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1# ota online travel agency software

Elevate Client Journeys with Top Travel Agency Software

Unlock Seamless Communication and Elevate Customer Experiences with our Tailored Platform for Travel Agencies.

WhatsApp, Instagram, Facebook Messenger, Telegram, Line, Email, SMS, Wechat, Google Busines Messenger

Join hundreds of satisfied brands elevating their customer engagement with chatlyn
Crowne Plaza

Some insighful data before getting into our travel agency software.


of guest enquires can be resolved without leaving WhatsApp.


of all travel customers are happy to receive communications from their agency via WhatsApp.


reduction in answering wait times attributable to WhatsApp.

98 %

of all WhatsApp messages are being opened within 20 minutes.

Optimizing Client Experience and the Customer Journey Efficiency in Travel Agencies

For travel agencies, effective communication and client satisfaction are the keystones of success. chatlyn offers a comprehensive suite of tools tailored to meet the unique needs of travel agencies. These tools include WhatsApp Newsletter, Omnichannel Inbox with multilanguage support, WebChat Widget, Automation Studio, and AI Assistants. Each feature is designed to streamline operations, enhance client communication, and improve overall service quality.

Enhanced Customer Engagement with OTA WhatsApp Newsletters

Send personalized travel deals, updates, and reminders to clients through chatlyn's WhatsApp Newsletters for travel agencies. This direct line of communication ensures high engagement (Average of 98% open rate) and keeps your clients informed about the latest travel opportunities.

Discover more about WhatsApp Newsletters

All your Communication Channels in One Inbox. The Travel Agency Omnichannel Platform

Manage all client inquiries, bookings, and follow-ups through the Omnichannel Inbox. Its multilanguage support allows seamless communication with clients from different linguistic backgrounds, ensuring clarity and convenience for both agents and clients.

Discover more about Omnichannel Inbox


Interested in improving the client experience of your travel agency?

Book a demo with Emi now

Book your demo with Emi!

Instant Online Support with Webchat Widget in your Travel Agency Website. 

Implement the Webchat Widget on your travel agency's website to provide real-time assistance. Prospective clients can ask about travel packages, visa assistance, or flight bookings, receiving immediate responses and enhancing the likelihood of conversion.

Discover more about Webchat Widget

Automated Client Journey with Automation Studio

Use Automation Studio to automate client communication workflows. For instance, set up automated messages for pre trip reminders, check in instructions, or post-trip feedback requests, ensuring a consistent and thoughtful communication process throughout the client s journey.

Discover more about Automation Studio

Supercharge Your Travel Agency Experience with Key Integrations

Unlock the full potential of your WhatsApp newsletters with chatlyn's integrations. Connect effortlessly with top platforms like MEWS, HubSpot, Zapier, Oracle, Pipedrive, and apaleo to personalize your messages and streamline workflows. These integrations offer real-time data access, enabling you to send targeted, meaningful content that boosts engagement and conversion. Simplify your marketing efforts and achieve better results with chatlyn's powerful ecosystem.

AI-Driven Travel Agency Chatbot for 24/7 Customer Engagement

Enhance your customer service with chatlyn's AI chatbot. Train it quickly with your documents, and deploy it across any channel for accurate and consistent responses to complex queries, any time of the day. This round-the-clock automated assistance ensures your customers always have access to the information they need.

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Efficient Review Management with AI Assistants

Control the reputation of your travel agency. Utilize AI Assistants to swiftly respond to online reviews and client feedback. These assistants can summarize, improve, and suggest responses, drastically reducing the time spent crafting individual replies. This feature is especially useful for managing responses across various review platforms and social media channels.

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Our team works tirelessly to provide the best service to customers, even in the current crisis. chatlyn has made our work immensely easier, as several sales agents can now process customer requests simultaneously and thoroughly.

We are now no longer limited to just one mobile device and can follow up on customer requests more efficiently and quickly.

