Native integration with ASA Hotel. Reservations, guest profiles, and stay data sync into chatlyn so pre-arrival WhatsApp upsells, an AI concierge, and a unified inbox work from day one. Built for DACH independent hotels.
Trusted by 1,000+ hotels worldwide
Real WhatsApp templates triggered automatically by ASA Hotel events, from reservation confirmation to 5-star review.
This is not about "better communication." It is about revenue your ASA hotel is leaving on the table every single day.
Room upgrades, spa packages, dinner reservations, airport transfers. Sent automatically before arrival when guests are excited. Buttons link straight to checkout. 98% see it. Email cannot compete.
+25% upsell revenueGuest writes at 11pm asking about your spa. AI answers instantly and sends a booking link. No human needed. Questions handled, interest converted, at zero marginal cost.
70%+ enquiries automatedYour pre-arrival email with the spa offer? Four out of five guests never see it. On WhatsApp nearly every guest reads it. Same offer, 5x the reach.
98% WhatsApp open rateMerge fields auto-fill guest name, arrival date, stay length and hotel details from ASA Hotel. Every message feels hand-written. Personalised messages convert roughly 20% better than generic ones.
+20% conversion rateWhatsApp, email, webchat, Instagram, Messenger, Booking.com, Airbnb, one screen. ASA reservation data visible in every conversation. Your team stops tab-switching and starts selling.
All channels, one inboxAutomated check-out thank-you with review link. Happy guests leave better reviews. Better reviews mean higher ADR, which means more revenue.
Automated review nudgePlug in your hotel's numbers. See what pre-arrival WhatsApp upselling with chatlyn could add to your bottom line.
Based on 98% WhatsApp delivery rate and 15% upsell conversion rate (industry average for WhatsApp pre-arrival messages). Actual results may vary.
Whether you run a family-owned DACH hotel or an independent property on ASA Hotel, chatlyn adapts to your needs.
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Everything you need to know before connecting.
| Integration type | Native ASA connector (polling) |
| Setup difficulty | Handled by the chatlyn team |
| Cost to hotel | ASA licence fees assessed with ASA |
| Multi-property | Single-property |
| Setup done by | chatlyn onboarding manager, in a single 30-minute call |
| Data direction | One-way: ASA Hotel to chatlyn |
| Supported events | Reservation created, arrival, check-in, check-out, cancellation, departure |
chatlyn connects to ASA Hotel via the native ASA Hotel connector. When a reservation is created, updated, or a guest checks in or out, chatlyn receives the event and can trigger WhatsApp messages, SMS fallbacks, or update the inbox. The integration is one-way (ASA Hotel to chatlyn) and configured end to end by the chatlyn support team.
Yes. chatlyn's guest journey automations let you configure up to 3 actions per ASA Hotel event. Supported events include reservation created, arrival date, check-in, check-out, and departure. For each event you can send a Meta-approved WhatsApp template with personalised merge fields (guest first name, arrival date, stay length, hotel details) and an optional SMS fallback if WhatsApp delivery fails.
The ASA integration polls the ASA Hotel API every few minutes. Pre-arrival and post-stay automations still trigger in a timely manner so guests get the right message at the right moment.
WhatsApp messages achieve around 98% open rates compared to roughly 21% for hotel email marketing. Pre-arrival upsell offers for spa packages, room upgrades, dinner reservations, and airport transfers are almost 5x more likely to be seen by guests when sent via WhatsApp through chatlyn.
Yes. chatlyn includes an AI chatbot that provides first-level guest support on WhatsApp and webchat 24/7. The AI is trained on your hotel's knowledge base and handles frequently asked questions about breakfast times, parking, amenities, and check-in procedures. When the AI cannot resolve a query, it hands over to a human agent with the full conversation history. Hotels typically automate 70% or more of routine enquiries.
chatlyn does not charge a setup fee for the ASA connector. Any ASA API licensing is assessed directly with ASA. Contact the chatlyn team for current pricing details and a walkthrough in a 30-minute demo.
Yes. ASA Hotel properties using chatlyn for pre-arrival WhatsApp upselling report up to 25% increases in ancillary revenue per guest. Personalised WhatsApp messages with buttons for spa packages, room upgrades, dinner reservations, and other services achieve a 98% open rate, so significantly more ASA Hotel guests see and act on offers compared to email.
chatlyn provides a unified omnichannel inbox that consolidates WhatsApp, email (Gmail, Outlook, IMAP/SMTP), webchat, Instagram, Facebook Messenger, Airbnb, and Booking.com into a single interface. Agents see ASA Hotel reservation and stay data right next to every conversation regardless of channel.
The ASA connector runs per property. If you operate multiple ASA properties, chatlyn connects to each one individually, with its own inbox, templates, and journeys.
Most ASA Hotel properties are live on chatlyn within a few working days. Your chatlyn onboarding manager handles the ASA connection, loads pre-configured WhatsApp and SMS templates mapped to each guest journey event, and walks your team through the inbox.
Automate the repetitive. Delight every guest. Capture the revenue you are leaving on the table with your ASA Hotel data.
