Webhooks from fo cloud Simplify Cloud (fo cloud) integration: every confirmed booking becomes a guest conversation
chatlyn connects to Simplify Cloud (fo cloud) by SiTec and receives every confirmed reservation by webhook. Your guest journeys go out on WhatsApp at the right time, every conversation in the inbox shows the stay, and fo cloud stays your system of record.
- Reservations in by webhook
- Confirmed bookings start the journey
- Stay details beside every chat
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From a fo cloud reservation to a conversation
chatlyn hears from fo cloud as soon as a reservation changes. Nothing is exported, nothing is typed twice, and fo cloud stays your system of record.
Confirmed reservations start the journey, so offers and provisional holds in fo cloud stay quiet.
Every fo cloud event can start a WhatsApp message
Created, changed, cancelled, checked in, checked out or no-show: each fo cloud event can trigger the next message of your guest journey, with the guest’s name, dates and room filled in from the reservation. A cancellation stops the messages that no longer apply.
Confirmed reservations start the journey, so the welcome goes out once a stay is firmly booked. Build the timing once in guest journey automation.
The fo cloud stay, beside every conversation
When a guest writes on WhatsApp, email, your website chat or Booking.com, the conversation sits on one guest profile with the stays from fo cloud: dates, room, booking source and notes.
Your team answers without switching to fo cloud, and the guest never has to repeat their booking number.
The AI answers, your team takes the rest
chatlyn’s AI answers on WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language. On email it drafts the reply and your team sends it.
Anything personal goes to a colleague with the whole conversation, translated both ways. It is the same AI as the hotel chatbot.
Segments from fo cloud data, offers on WhatsApp
Because every stay comes from fo cloud, you can pick guests by arrival date, length of stay or room, and send a WhatsApp offer to those who opted in: a boat trip before arrival, dinner on the first night, a late check-out.
Guests reply or tap to book, and the conversation stays on their profile. More on the whole hotel guest experience software.
fo cloud integration at a glance
What connects, how, and who sets it up.
- Connection
- Native webhooks from Simplify Cloud (fo cloud)
- Events
- Reservation created, updated, cancelled, checked in, checked out, no-show
- Data from fo cloud
- Booker, guests, stay dates, room, booking source, notes, preferred language
- Properties
- One property per integration
- Direction
- fo cloud to chatlyn; fo cloud stays your system of record
- History
- Confirmed reservations from the day the integration starts
- Set up by
- chatlyn customer success, together with your team
- Costs
- Your chatlyn plan; third-party costs may apply, and we clarify them with you
Hotels that turn reservations into conversations.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the fo cloud integration.
Simplify Cloud (fo cloud) by SiTec sends chatlyn a native webhook whenever a reservation is created, updated, cancelled, checked in, checked out or marked as a no-show. chatlyn stores the reservation with the booker, the stay, the room and the guest’s language, and your guest journeys, segments and inbox run on that data. The connection is certified for SiTec’s fo cloud.
Confirmed reservations. As soon as a stay is confirmed in fo cloud, it reaches chatlyn and can start the journey with a booking confirmation on WhatsApp. Offers and provisional holds stay in fo cloud, so guests hear from you once their stay is booked.
Reservation created, updated, cancelled, checked in, checked out and no-show. Each can start the next message of a journey, with the guest’s name, dates and room filled in, and a cancellation stops the messages that no longer apply.
chatlyn stores every reservation from the day the integration starts. Your journeys begin with your next confirmed bookings, and guest profiles grow from there.
chatlyn reads from fo cloud, and fo cloud stays your system of record for reservations, rates and payments. Rooms are booked in your booking engine, and requests from conversations go to your team.
Yes. The AI answers on WhatsApp, the chat on your website, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language, and hands anything personal to your team with the whole conversation. On email it drafts the reply and your team sends it.
You pay for chatlyn according to your plan. Third-party costs may apply on the fo cloud side, and we clarify them with you before you start. WhatsApp conversation fees from Meta apply as on any WhatsApp Business account. Talk to us for a quote.
Our customer success team sets up the fo cloud connection, your WhatsApp number and the first guest journeys with you. How long it takes depends mostly on WhatsApp template approval and on the journeys you want at the start.
One platform for every team, hotel and goal.
By hotel
More on fo cloud and guest experience.
Hotel guest experience software
The whole stay as one conversation, connected to fo cloud.
ReadGuest journey automation
Every message of the stay, timed by your fo cloud reservations.
ReadHotel chatbot
The AI that answers on WhatsApp, your website, Messenger and Instagram, from your own knowledge.
ReadAll integrations
The PMS, channels and tools chatlyn connects to.
ReadPut your fo cloud reservations to work.
Connect Simplify Cloud (fo cloud) to chatlyn and every confirmed booking starts a conversation on WhatsApp, with the stay and the guest’s history in one place.
