Events from ASA HOTEL ASA HOTEL integration: every reservation event starts a guest journey
chatlyn receives the reservation events ASA HOTEL sends: new, changed, cancelled, checked in, checked out and no-show. Each one starts the right step of your WhatsApp guest journey, with the guest’s name, dates and room filled in, and every conversation in the inbox shows the stay from ASA. ASA HOTEL stays your system of record.
- Reservation events from ASA
- Set up with your ASA partner
- Stay details beside every chat
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From an ASA HOTEL reservation to a conversation
chatlyn listens for ASA HOTEL events. Nothing is exported, nothing is typed twice, and ASA stays the system of record.
The event feed is switched on through your ASA sales partner, one property per integration. Bookings are stored from the day the feed starts.
Every reservation event from ASA starts the next message
Created, changed, cancelled, checked in, checked out or no-show: every reservation event ASA sends starts the journey, with the guest’s name, dates and room filled in. An update keeps the stored reservation current, and a cancellation stops the messages that no longer apply.
Arrival details on the morning of arrival, a table for the first evening, a thank-you after check-out: you build the timing once in guest journey automation.
The ASA stay, beside every conversation
When a guest writes on WhatsApp, email, your website chat or Booking.com, the conversation sits on one guest profile with the stays ASA HOTEL reported: dates, room and booking source.
Your team answers without switching to ASA, and the guest never has to repeat their booking number.
The AI answers, your team takes the rest
chatlyn’s AI answers on WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language: German, English, Italian and more. On email it drafts the reply and your team sends it.
A table, a treatment or a special wish goes to a colleague with the whole conversation, translated both ways. At Spa Resort Geinberg, the AI handles 86% of website chat enquiries on its own, so reception has time for guests in the house. It is the same AI as the hotel chatbot.
Segments from ASA data, offers on WhatsApp
Because every stay comes from ASA HOTEL, you can pick guests by arrival date, length of stay or room, and send a WhatsApp offer to those who opted in: the spa before arrival, a wine tasting on the first evening, a late check-out.
At Spa Resort Geinberg, WhatsApp campaigns reach a 95% open rate, against around 20% for email. More on the whole hotel guest experience software.
ASA HOTEL integration at a glance
What connects, how, and who sets it up.
- Connection
- Reservation events from ASA HOTEL, switched on through your ASA sales partner
- Events
- Reservation created, updated, cancelled, checked in, checked out, no-show
- Data from ASA HOTEL
- The reservation in each event: booker, guests, stay dates, room, booking source
- Properties
- One ASA HOTEL property per integration
- Direction
- ASA HOTEL to chatlyn; ASA stays your system of record
- History
- Reservations from the day the integration starts
- Set up by
- Your ASA sales partner and chatlyn customer success, together with your team
- Costs
- chatlyn according to your plan; we clarify any PMS-side costs with you
Hotels that turn reservations into conversations.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the ASA HOTEL integration.
ASA HOTEL sends chatlyn a reservation event whenever a reservation is created, updated or cancelled, the guest checks in or out, or a no-show is recorded. chatlyn stores the reservation on the guest profile, and every event ASA sends starts the right step of your guest journey. Your segments run on the same data, and every conversation shows the stay.
Your ASA sales partner switches on the event feed from ASA HOTEL. Our customer success team sets up chatlyn with you: the connection, your WhatsApp number and the first guest journeys. Each integration connects one ASA HOTEL property.
Reservation created, updated, cancelled, checked in, checked out and no-show. Each can start the next message of a journey, with the guest’s name, dates and room filled in, and a cancellation stops the messages that no longer apply.
Yes. Every reservation event ASA sends is stored on the guest profile, so each conversation shows the stay: dates, room and booking source. Bookings are stored from the day the integration starts.
chatlyn reads the events ASA HOTEL sends, and ASA stays your system of record for reservations, rates and payments. Rooms are booked in your booking engine, and requests from conversations go to your team.
Journeys go out on WhatsApp. Guests can write back on WhatsApp, email, your website chat or Booking.com, and every conversation lands on the same guest profile with the ASA stay. The AI answers on WhatsApp, webchat, Messenger, Instagram and newly created Booking.com inboxes, and drafts email replies for your team to send. More on the hotel chatbot.
You pay for chatlyn according to your plan, and WhatsApp conversation fees from Meta apply as on any WhatsApp Business account. We clarify any PMS-side costs with you and your ASA partner before you start. Talk to us for a quote.
Your ASA sales partner switches on the event feed, and our customer success team sets up chatlyn, your WhatsApp number and the first guest journeys with you. How long it takes depends mostly on WhatsApp template approval and on the journeys you want at the start.
One platform for every team, hotel and goal.
By hotel
More on ASA HOTEL and guest experience.
Hotel guest experience software
The whole stay as one conversation, connected to ASA HOTEL.
ReadGuest journey automation
Every message of the stay, started by your ASA reservation events.
ReadHotel chatbot
The AI that answers on WhatsApp, your website, Messenger and Instagram, from your own knowledge.
ReadAll integrations
Every PMS and channel that connects to chatlyn.
ReadLet ASA HOTEL start the conversation.
Connect ASA HOTEL to chatlyn and every reservation event starts a conversation on WhatsApp, with the stay and the guest’s history in one place.
