the same Facebook Page and “Allow access to messages” is on. Instagram DMs then arrive in the same inbox, and each conversation is labelled Messenger or Instagram.
Meta treats the two as separate accounts, so they arrive as two contacts. Your team merges them, and the whole history sits on one profile, together with WhatsApp, email and the stays from your PMS.
Yes. Photos and files arrive in the conversation, and your team replies with text of up to 2,000 characters, images and files of up to 25 MB.
One platform for every team, hotel and goal.
By hotel
More ways to answer every guest.
Guest messaging software
Every channel in one inbox, with an owner for every conversation.
ReadDMs, story replies and mentions from the Instagram account linked to your Page.
ReadHotel chatbot
The AI that answers from your own knowledge, on every channel it runs on.
Read
WhatsApp Business API
Reach guests first with WhatsApp templates, from the same inbox.
ReadBring your Facebook messages into one inbox.
Connect your hotel’s Facebook Page to chatlyn: the AI answers what it knows, your team handles the rest, and Instagram can join from the same Page.
