Mews integration: every reservation becomes a guest conversation
chatlyn connects to Mews and reads every reservation the moment it changes. Your guest journeys go out on WhatsApp at the right time, with the guest’s Mews check-in link, and every conversation in the inbox shows the stay from Mews. Mews stays your system of record.
- Reservations in by webhook
- Mews check-in link on WhatsApp
- Stay details beside every chat
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From a Mews reservation to a conversation
chatlyn listens to Mews. Nothing is exported, nothing is typed twice, and Mews stays the system of record.
Only room reservations start guest journeys, so bookings for car parks or meeting rooms stay quiet.
Every Mews event can start a WhatsApp message
Created, changed, cancelled, checked in, checked out or no-show: each Mews event can trigger the next message of your guest journey, with the guest’s name, dates and room filled in from the reservation. A cancellation stops the messages that no longer apply.
The pre-arrival message carries the guest’s Mews online check-in link, so guests finish check-in before they reach the desk. Build the timing once in guest journey automation.
The Mews stay, beside every conversation
When a guest writes on WhatsApp, email, your website chat or Booking.com, the conversation sits on one guest profile with the stays from Mews: dates, room, booking source and notes.
Your team answers without opening Mews in another tab, and the guest never has to repeat their booking number.
The AI answers, your team takes the rest
chatlyn’s AI answers on WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language. On email it drafts the reply and your team sends it.
Anything personal goes to a colleague with the whole conversation, translated both ways. It is the same AI as the hotel chatbot.
Segments from Mews data, offers on WhatsApp
Because every stay comes from Mews, you can pick guests by arrival date, length of stay or room, and send a WhatsApp offer to those who opted in: the spa before arrival, dinner on the first night, a late check-out.
Guests reply or tap to book, and the conversation stays on their profile. More on the whole hotel guest experience software.
Mews integration at a glance
What connects, how, and who sets it up.
See chatlyn in the Mews Marketplace- Connection
- Mews webhooks, plus a daily check-in-link update
- Events
- Reservation created, updated, cancelled, checked in, checked out, no-show
- Data from Mews
- Booker, guests, stay dates, room, pricing, booking source, notes, preferred language
- Check-in links
- The guest’s Mews online check-in link, where your Mews setup includes online check-in
- Direction
- Mews to chatlyn; Mews stays your system of record
- History
- Reservations from the day the integration starts
- Set up by
- chatlyn customer success, together with your team
- Cost of the connection
- Free
- Mews Marketplace
- Listed under Guest Experiences
Hotels that turn reservations into conversations.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the Mews integration.
Mews sends chatlyn a webhook whenever a reservation is created, updated, cancelled, checked in, checked out or marked as a no-show. chatlyn stores the reservation with the booker, the stay, the room, the booking source and the guest’s language, and adds the guest’s Mews online check-in link every day. Your guest journeys and segments run on that data, and every conversation shows the stay.
Yes. chatlyn is listed in the Mews Marketplace under Guest Experiences. Our customer success team sets up the connection with you.
Yes. Where your Mews setup includes online check-in, our customer success team switches check-in links on and the guest’s link can fill a button or a line in your WhatsApp message, for example two days before arrival. Short-lead bookings get their link soon after they are made.
Reservation created, updated, cancelled, checked in, checked out and no-show. Each can start the next message of a journey, and a cancellation stops the messages that no longer apply. Only room reservations start journeys, so bookings for car parks or meeting rooms stay quiet.
chatlyn reads from Mews, and Mews stays your system of record for reservations, rates and payments. Rooms are booked in your booking engine, and requests from conversations go to your team.
Mews runs your operations, the guest portal and online check-in. chatlyn is where guest conversations, AI answers and journeys live, on WhatsApp, your website chat, email and Booking.com, with one profile per guest. Our guide to the Mews guest experience covers how the two fit together.
The Mews connection itself is free. You pay for chatlyn according to your plan, and WhatsApp conversation fees from Meta apply as on any WhatsApp Business account. Talk to us for a quote.
Our customer success team sets up the Mews connection, your WhatsApp number and the first guest journeys with you. How long it takes depends mostly on WhatsApp template approval and on the journeys you want at the start.
One platform for every team, hotel and goal.
By hotel
More on Mews and guest experience.
Hotel guest experience software
The whole stay as one conversation, connected to Mews.
ReadThe Mews guest experience
Mews’ guest journey, its guest experience tools and pricing, and where chatlyn fits.
ReadGuest journey automation
Every message of the stay, timed by your Mews reservations.
ReadHotel chatbot
The AI that answers on WhatsApp, your website, Messenger and Instagram, from your own knowledge.
ReadPut your Mews reservations to work.
Connect Mews to chatlyn and every reservation starts a conversation on WhatsApp, with the check-in link, the stay and the guest’s history in one place.
