An AI concierge that speaks as your hotel.
An AI concierge is a digital assistant that answers guest questions the way a concierge would: in the property’s voice, from the property’s own knowledge, at any hour. The distinction that matters is whose name is on it. Guests are talking to your hotel, not to a software company, and every answer comes from what you have told it rather than from the open internet.
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What is an AI concierge?
A concierge is not defined by knowing everything. It is defined by knowing this property, and by the manner of the answer. An AI concierge is the same job done by software: it carries your tone, answers from your information, and knows when a request has stopped being routine. What it is not is a search engine with a hotel logo on it.
Your name, your tone, never ours
The assistant is yours. It answers as your front desk, or under a name you choose, in the register you set, and guests never see the word chatlyn. The built-in AI is deliberately unnamed so that nothing of ours sits between you and your guest. White-label does not mean hiding the AI: as the EU AI Act requires, guests are told an AI is handling the conversation. Webchat discloses this today and a WhatsApp footer is in progress.
Concierge knowledge, not internet knowledge
Every answer comes from your own material: your spa hours, your house rules, your restaurant menus, your rate conditions. Upload the documents and point it at your website; a scheduled crawler keeps the site content current. When something falls outside what it has been told, it does not improvise. It hands over, and the gap is logged so you can fill it.
For properties where the reply is the product
At the top of the market the answer itself is part of what a guest is paying for, which is exactly why some properties keep every reply human. The St. Regis Le Morne is one of them: it deliberately chose not to use AI for guest replies, and its butlers answer around the clock. chatlyn runs the routing, the shared number and the workflow behind that, which is the other half of what an AI concierge sits inside.
464,726 messages exchanged, 6,700 conversations handled, and an average human response time under five minutes, 24 hours a day. The St. Regis Le Morne, Mauritius
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Three questions. They go straight to the person who will prepare your quote, so the first conversation starts with your setup rather than with the basics.
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We have your setup. Add your contact details and we will come back with a quote built around it.
Questions about the AI concierge
They are the same engine seen from two sides. The chatbot is what answers: the automation that resolves a question on WhatsApp or webchat. The concierge is who it answers as: the name, the voice and the manner the guest experiences. If you are asking how questions get resolved, that is the chatbot page. If you are asking whose hotel the guest thinks they are talking to, this is the page.
Yes. White-label means guests see your property rather than chatlyn, not that the AI is hidden. As the EU AI Act requires, guests are told when an AI is handling the conversation. Webchat shows this today through system notices when a conversation moves to the AI, to a person, or is resolved; a WhatsApp footer is in progress.
Yes. Many properties choose one, so the assistant introduces itself the way a member of staff would. The built-in AI has no name of its own by design, which is what leaves the space for yours.
From your own knowledge base: documents you upload and your website, kept current by a scheduled crawler. It does not answer from the open internet, and when it does not know something it hands over rather than guessing.
It never writes a reservation itself. It opens the date picker in webchat and hands the guest to your booking engine with the dates carried across, so rates and availability stay under your engine’s control.
It replies in whatever language the guest writes in, across 100+ languages, without you configuring anything per language.
Part of one platform.
Hotel chatbot
The same engine from the other side: how questions actually get resolved, on WhatsApp and webchat.
ExploreHotel live chat
Where the concierge appears on your website, under your name and in your colours.
ExploreLuxury brands
How properties with the highest service standards use chatlyn without giving up the personal touch.
Explore Case studyThe St. Regis Le Morne
464,726 messages, 6,700 conversations, under five minutes to reply, deliberately answered by people.
Read the storyHear it in your own voice.
The fastest way to judge a concierge is to hear it answer. Talk to us and we will set it up on your own material, or take a demo account and try it yourself.