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IT Support Technician

An IT Support Technician refers to a technical professional responsible for ensuring smooth operation of the platform's IT infrastructure and assisting users with technical issues. They troubleshoot software and hardware problems, provide technical assistance to users, perform system upgrades and maintenance, and ensure data security and privacy. Additionally, they may offer training to users on utilizing chatlyn's features effectively.

What are the primary responsibilities of an IT Support Technician?

An IT Support Technician is responsible for troubleshooting technical issues, providing assistance to users, performing system maintenance, ensuring data security, and offering training on IT systems.

What qualifications are typically required for an IT Support Technician role?

Qualifications for an IT Support Technician often include a degree in computer science or a related field, relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP), and strong problem-solving and communication skills.

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