Clock PMS+, synced regularly Clock PMS+ integration: your reservations start the conversation on WhatsApp
chatlyn syncs with Clock PMS+ at regular intervals and picks up every new, changed or cancelled reservation. Your guest journeys go out on WhatsApp at the right moment, with the guest’s name, dates and room filled in, and every conversation in the inbox shows the stay from Clock. Clock PMS+ stays your system of record.
- Reservations synced regularly
- Journeys on six Clock events
- Stay details beside every chat
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Powered by chatlyn Used in more than 100,000 hotel rooms worldwide
From a Clock PMS+ booking to a conversation
chatlyn keeps in step with Clock PMS+. Nothing is exported, nothing is typed twice, and Clock stays the system of record.
Each integration connects one Clock PMS+ property, and bookings are stored from the day the connection starts.
Every Clock PMS+ event can start a WhatsApp message
Created, changed, cancelled, checked in, checked out or no-show: each Clock PMS+ event can trigger the next message of your guest journey, with the guest’s name, dates and room filled in from the reservation. A cancellation stops the messages that no longer apply.
A confirmation after booking, arrival details two days ahead, a thank-you after check-out: you build the timing once in guest journey automation. At Hotel Enzian Obertauern, 92% of pre-arrival WhatsApp messages are opened.
The Clock PMS+ stay, beside every conversation
When a guest writes on WhatsApp, email, your website chat or Booking.com, the conversation sits on one guest profile with the stays from Clock PMS+: dates, room, booking source and notes.
Your team answers without switching to Clock in another tab, and the guest never has to repeat their booking number.
The AI answers, your team takes the rest
chatlyn’s AI answers on WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language. On email it drafts the reply and your team sends it.
A boat trip, a table or a special request goes to a colleague with the whole conversation, translated both ways, and rooms are booked in your booking engine. It is the same AI as the hotel chatbot.
Segments from Clock data, offers on WhatsApp
Because every stay comes from Clock PMS+, you can pick guests by arrival date, length of stay or room, and send a WhatsApp offer to those who opted in: a boat trip for longer stays, dinner on the first night, a late check-out.
Guests reply or tap to book, and the conversation stays on their profile. More on the whole hotel guest experience software.
Clock PMS+ integration at a glance
What connects, how, and who sets it up.
- Connection
- Regular sync with Clock PMS+, through an API user chatlyn requests from Clock
- Events
- Reservation created, updated, cancelled, checked in, checked out, no-show
- Data from Clock PMS+
- Booker, guests, stay dates, room, pricing, booking source, notes, preferred language
- Properties
- One Clock PMS+ property per integration
- Direction
- Clock PMS+ to chatlyn; Clock stays your system of record
- History
- Reservations from the day the integration starts
- Set up by
- chatlyn customer success, together with your team
- Costs
- chatlyn according to your plan; we clarify any PMS-side costs with you
Hotels that turn bookings into conversations.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the Clock PMS+ integration.
chatlyn syncs with Clock PMS+ at regular intervals and picks up every reservation that is created, updated, cancelled, checked in, checked out or marked as a no-show. It stores the reservation with the booker, the stay, the room, the booking source and the guest’s language. Your guest journeys and segments run on that data, and every conversation shows the stay.
chatlyn checks Clock PMS+ at short, regular intervals, so a new booking, a change or a cancellation is picked up soon after it is made. Guest journeys are timed in hours and days around the stay, so each message leaves at its moment.
Reservation created, updated, cancelled, checked in, checked out and no-show. Each can start the next message of a journey, with the guest’s name, dates and room filled in, and a cancellation stops the messages that no longer apply.
chatlyn requests the API user directly from Clock, and our customer success team sets up the connection with you. Each integration connects one Clock PMS+ property to its chatlyn account.
chatlyn reads from Clock PMS+, and Clock stays your system of record for reservations, rates and payments. Rooms are booked in your booking engine, and requests from conversations go to your team.
Journeys go out on WhatsApp. Guests can write back on WhatsApp, email, your website chat or Booking.com, and every conversation lands on the same guest profile with the Clock stay. The AI answers on WhatsApp, webchat, Messenger, Instagram and newly created Booking.com inboxes, and drafts email replies for your team to send. More on the hotel chatbot.
You pay for chatlyn according to your plan, and WhatsApp conversation fees from Meta apply as on any WhatsApp Business account. We clarify any PMS-side costs with you before you start. Talk to us for a quote.
Our customer success team sets up the Clock connection, your WhatsApp number and the first guest journeys with you. How long it takes depends mostly on WhatsApp template approval and on the journeys you want at the start.
One platform for every team, hotel and goal.
By hotel
More on Clock PMS+ and guest experience.
Hotel guest experience software
The whole stay as one conversation, connected to Clock PMS+.
ReadGuest journey automation
Every message of the stay, timed by your Clock reservations.
ReadHotel chatbot
The AI that answers on WhatsApp, your website, Messenger and Instagram, from your own knowledge.
ReadAll integrations
Every PMS and channel that connects to chatlyn.
ReadTurn Clock PMS+ bookings into conversations.
Connect Clock PMS+ to chatlyn and every reservation starts a conversation on WhatsApp, with the stay and the guest’s history in one place.
