Push from Casablanca, with check-in links Casablanca integration: check-in links on WhatsApp, timed by every reservation
Casablanca pushes every reservation to chatlyn, starting with the bookings you already have. Your guest journeys go out on WhatsApp at the right time, with the guest’s Casablanca online check-in link, and every conversation in the inbox shows the stay. Casablanca stays your system of record.
- Reservations pushed from Casablanca
- Casablanca check-in link on WhatsApp
- Existing bookings included from day one
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From a Casablanca reservation to a conversation
Casablanca sends, chatlyn listens. Nothing is typed twice, and Casablanca stays the system of record.
You order the interface from Casablanca, and our customer success team sets up the rest with you.
The Casablanca check-in link, right in the WhatsApp message
Created, changed, cancelled, checked in, checked out or no-show: each Casablanca event can trigger the next message of your guest journey, with the guest’s name, dates and room filled in from the reservation. A cancellation stops the messages that no longer apply.
Where you license online check-in with Casablanca, our customer success team switches check-in links on, and the pre-arrival message carries the guest’s link as a button. Guests finish check-in before they reach the desk. Build the timing once in guest journey automation.
The Casablanca stay, beside every conversation
When a guest writes on WhatsApp, email, your website chat or Booking.com, the conversation sits on one guest profile with their stays from Casablanca: dates, room and booking reference.
Because the integration starts with an export of your existing reservations, guests who booked months ago are there from the first day. Your team answers without switching to Casablanca, and across a hotel group each property keeps its own reservations.
The AI answers, your team takes the rest
chatlyn’s AI answers on WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language. On email it drafts the reply and your team sends it.
Anything personal goes to a colleague with the whole conversation, translated both ways. It is the same AI as the hotel chatbot.
Segments from Casablanca data, offers on WhatsApp
Because every stay comes from Casablanca, you can pick guests by arrival date, length of stay or room, and send a WhatsApp offer to those who opted in: the spa before arrival, a boat trip, a late check-out.
Guests reply or tap to book, and the conversation stays on their profile. More on the whole hotel guest experience software.
Casablanca integration at a glance
What connects, how, and who sets it up.
- Connection
- Push from Casablanca, starting with an export of your existing reservations
- Events
- Reservation created, updated, cancelled, checked in, checked out, no-show
- Data from Casablanca
- Booker, guests, stay dates, room, booking reference, online check-in link
- Properties
- Single hotels and multi-property groups
- Check-in links
- The guest’s Casablanca online check-in link, where you license online check-in with Casablanca
- Direction
- Casablanca to chatlyn; Casablanca stays your system of record
- History
- Your existing reservations from the initial export, then every new booking
- Set up by
- chatlyn customer success, once you have ordered the interface from Casablanca
- Costs
- Your chatlyn plan; Casablanca may charge for the interface, and we clarify it with you
Hotels that turn reservations into conversations.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the Casablanca integration.
Casablanca pushes every reservation to chatlyn when it is created, updated, cancelled, checked in, checked out or marked as a no-show. The integration starts with an export of the reservations already in Casablanca. chatlyn stores each reservation with the booker, the stay and the room, and your guest journeys and segments run on that data.
Yes. Where you license online check-in with Casablanca, our customer success team switches check-in links on, and the guest’s link can fill a button or a line in your WhatsApp message, for example a few days before arrival.
Yes. The integration starts with an export of the reservations already in Casablanca, so guests arriving next week or next season get their messages too. From then on, every new booking and change is pushed to chatlyn.
Reservation created, updated, cancelled, checked in, checked out and no-show. Each can start the next message of a journey, and a cancellation stops the messages that no longer apply.
Yes. The Casablanca integration supports multi-property groups, and each property keeps its own reservations, inboxes and guest journeys in chatlyn.
chatlyn reads from Casablanca, and Casablanca stays your system of record for reservations, rates and payments. Rooms are booked in your booking engine, and requests from conversations go to your team.
You pay for chatlyn according to your plan, and WhatsApp conversation fees from Meta apply as on any WhatsApp Business account. Casablanca may charge for the interface; we clarify it with you before you sign.
You order the interface from Casablanca, and our customer success team sets up the integration, the check-in links, your WhatsApp number and the first guest journeys with you. How long it takes depends mostly on WhatsApp template approval and on the journeys you want at the start.
One platform for every team, hotel and goal.
By hotel
More on Casablanca and guest experience.
Hotel guest experience software
The whole stay as one conversation, connected to Casablanca.
ReadGuest journey automation
Every message of the stay, timed by your Casablanca reservations.
ReadHotel chatbot
The AI that answers on WhatsApp, your website, Messenger and Instagram, from your own knowledge.
ReadAll integrations
Every PMS and channel chatlyn connects to, and how each one works.
ReadPut your Casablanca reservations to work.
Connect Casablanca to chatlyn and every reservation starts a conversation on WhatsApp, with the check-in link, the stay and the guest’s history in one place.
