chatlyn’s own website widget Webchat integration for hotel websites: one script tag, one inbox
Add the chatlyn webchat to your hotel website with one line of code. You set its colours, texts and contact buttons in the widget builder, the AI answers visitors from your hotel’s own knowledge, and every chat lands in the inbox your team already uses for WhatsApp, email and Booking.com.
- One script tag, no third-party account
- Styled in the widget builder
- Linked to your booking engine
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 
Used in more than 100,000 hotel rooms worldwide
From one script tag to a chat on every page
The webchat is built and run by chatlyn end to end. Your website only needs the snippet.
Nothing is stored in the visitor’s browser and no connection opens until the guest writes.
Your hotel’s look, set in the widget builder
Title, colour, theme, welcome message, logo and images all come from the widget builder in chatlyn, with a live preview. Add contact buttons for phone, WhatsApp, Telegram, LINE, Messenger and email, and pre-chat buttons per language. Your changes reach the live widget as soon as you save.
On single pages, the snippet can place the button in another corner, switch the theme or show the chat inside the page instead of as a floating button. For what the chat does for your guests, from the first question to the booking, see hotel live chat.
Villa Loto 
Welcome to Villa Loto. How can we help you plan your stay?
Powered by chatlyn From an anonymous visitor to a guest you know
Visitors start writing straight away, without a form. When a guest shares their name or email in the chat, it is saved on their contact, and your team can merge contacts, so a guest who chats on your website today and writes on WhatsApp next month keeps one history.
When the contact has a booking, the stay from your PMS sits beside the conversation: dates, room and notes.
Website chats in the inbox your team already uses
Every website chat lands in chatlyn next to WhatsApp, email, Booking.com and Instagram. Give every chat one owner and add labels and private notes.
When a visitor taps “Talk to a person”, the conversation goes to the colleagues assigned to the webchat inbox, with everything said so far. More on the guest messaging software.
The AI behind the widget answers from your hotel’s knowledge
The AI answers website chats from the documents and web pages you give it, in the language the guest writes in. It offers quick replies as buttons, each checked against your knowledge, and the date picker when a guest asks about a stay. It is the same AI as the hotel chatbot on WhatsApp.
You turn quick replies and the date picker on in AI Studio. At Spa Resort Geinberg the AI resolves 86% of webchat queries, and the remaining 14% go to the team with the whole conversation.
Webchat integration at a glance
What goes on your website, what it needs, and what your team can do.
- Widget
- chatlyn’s own, built and run by chatlyn, with no third-party account
- Installation
- One script tag before the closing body tag, on every page that shows the chat
- Required field
- Your inbox identifier, from the inbox settings
- Website builders
- WordPress, Wix, Squarespace, Webflow and any site with a custom-code field
- Widget builder
- Title, colour, language, theme, welcome message, logos, contact buttons, pre-chat buttons
- Per-page options
- Button position, theme, language, colours, or inline in a container of your choice
- AI
- Answers in the guest’s language, with quick replies and the booking date picker
- Handover
- “Talk to a person”, to the colleagues assigned to the webchat inbox
- Visitor data
- Nothing stored until the guest writes; idle conversations removed after 60 days
Hotels that answer every guest on every channel.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the webchat integration.
An admin adds a Webchat inbox in Settings, names it and assigns the colleagues who answer. Then you copy the snippet and paste it before the closing body tag of your website. WordPress, Wix, Squarespace and Webflow all have a custom-code field for it. Paste it as a real script tag rather than through a tag manager.
Yes. In the widget builder you set the title, colour, theme, welcome message, logo and images, contact buttons and pre-chat buttons per language, with a live preview. Changes reach the live widget as soon as an admin saves.
Yes. The snippet can show the chat inside a container on the page, and on any page it can move the button to another corner or switch the theme and language.
Yes. The AI answers from your hotel’s documents and web pages, in the language the guest writes in, and can offer quick replies and the booking date picker. After its first reply, the guest can tap “Talk to a person” to reach your team. At Spa Resort Geinberg, the AI resolves 86% of webchat queries.
You add your booking engine’s URL in chatlyn. When a guest asks about a stay, the AI shows the date picker, and the guest continues in your booking engine with the dates chosen. Guests who already have a booking get their answer without it.
Nothing until the guest writes. From the first message, the conversation is kept in that browser so the guest can pick it up again, and idle conversations are removed after 60 days. The chatlyn platform is hosted in Frankfurt.
Website chats start with the guest. To reach guests first, use WhatsApp templates or email from the same inbox.
One platform for every team, hotel and goal.
By hotel
More on your website chat.
Hotel live chat
What the webchat does for your guests, from the first question to the booking.
ReadHotel chatbot
The AI behind the webchat, answering from your own knowledge on every channel it runs on.
Read
Guest messaging software
Webchat, WhatsApp, email and Booking.com in one inbox, with an owner for every conversation.
ReadWhatsApp Business API
Reach guests first with WhatsApp templates, from the same inbox.
ReadPut the chatlyn webchat on your website.
One script tag, your hotel’s look from the widget builder, your booking engine one tap away, and every chat in the inbox your team already uses.