Steffl department store
Steffl department store
Milene Platzer
Head of Marketing & Communication

The implementation of chatlyn has been a game changer for us at checkVIENNA. It has allowed us to not only improve our operational efficiency, but also elevate our customer experience to a whole new level. Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties and engage with our guests. It's impressive to think of the time and resources we've saved, allowing us to focus on what really matters: providing exceptional experiences for our guests.

Martin Reinisch

chatlyn has revolutionized the way we communicate with our customers. The WhatsApp newsletter tool has allowed us to overcome language barriers and personalize our communications like never before. We can now ensure that every customer receives relevant and personalized information in their own language, which has had a direct impact on customer satisfaction and the efficiency of our operations.

Living Tours
Living Tours
Rosa Madalena Lopes da Silva
Living Online Manager

The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.

Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg

It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer!

Our goal was to implement the AI in the near
future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram.

La Quinta by Wyndham Jumeirah, Dubai
La Quinta by Wyndham Jumeirah, Dubai
Jan Hüpers
General Manager

The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl. It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities.

This technological advancement has fortified our commitment to delivering unparalleled customer-centric booking experiences in the ski industry.

Cahal Kane
Managing Director

Most Common Questions about our OTA Travel Agency Platform.

We would love to answer your questions in person, but of course here are some of them already answered. 

Can chatlyn function as an agency guest chatbot for travel agencies?

Yes, chatlyn's AI Assistant feature enables it to serve as an agency ai chatbot. It can handle inquiries about bookings, provide travel advice, and assist with customer service needs, enhancing the guest experience by offering prompt and personalized responses.

How does chatlyn support marketing automation for agencies?

chatlyn supports marketing automation through features like Automation Studio and WhatsApp Newsletter, allowing travel agencies to automate customer communications, send targeted offers, and engage customers across various stages of their journey.

What makes chatlyn one of the best software solutions for travel agencies?

chatlyn stands out due to its comprehensive suite of features tailored for travel agencies, including omnichannel messaging, automation capabilities, customer segmentation, and integration with popular travel platforms, making it a versatile choice for enhancing customer engagement and streamlining operations.

How effective is chatlyn as a chatbot for travel agencies?

chatlyn is highly effective as a chatbot for travel agencies, thanks to its AI Assistant that can automate responses to common travel inquiries, help with bookings, and provide real-time assistance, thereby improving operational efficiency and customer satisfaction.

Can chatlyn help in mapping the customer journey for a travel agency?

While chatlyn does not directly create customer journey maps, its analytics and reporting features, such as conversation traffic analysis and CSAT reports, can provide insights into customer interactions at various touchpoints, aiding in the understanding and optimization of the travel customer journey.

How does chatlyn enhance customer service for OTAs?

chatlyn enhances OTA customer service by enabling omnichannel support, allowing customers to reach out via their preferred communication channels. Its automation and AI capabilities ensure quick responses to inquiries, improving customer satisfaction and operational efficiency.

What benefits does chatlyn's live chat offer for OTA engagement?

chatlyn's live chat feature facilitates real-time communication between OTAs and customers. This immediate interaction boosts engagement, helps resolve queries quickly, and can significantly enhance the booking experience, leading to higher conversion rates.

How does chatlyn fulfill the omnichannel needs of OTAs?

chatlyn provides a unified platform that integrates multiple communication channels, including email, SMS, social media, and live chat. This allows OTAs to maintain consistent and seamless communication with travelers across all touchpoints, ensuring a cohesive customer experience.

In what way does chatlyn serve as an OTA platform?

As an OTA platform, chatlyn facilitates communication and engagement through features like omnichannel messaging, automation, and customer feedback collection. While not an OTA itself, it empowers OTAs with the tools needed for effective customer interaction and service delivery

What makes chatlyn ideal software for client engagement in travel agencies?

chatlyn is ideal for client engagement in travel agencies due to its comprehensive messaging capabilities, automation tools, and the ability to personalize communication. These features help travel agencies to keep clients informed, engaged, and satisfied throughout their journey.

