Less OTA, more direct. Less manual, more margin.📊
Reduce OTA dependency with direct booking capture. Lift staff productivity with AI-handled FAQs. Get visibility on guest communication across every property and channel from one dashboard.
Trusted by general managers at 1,000+ hotels
Direct bookings up. Repetitive work down.
Less OTA, less manual. Here is how chatlyn delivers both.
Capture direct bookings before they hit Booking.com.
70% of guests visit your website before booking on an OTA. chatlyn's webchat answers their questions in real time, captures qualified leads, and routes them to your reservations team. Every conversation that converts on your site is OTA commission you keep.
Explore Webchat WidgetAI handles 86–93% of routine queries.
When the front desk spends 70% of their time on "WiFi, breakfast, parking", they cannot deliver service. chatlyn's AI resolves the routine (IMLAUER Group went from 6% to 93%), freeing every team member for the high-value interactions that drive revenue and reviews.
Explore AI ChatbotConsolidate communication across your group.
WhatsApp, email, Booking.com, Airbnb, webchat, Messenger: six channels and as many properties as you operate. chatlyn unifies them into one inbox per property or one shared view across the group, with consistent standards, full visibility, and zero device limits.
Explore Omnichannel InboxPMS-triggered upsells lift ancillary revenue.
Pre-arrival room upgrades, in-stay spa pushes, post-stay rebooking: all triggered by your PMS, all delivered on WhatsApp at 95% open rates. Spa Resort Geinberg reaches 10,000+ guests a year this way with measurable revenue lift across spa, sauna, and F&B.
Explore Guest JourneyKnowledge stays when staff move on.
High turnover is hospitality's reality. chatlyn keeps institutional knowledge in the AI knowledge base and message templates, not in individual staff members' heads. New hires are effective from day one because the system carries the history, the policies, and the context.
Explore Knowledge BaseWhat changes across your operation.
- ✕ OTAs taking 18% on direct-eligible bookings
- ✕ Staff buried in repetitive guest questions
- ✕ Six channels, no consolidated view
- ✕ Inconsistent service across properties
- ✕ Knowledge leaves with departing staff
- ✓ Direct booking capture cuts commission cost
- ✓ AI resolves 86–93% of routine queries
- ✓ One platform, every channel, every property
- ✓ Standardised workflows and templates
- ✓ Knowledge persists in AI and templates
Case study IMLAUER cut staff workload across 4 properties.
The IMLAUER Group standardised guest communication across 4 properties with chatlyn. AI resolution went from 6% to 93%, response times dropped, and staff finally focus on the in-person service that drives reviews and rebookings.
Read full case study"IMLAUER was initially attracted to chatlyn for its omnichannel inbox to centralize all interactions. The AI chatbot then transformed our guest support with human-like, accurate responses across all our properties."
What general management teams achieve with chatlyn.
Less OTA. More margin.
See chatlyn cut commission cost, lift staff productivity, and consolidate guest communication across your group.
Questions from general managers.
Two ways: (1) the webchat widget captures website visitors before they leave for an OTA, and (2) WhatsApp campaigns re-engage past guests directly with exclusive offers. Both shift bookings from OTA to direct, recovering the 15–18% commission.
Yes. chatlyn supports multi-property setups with consistent workflows, shared knowledge bases, and per-property reporting. The IMLAUER Group runs chatlyn across 4 properties with standardised AI training and unified inbox visibility.
Most properties see measurable impact within the first 60 days: AI resolution rate climbs above 80%, response times drop from 30+ minutes to under 5, and direct booking conversion improves on the website. Full PMS-triggered automations take 2–4 weeks to set up.
Yes. Aggregate metrics across properties cover AI resolution, response times, channel volume, campaign performance, and guest satisfaction. Per-property drill-downs let you compare and standardise.
chatlyn is GDPR compliant with explicit guest opt-in, encryption in transit and at rest, role-based access, and audit trails. Hosted in EU data centres.
Dedicated onboarding team, AI training in days, full deployment in 2–4 weeks. PMS integration, channel setup, and team training are managed end-to-end. The St. Regis Le Morne went live across 30+ butlers in weeks, not months.