Payment gateways are online tools that securely facilitate electronic transactions between customers and businesses, allowing for the transfer of funds for goods or services purchased online. In hotels, payment gateways process card payments for online bookings, deposits and prepayments, usually through the hotel's booking engine or PMS. These gateways encrypt sensitive payment information, ensuring the confidentiality and integrity of financial data. Many hotels connect more than one payment gateway so guests can choose their preferred payment method. When guests ask how they can pay, the AI in chatlyn explains the hotel's payment options from the hotel's own knowledge and points them to the booking engine.
How do payment gateways work?
Payment gateways act as intermediaries between merchants and customers, securely transmitting payment information to the merchant's bank for authorization. They encrypt sensitive data to prevent unauthorized access during transactions.
Are payment gateways secure?
Yes, reputable payment gateways employ strong security measures such as encryption, tokenisation, and fraud detection to safeguard users' financial information and prevent unauthorized transactions.
