Alternative availability refers to additional options or choices presented to users when their initial preference is not available. In hotels, it usually means offering other dates, another room type or a sister property when the requested stay is fully booked. With chatlyn, the AI answers such questions on WhatsApp or webchat and points guests to the hotel's booking engine to check other dates, while the team confirms any special request. This keeps more guests interested, improves their booking experience and increases the likelihood of a successful reservation.
What is alternative availability?
Alternative availability refers to additional options or choices presented to users when their initial preference is not available. It involves suggesting alternative accommodations, dates, or services to users in case their preferred options are not currently accessible.
How does alternative availability benefit users?
Alternative availability benefits users by providing them with backup options if their initial choice is not available. It ensures that users have multiple choices to meet their needs and preferences, increasing the likelihood of successful bookings and enhancing their overall experience.
