Email is dying. Your next channel is on guests' phones.📣
Reach past guests with WhatsApp campaigns at 95% open rates. Capture website visitors with multilingual AI webchat. Build a direct revenue channel that does not depend on OTA spend.
Trusted by hotel marketing teams at 1,000+ hotels
WhatsApp opens at 95%. Your campaigns deserve to land.
A direct revenue channel that does not depend on OTA spend.
WhatsApp campaigns at 95% opens.
Email gets 20% on a good day. WhatsApp campaigns through chatlyn hit 95%. Send seasonal packages, exclusive offers, or last-minute promos with booking buttons built into the message. Spa Resort Geinberg reaches 10,000+ guests a year this way.
Explore WhatsApp CampaignsRe-engage past guests, keep the commission.
Past guests are your most valuable audience but they search Booking.com first. Reach them on WhatsApp with exclusive rates and seasonal offers: 5x email performance, all without the OTA cut. Every direct rebooking is commission you keep.
Explore CampaignsWebchat that does the first sales call.
70% of guests visit your website before booking. chatlyn's webchat engages them with AI in 100+ languages, answers availability and rate questions in real time, and routes qualified leads to your reservations team with full context. Your campaigns finally have a place to land.
Explore Webchat WidgetEvery message knows your guest.
chatlyn pulls booking data from your PMS to personalise every campaign: name, arrival, room type, past stays. Dynamic segments update automatically: a returning guest gets the loyalty offer, a first-timer the welcome package. Personal at scale, no manual list management.
Explore PersonalisationPer-message status, real reporting.
Every campaign is tracked from send to read: per-message status (sent, delivered, read, failed), filterable activity log, and aggregate template reports across all campaigns. No more guessing whether the spa promo worked.
Explore TrackingWhat changes for your marketing programme.
- ✕ Email opens at 20%, no idea who saw what
- ✕ Past guests rebook through Booking.com
- ✕ Beautiful campaigns no one opens
- ✕ Days to coordinate a single send
- ✕ Generic offers to entire database
- ✓ WhatsApp opens at 95%, every read tracked
- ✓ Direct rebooking, commission stays in-house
- ✓ Tap-to-book buttons convert in the message
- ✓ Templates and segments ready in hours
- ✓ PMS-personalised offers per guest segment
Case study Geinberg reaches 10,000+ guests a year on WhatsApp.
Spa Resort Geinberg shifted their guest marketing from email to WhatsApp through chatlyn. Spa, sauna, and F&B revenue increased measurably because campaigns finally got opened, read, and converted, without OTA commission and without the email open-rate ceiling.
Read full case study"WhatsApp through chatlyn replaced email as our primary direct channel. The same audience opens 5x more, books in the message, and we keep the commission."
What marketing teams achieve with chatlyn.
Stop sending into the void.
See chatlyn turn your CRM into a direct revenue channel guests actually engage with.
Questions from marketing teams.
Email opens average 20% on a good day. WhatsApp campaigns through chatlyn hit 95%. The same offer drives 5x more views, and tap-to-book buttons inside the message convert opens directly to bookings, with no separate landing page and no friction.
Yes, when done correctly. chatlyn uses the official WhatsApp Business API with Meta-approved templates and full GDPR-compliant opt-in. Guests must consent to marketing messages, and granular opt-out is available in every send.
Yes. chatlyn pulls booking data directly from your PMS (name, arrival, room, past stays) and segments dynamically. No separate CRM build required.
Per-message status (sent, delivered, read, failed) plus aggregate reports across all campaigns. Filter the activity log by event, date, or status to see exactly which campaigns drive results.
Yes. Send the same template in multiple languages (Italian guests get Italian, Germans German, Brazilians Portuguese), all GDPR compliant within Meta's template rules.
Most marketing teams send their first WhatsApp campaign within the first week of onboarding. Full PMS integration and dynamic segmentation take 2–4 weeks.