In hotels, arrival is the moment guests reach the hotel or resort and check in to begin their stay. It is a crucial moment in the guest journey, when guests move from travelling to enjoying the services and facilities of the property. Key elements include the check-in process, room assignment and the first contact with the team, all of which shape the guest experience and set the tone for the stay. A smooth arrival also depends on logistics, such as luggage handling and having the room ready on time. In front office reports, "arrivals" are the reservations due to check in on a given day. Much of a good arrival is prepared beforehand: with chatlyn, the hotel can send WhatsApp messages triggered by PMS events before guests arrive, for example with directions, parking details or the check-in time.
What time is check-in and check-out?
Check-in time typically starts in the afternoon, usually around 3:00 PM, and check-out is usually in the morning, around 11:00 AM.
Can I request an early check-in or late check-out?
Early check-in or late check-out requests are subject to availability and may incur additional charges. It's best to contact the hotel directly to enquire about these options and any associated fees.
