A virtual concierge, including chatlyn, is an AI-powered digital assistant that provides personalised assistance and guidance to guests remotely, 24/7. It utilises artificial intelligence and natural language processing to understand guest enquiries and offer relevant recommendations and solutions. chatlyn's virtual concierge can help guests with a wide range of tasks, such as answering common questions, sharing local area information and recommendations, and passing reservation or booking requests to the hotel team (or sending the hotel's booking link), on WhatsApp, webchat, Facebook Messenger, Instagram and newly created Booking.com inboxes. It never books anything itself. It enhances guest experience by offering prompt and efficient assistance, ensuring their needs are met throughout their stay. In hotels the role is typically filled by an AI chatbot answering on WhatsApp, webchat, Messenger and Instagram, with staff taking over whenever a person is needed.
How can I access the virtual concierge service?
A virtual concierge such as chatlyn is available on the channels guests already use: WhatsApp, the webchat on the hotel website, Facebook Messenger and Instagram, so guests can message it directly.
What types of services can the virtual concierge assist with?
chatlyn's virtual concierge can assist with a wide range of services, including providing local recommendations, offering information about amenities and facilities, and passing requests such as table reservations, spa appointments or transfers to the team, who confirm them. It is available 24/7 for enhanced guest convenience.
How do you choose a virtual concierge for a hotel?
Look at which channels it answers on (WhatsApp, the website chat, Messenger, Instagram), whether its answers come from your own hotel information and can be checked and corrected, how easily staff can take over a conversation, which languages it handles, whether it connects to your PMS and where guest data is stored under the GDPR. chatlyn's AI chatbot answers guests on WhatsApp, webchat, Facebook Messenger, Instagram and newly created Booking.com inboxes, and hands every request that needs a person to your team in one shared inbox.
