Connect your Facebook page to chatlyn and every Messenger message lands in the same omni-channel inbox as WhatsApp, email and webchat. Your team replies with the guest's contact details and PMS booking data right beside the conversation, so page messages get answered like the booking enquiries they often are.
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Every Facebook Messenger message lands in chatlyn's omni-channel inbox next to WhatsApp, email and webchat. Because no AI runs on this channel, each conversation opens directly for an agent with Open status, so a real person sees every enquiry.
The contact view sits beside the conversation with the guest's details and preferred language. When the guest exists in your PMS, a dedicated tab shows current and previous bookings, so the front desk knows who is asking before they reply.
Attachments are supported on the Messenger channel, so photos and files travel inside the conversation. Your team handles them in the same thread instead of asking guests to switch channels.
Assign conversations to agents or teams, add labels, and leave private notes with @mentions that guests never see. Statuses, custom filters and search keep the Messenger queue under control on every shift.
Meta allows replies within 24 hours of the guest's last message. An agent cannot reopen the window; only a new message from the guest opens it again, so chatlyn's Open status queue and filters help your team answer while the window is live.
Meta channels push content like story reactions and emoji-only messages into the inbox, and an auto-reply to a single emoji helps nobody. So chatlyn's AI chatbot stays off Messenger and runs on WhatsApp and webchat, where it resolves real queries. Your staff answer Messenger personally, with full context.
Everything you need to know before connecting.
| Connection | Meta Messenger integration, linked to your Facebook page |
| Direction | Inbound. Guests start the conversation; agents reply |
| Outbound conversations | Not supported. An agent cannot start or reopen a Messenger conversation |
| Conversation window | 24 hours from the guest's last message, enforced by Meta. Only a new guest message reopens it |
| Attachments | Supported |
| AI chatbot | Not active on this channel. AI runs on WhatsApp and webchat only |
| Inbox tools | Assignment to agents and teams, labels, private notes with @mentions, statuses, custom filters, search |
| Guest context | Contact view with PMS booking data and previous bookings beside the conversation |
| Setup | Self-service from chatlyn. Instagram DMs connect through the same Meta Messenger integration |
You link your hotel's Facebook page through the Meta Messenger integration. Setup is self-service from within chatlyn, and messages start flowing into the omni-channel inbox as soon as the page is connected.
No. Messenger is an inbound channel: the guest sends the first message and your team replies. If you need to reach out proactively, use WhatsApp or email from the same chatlyn inbox.
Meta enforces a 24-hour reply window that starts with the guest's last message. An agent cannot reopen it; only a new message from the guest opens the conversation again. chatlyn's statuses and filters help your team prioritise replies while the window is open.
Deliberately. Meta channels push content like story reactions and single emojis into the inbox, and auto-replying to those would create poor guest experiences. chatlyn's AI is therefore active on WhatsApp and webchat only, where it answers real queries. Messenger conversations open directly for your staff.
Yes. Attachments are supported in Messenger conversations, so photos and files stay inside the same thread your team is already working in.
Yes. Facebook Messenger and Instagram DMs both run through the same Meta Messenger integration, with the same inbound-only behaviour and the same 24-hour window.
The contact view shows the guest's details and preferred contact language beside the chat. When chatlyn is connected to your PMS and the guest has booking data, a dedicated tab shows their current and previous bookings. If a guest has no current booking and has never booked before, no PMS data is shown.
Connect your Facebook page and answer every Messenger message with full guest context, in the same inbox your team already uses for WhatsApp, email and webchat.