How can chatlyn be used as an OTA customer service bot?

chatlyn's AI Assistant and automation features enable it to act as a customer service bot for OTAs, handling routine inquiries, booking changes, and providing travel information automatically, thereby enhancing customer support and efficiency.

What advantages does the chatlyn webchat widget offer for OTAs?

The OTA online travel agency webchat widget from chatlyn can be easily integrated into an OTA's website, offering visitors a convenient and immediate way to inquire about bookings, receive travel advice, and access customer support directly from the website, improving user experience and engagement. Plus, it is a good way to capture new leads with the pre-form of the chat.

How does chatlyn improve client experience for OTA travel agencies?

chatlyn enhances client experience by offering personalized, real-time communications across multiple channels, enabling OTA travel agencies to address customer needs promptly, offer tailored travel solutions, and gather feedback to continuously improve their services.

Is chatlyn ranked among the top software for travel agencies?

While specific rankings vary, chatlyn's comprehensive features, including omnichannel messaging, customer engagement tools, and integration capabilities, make it a strong contender in lists of top 10 software solutions for travel agencies looking to improve communication and operational efficiency.

Can chatlyn automate processes for travel agencies?

Yes, chatlyn can automate numerous processes for travel agencies, such as sending automated booking confirmations, travel reminders, and personalized travel suggestions, streamlining operations and enhancing the customer experience.

How does chatlyn function as a client experience platform for travel agencies?

As a client experience platform, chatlyn centralizes communication channels, automates service responses, and personalizes interactions, thereby enabling travel agencies to deliver superior client experiences at every journey stage.

What features make chatlyn an effective communication platform for travel agencies?

chatlyn's effectiveness as a communication platform lies in its omnichannel inbox, automation capabilities, and the integration with major travel and hospitality software, facilitating streamlined and personalized communication with clients.

How does chatlyn's engagement bot benefit travel agencies?

chatlyn's engagement bot, powered by AI, can proactively engage clients with travel tips, updates, and offers, and handle routine inquiries, thereby enhancing client engagement and freeing up staff to focus on more complex client needs.

Can chatlyn be used as a journey builder for travel agency clients?

Through its Automation Studio feature, chatlyn can guide travel agency clients through predefined communication flows, from initial inquiry to post-trip feedback, ensuring a cohesive and engaging travel experience.

How can travel agencies use chatlyn for newsletters?

Travel agencies can use chatlyn, particularly its WhatsApp Newsletter feature (98% open rate vs 21% open rate from email), to send out curated travel content, exclusive deals, and important travel updates to their subscriber base, keeping clients informed and engaged.

Why is chatlyn considered an omnichannel platform for travel agencies?

chatlyn is regarded as an omnichannel platform because it consolidates client communications from various channels (like email, SMS, social media) into a single dashboard, ensuring travel agencies can provide cohesive and consistent client service.

Is chatlyn suitable as travel agency software for small businesses?

Yes, chatlyn is suitable for small travel agencies due to its scalable pricing structure, ease of setup, and comprehensive feature set, which can accommodate the varying needs of small businesses without requiring extensive resources.

How effective is chatlyn as a travel chatbot platform?

hatlyn is highly effective as a travel chatbot platform, offering automation and AI-driven interactions that can assist travelers with inquiries, bookings, and support, enhancing the digital travel experience.

Can chatlyn facilitate travel marketing automation?

chatlyn enables travel marketing automation through features like targeted messaging, automated newsletters, and personalized communication flows, helping travel agencies to efficiently reach and engage their target audience.

What benefits does chatlyn's unified inbox offer to travel agencies?

chatlyn's unified inbox centralizes client communications across multiple channels into one dashboard, significantly improving response times, team collaboration, and overall management of client interactions for travel agencies.

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