On 9 September we opened chatlyn 2.0. The whole platform, rebuilt with AI at its core: every guest channel, every reservation and every preference in one record, read in context before your team opens the thread.
The properties already in the room
A guest profile in your PMS knows the arrival date. It does not know that the same guest asked about a spa slot last night, in Italian, at 23:40. chatlyn 2.0 keeps the conversation and the reservation on one record, so the AI reads the full context and your team answers with all of it in front of them.
No slide tour. The session runs chatlyn 2.0 on a real property setup and stops only where it changes a shift: the morning catch-up, the guest who almost booked, the request that used to drown in a thread.
The new Home dashboard opens on your day, not on a menu: today’s arrivals and departures from the PMS, what the AI resolved overnight, and your open conversations sorted by how urgently they need a person. One click lands on exactly the threads that need rescue. Managers see the same picture for the whole team.
Every booking, every euro spent and every conversation live on one record, including the requests that never became a booking. The AI reads that history before it answers, so a returning guest is greeted like one, and your team sees the whole story beside the thread.
A baby cot, a late checkout, a room change: the AI recognises the requests that need hands and files them as a task list on the dashboard, each linked to its conversation. It goes live with 2.0 in September, and we show it working in the session.
Live guest lists stay current on their own: arriving today, in-house, birthdays this week. AI tagging reads PMS data and conversation history together, so a campaign list stops being an export-and-spreadsheet job: you reach everyone who asked about the spa, a date or a rate, not only the guests who stayed.
Paste your booking engine link once and chatlyn detects the rest. On webchat, guests pick their dates without leaving the conversation; on WhatsApp, the AI asks for dates and party size and sends a link that lands on the finished search. Live since 9 September, and the session walks the whole flow.
Pre-arrival, check-in day, post-stay: the stay runs on PMS events, and the new journey builder ships with a test mode and conversion figures per step, so you see where guests stop tapping. The AI drafts the templates, and the first version of plain-language journey editing lands the same day.
chatlyn 2.0 went live on 9 September 2026. Register and the 45-minute recording arrives by email, along with what comes next.
Yes. Register with your work email and the recording arrives by email. There is nothing to pay and nothing to install.
Yes. The session was recorded on 9 September. Register and the full recording arrives by email.
Hoteliers who own guest communication: general managers, front office, guest relations, revenue and marketing. No technical background is assumed.
Show it. The walkthrough runs inside the product on a working property setup, not on slides.
Yes. 2.0 is a rebuild rather than an update, so the session is the fastest way to see what changes for your team and what stays where you expect it.
