Incidental charges refer to additional expenses incurred by guests during their stay that are not included in the base room rate. These charges typically encompass various services or amenities provided by the hotel, such as minibar purchases, room service, parking fees, or spa treatments. The charges are posted to the guest's folio in the property management system and settled at check-out. With chatlyn, the AI and the team can answer guests' questions about extras, such as parking or spa prices, on WhatsApp or webchat before and during the stay, so guests know what to expect at check-out, which supports the overall guest experience and operational efficiency.
What are incidental charges in a hotel?
Incidental charges in a hotel refer to additional expenses incurred by guests for services or amenities not included in the base room rate, such as minibar purchases or room service.
How are incidental charges paid for in a hotel?
Incidental charges in a hotel are typically paid for by guests either through a credit card authorization upon check-in or settled upon check-out.
