Connected through protel I/O protel integration: every reservation opens a guest conversation on WhatsApp
chatlyn connects to protel through protel I/O and receives every reservation as protel pushes it. Your guest journeys go out on WhatsApp at the right moment, from the booking confirmation to the thank-you after check-out, and every conversation in the inbox shows the stay from protel. protel stays your system of record.
- Reservations pushed through protel I/O
- Confirmation and arrival on WhatsApp
- Stay details beside every chat
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From a protel reservation to a conversation
chatlyn listens to protel. Nothing is exported, nothing is typed twice, and protel stays the system of record.
protel I/O is ordered through your protel partner, and activation can take several weeks on protel’s side. Our customer success team guides you through it, for one property or your whole group.
Every protel event can start a WhatsApp message
Created, changed, cancelled, checked in, checked out or no-show: protel pushes each event to chatlyn through protel I/O, and each can trigger the next message of your guest journey. A cancellation stops the messages that no longer apply.
Messages fill in the guest’s name, dates and room from the reservation. At Hotel Enzian Obertauern, 92% of pre-arrival messages on WhatsApp are opened. Build the timing once in guest journey automation.
The protel stay, beside every conversation
When a guest writes on WhatsApp, email, your website chat or Booking.com, the conversation sits on one guest profile with the stays from protel: dates, room, booking source and notes.
Your team answers without opening protel in another window, and the guest never has to repeat their booking number.
The AI answers, your team takes the rest
chatlyn’s AI answers on WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language. At Hotel Enzian Obertauern it replies in about three seconds, day and night. On email it drafts the reply and your team sends it.
A late arrival or a special wish goes to a colleague with the whole conversation, translated both ways. It is the same AI as the hotel chatbot.
Segments from protel data, offers on WhatsApp
Because every stay comes from protel, you can pick guests by arrival date, length of stay or room, and send a WhatsApp offer to those who opted in: a boat trip before arrival, dinner on the first night, a late check-out.
Guests reply or tap to book, and the conversation stays on their profile. More on the whole hotel guest experience software.
protel integration at a glance
What connects, how, and who sets it up.
- Connection
- Inbound push through protel I/O
- Events
- Reservation created, updated, cancelled, checked in, checked out, no-show
- Data from protel
- Booker, guests, stay dates, room, pricing, booking source, notes, preferred language
- Properties
- Multi-property: one hotel or your whole group
- Direction
- protel to chatlyn; protel stays your system of record
- History
- Reservations from the day the integration starts
- Set up by
- chatlyn customer success, with your protel partner; activation can take several weeks on protel’s side
- Costs
- protel may charge for the interface; we clarify it with you
Hotels that turn reservations into conversations.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the protel integration.
protel pushes each reservation to chatlyn through protel I/O when it is created, updated, cancelled, checked in, checked out or marked as a no-show. chatlyn stores it with the booker, the stay, the room, the booking source and the guest’s language. Your guest journeys and segments run on that data, and every conversation shows the stay.
Through your protel partner, who orders the interface for your property. Activation can take several weeks on protel’s side, so it pays to order early. Our customer success team walks you through each step.
Reservation created, updated, cancelled, checked in, checked out and no-show. Each can start the next message of a journey, and a cancellation stops the messages that no longer apply.
Yes. The protel integration supports several properties, so a hotel group can connect each of its hotels and run guest journeys for all of them. Our customer success team sets up each property with you.
chatlyn reads from protel, and protel stays your system of record for reservations, rates and payments. Rooms are booked in your booking engine, and requests from conversations go to your team.
On WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language. On email it drafts the reply and your team sends it. Anything personal goes to your team with the whole conversation. More on the hotel chatbot.
protel may charge for the protel I/O interface; our customer success team clarifies this with you before you start. You pay for chatlyn according to your plan, and WhatsApp conversation fees from Meta apply as on any WhatsApp Business account. Talk to us for a quote.
Activation of protel I/O can take several weeks on protel’s side. Meanwhile our customer success team sets up your WhatsApp number and the first guest journeys with you, and WhatsApp template approval runs alongside.
One platform for every team, hotel and goal.
By hotel
More on protel and guest experience.
Hotel guest experience software
The whole stay as one conversation, connected to protel.
ReadGuest journey automation
Every message of the stay, timed by your protel reservations.
ReadHotel chatbot
The AI that answers on WhatsApp, your website, Messenger and Instagram, from your own knowledge.
ReadAll integrations
Every PMS and channel chatlyn connects to.
ReadPut your protel reservations to work.
Connect protel to chatlyn and every reservation starts a conversation on WhatsApp, with the stay, the arrival details and the guest’s history in one place.
