Bring your hotel's Outlook mailbox into chatlyn. Guest email becomes one queue your whole team can answer, right next to WhatsApp, webchat and OTA messages, with guest booking data in view.
Trusted by 1,000+ hotels worldwide
chatlyn turns every Outlook email into a conversation your front office can work together. Assign threads to agents or teams, move them through statuses, and never lose track of who is replying. Your Outlook mailbox stays as it is; the teamwork happens inside chatlyn.
Your Outlook folder structure is supported. Conversations stay organised the way your team already files them, and chatlyn adds labels, statuses and custom filters on top.
Email gets its own dedicated view in the otherwise chat-like inbox. HTML emails render properly, with right-to-left language support, rich media signatures and attachments, plus full TO, CC and BCC.
Email in chatlyn supports outbound conversations, so your team can write to a guest first. Confirm a detail before arrival or follow up after checkout without leaving the inbox.
Assign threads to agents or teams, add private notes with @mentions, and move conversations through statuses so resolved threads leave the queue. Custom filters and search keep a busy front-office mailbox manageable.
The contact view shows guest details and PMS booking data alongside the conversation. Your team answers with the reservation in front of them instead of switching systems.
Everything you need to know before connecting.
| Connection | Microsoft OAuth sign-in, self-service setup |
| Direction | Inbound and outbound (your team can start new conversations) |
| Mailbox | Your Outlook mailbox with folders |
| Email features | HTML with RTL support, rich media signatures, TO, CC & BCC |
| Attachments | Supported |
| AI chatbot | Not active on email by design; AI runs on WhatsApp and Webchat |
| Conversation window | None; email guests at any time |
| Inbox tools | Assignment, labels, private notes with @mentions, statuses, custom filters, search |
| Good to know | chatlyn complements Outlook for guest communication; it is not a full email client (no rules or calendar) |
Yes. Every Outlook email becomes a chatlyn conversation your team can assign to an agent or team, label, comment on with private notes and @mentions, and move through Open, Pending, Closed or Snoozed statuses. Custom filters keep each person focused on what's theirs, even when multiple people are working a busy front-office mailbox.
No, and that is deliberate. General-purpose addresses like info@ receive everything from newsletters to long forwarded threads, which should not be auto-answered. chatlyn's AI chatbot is active on WhatsApp and Webchat, where guests ask short, direct questions it can resolve reliably. Your team stays in control of email.
Both. Email in chatlyn supports outbound conversations, so your team can write to a guest first. Messages support attachments, rich media signatures and full TO, CC and BCC fields.
Yes. Email gets a dedicated view inside chatlyn's otherwise chat-like inbox. HTML emails render correctly, right-to-left languages are supported, and your rich media signature goes out with every message.
No. chatlyn is not a fully-fledged email client; it does not offer advanced rules, complex folder hierarchies or calendar integration. It is built for collaborative guest communication: your team answers email next to WhatsApp, webchat and OTA messages, with guest booking data in view. If you need Outlook's full native feature set, keep using Outlook alongside chatlyn.
Connecting Outlook is self-service. An admin creates the email inbox in chatlyn's settings, signs in with Microsoft via OAuth, picks the inboxes to connect, and optionally assigns agents. Messages start flowing as soon as the inbox is active.
Every conversation can be assigned to an agent or team, given labels, and moved through statuses so resolved threads leave the queue. Private notes with @mentions let colleagues hand over context without forwarding emails, and custom filters plus search keep a busy mailbox manageable.
Connect your Outlook mailbox yourself, self-service, and give your front office one place to answer guest email, together.
