In development SIHOT integration: coming to chatlyn and open for the first hotels
We are building a connector between SIHOT and chatlyn, on the same model as our other PMS integrations: reservations in, guest journeys on WhatsApp out, the stay beside every conversation. SIHOT hotels can start with chatlyn today on every guest channel and join the first properties on the connector.
- Connector in development
- Every guest channel works today
- Join the first SIHOT hotels
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 
Powered by chatlyn Used in more than 100,000 hotel rooms worldwide
Start with chatlyn now, add SIHOT when it lands
Everything that does not need your PMS works from day one. The SIHOT connector follows the same model as the eleven PMS chatlyn connects today.
We share timelines in person rather than on a web page: talk to us for the current status.
Every guest conversation in one place
WhatsApp, email, the chat on your website, Instagram, Messenger and Booking.com arrive in one inbox, with owners, notes and two-way translation for your team.
Guest profiles build up from every conversation, ready to be joined by your SIHOT stays once the connector is live.
Answers from your hotel’s own knowledge
Upload your menus, spa hours and house rules, choose the website pages with real answers, and the AI answers on WhatsApp, your website, Facebook Messenger and Instagram, day and night, in the guest’s language.
Weak answers land in a review queue with a drafted fix. It is the same AI as the hotel chatbot.
A QR code that opens WhatsApp with your hotel
A QR code on the room card or at the pool opens WhatsApp with your concierge menu. Guests tap through spa times, dinner or excursions, and your team confirms.
More on running the whole stay in one conversation: hotel guest experience software.
SIHOT and chatlyn at a glance
What works today, and what the connector adds.
- SIHOT connector
- In development
- Available today
- WhatsApp, webchat, email, Instagram, Messenger, Booking.com, the AI and message hooks
- The connector adds
- Guest journeys timed by SIHOT reservations and the stay beside every conversation
- Set up by
- chatlyn customer success, together with your team
- Next step
- Talk to us to join the first SIHOT properties
Hotels that look after guests in conversation.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the SIHOT integration.
The SIHOT connector is in development. SIHOT hotels can use chatlyn today on every guest channel, with the AI and message hooks, and join the first properties on the connector. Talk to us for the current status.
It follows the same model as chatlyn’s other PMS integrations: reservations reach chatlyn, guest journeys on WhatsApp start from them, and every conversation shows the stay. Your PMS stays the system of record.
One inbox for WhatsApp, email, the chat on your website, Instagram, Messenger and Booking.com; the AI answering on WhatsApp, your website, Messenger and Instagram; QR codes that open WhatsApp; WhatsApp offers to guests who opted in; and message hooks for systems that send webhooks.
Oracle OPERA Cloud, OPERA on-premise, Mews, Apaleo, protel, Casablanca, Guestline, Clock PMS+, ASA HOTEL, fo cloud and more. See all integrations.
Talk to us. We note your property, set up chatlyn on your channels now and connect SIHOT with you when the connector is ready.
One platform for every team, hotel and goal.
By hotel
What chatlyn does today.
All integrations
The PMS and guest channels chatlyn connects today.
ExploreHotel guest experience software
The whole stay as one conversation.
ExploreHotel chatbot
The AI that answers on WhatsApp, your website, Messenger and Instagram.
Explore
WhatsApp for hotels
Your whole team on one WhatsApp number.
ExploreBe among the first SIHOT hotels.
Start with chatlyn on every guest channel today, and connect SIHOT with us when the connector is ready.
